HVAC reviews in Phoenix, Arizona

Before and after the installation and completed work...
Very informative and helped me understand the needs for a energy efficient home. He also found a problem with our bathroom fan and suggest how to fix it. No pressing just facts and solutions.

After the installation and completed work-
A shout-out to Eric and employees who did an excellent job! 👏
They were all professional and friendly. Eric responded to my questions. He asked about our needs for us to have the most beneficial use of the installed products.
He made sure everything was working and they cleaned up all areas thoroughly.
We are glad we found an honest and friendly air conditioning company. We will be using them in the future!

Matt is a pro and knowledgeable. Look forward working with you and your organization. Look forward to building a relationship to assist us with our clients at Carefree Home Solutions!

Very professional and well mannered. Made sure the floors were all covered and cleaned up very well after. They got it all done in a timely manner and offered a wonderful price. Highly Recommend!

Working on a remodel of a property and need a completely new system. Keep informed that the person (Brian) was on their way and had the feeling that they would spend as much time as I needed to explain things until I had all my questions answered. Helpful and will be using them for the job!

These guys like many HVAC companies it seems are hard core sales and not focused on service at all. We have an issue with our AC where two rooms of the house have very little AC flow. These guys sent some guy over to do a "free" evaluation and now its hard core sales time from them! And the estimates the guy sent over have NO explanation of what they are proposing to do for the cost proposed! They have pics attached but do not explain what the pics are of or what they are showing that needs fixed! These guys were recommended to us by friends but have not been impressive at all!

I always appreciate the work that the Ideal Air team does. They are prompt, professional, diligent and reliable. David did a great job with our semi-annual checkup today. It gives me the confidence that our unit is in good working condition and shouldn’t have any issues this season.

Ideal Air is an incredible company! We’ve been jerked around by a competitor where it seems as if they’re out to make a buck versus really trying to take care of their customers. We’ve had nothing but trouble with a brand new unit that was installed 3 years ago. We were having maintenance done, which we paid extra for and during that service the computer board on the ac unit that talks to the thermostat got fried. Their explanation, “ the part must have been going bad”. Really, on an Lennox unit that’s 3 years old? The part is under warranty, but they were going to charge $1300 for labor on a “rejuvenated” unit, versus the $800 Ideal Air quoted. Rejuvenated is it a used part??
The tech, Nixa, was incredible! Thorough explanations, no hidden fees, no surprises, very personable and meticulously detailed! This is why we are switching to Ideal Air! 🚫🐻‍❄️

I needed a new AC for my home in Chandler, and spoke to lots of companies before going ahead with Ideal Air. Sales/engineering was FAR more thorough than other companies in assessing my home and making sure we were getting a properly sized unit.

The installers were also very professional and cleaned up after themselves.

To top it all off, I had an issue with my funds on the day of the install and Ideal worked with me on a solution that was acceptable to everyone.

Honestly, just a terrific experience overall. I'll absolutely work with them going forward.

The technician who came to my home, Ryan Tracey. He was very kind and honest and told only what I needed. He didn’t try to sell me anything else. It is a blessing to know that there are still some honest companies is the State of Arizona

I have a maintenance service contract on my new A/C unit. Ideal Air sends a qualified tech out every six months. The techs (today it was David Clore) are very knowledgeable and thorough, polite, and friendly. I'm very pleased and grateful for my new unit and would highly recommend them for your heating and cooling needs.

Completely satisfied with the great customer service from the time I scheduled the service until completion! Nixa did a great job of explaining everything that she was going to do and everything that she did! Very knowledgeable about her job! Will use their service all the time now! I want to thank Nixa again!

Matt called first and arrived at the time he estimated. He immediately went to work on checking out our new unit and gave us a detailed synopsis of what he did. The unit was functioning perfectly as it has since initial installation. Matt was professional and pleasant during his visit and we welcome him back anytime.

Frank is an amazing technician! He always goes above and beyond in his service and communication, and it's always polite and punctual. Ideal Air has exceeded all my expectations and I look forward to continuing my service with them.

I can't say enough Ideal Air AZ did an excellent, complete job on our AC systems. Their technician was punctual, professional, and extremely knowledgeable. She took the time to explain what was needed, completed the work thoroughly, and made sure everything was working properly before leaving. It’s clear she takes pride in their work. I would absolutely recommend Ideal Air AZ to anyone needing AC service or repairs!

This whole Company is fantastic , not only do they keep in close contact. But also send you a picture of the repair per son, in this case Daniel Mc Swan. A little bit of him as well. Daniel was utmost professional. Definitely could tell he knew his way around an AC hvac system. There was no high pressure selling of any additional service,and he was great about explaining how our system works and preventive measures we can take to keep our system running smoothly. Highly recommend him and Ideal air.

I am quite impressed with the quality of their work.

I recently had 2 new Trane heat pumps and air handlers installed. I selected Ideal based on their reputation and lack of BBB complaints.

They took extra care to ensure a quality installation, including:
-- Filling the copper lines with nitrogen when brazing to prevent copper oxide inside the lines
-- Running a new refrigerant line because the original line diameter was not to spec
-- Upsizing the return register and the ducting in the attic to optimize efficiency.
None of the other companies mentioned these factors in their quotes.

Their three-man crew was in the house for 2 full days, always respectful and ready to explain everything they were doing. Everything under the attic access was covered, and everything was clean when they were done.

I spent a lot of money on this upgrade, but the quote was in line with other companies, and the final installation is top-notch.

I had Ryan come out to get a quote for a new ac. I had a 4 ton and he recommended a 3 1/2 and told me why he picked that one. When he went up in my attic he saw the air handler wasn't put in correctly. And gave me items needing to be done. He did a Manual J load calculation to offer the 3 1/2 ton. He was very informative and knew alot about ac's. I want to give him kudos. I wish I knew the price he quoted would of been less. At the time I already had another ac come out. Doing the same specs. Boy I wish I had gone with your Company with all the specials u were offering. But I got some discounts from my new ac also. Thank u Ryan for all the information on the ac. It was very helpful.

Had service with Nixaelen Gomez on my air conditioner yesterday, my unit is16 years old and was told I need a couple repairs as well told it would be best to get a new unit now. She did a very thorough service on my unit and is very dedicated to her work. I would recommend her for service. Now I need to get at least 3 estimates for a new 5 ton Trane unit. Thanks Nixaelen for your great service.

Eric and his team did a great job installing our 4 ton Trane unit today. They showed up on time, cleaned up after themselves, and were very professional. They installed a quality unit at a fair price. We knew we wanted a Trane unit but called multiple A/C company's and they came in with not only the best price but also the Trane units we were looking for. The day I called I was just looking to get a phone quote but they wanted to have a efficiency specialist come and do load calculation for free. They sent Marc the next day and he took about an hour to run the numbers and gave us a few quotes for different types of units. He wasn't pushy, and left without us making a decision at the time. Later in the day we decided to go with Ideal Air. After signing the contract we were quickly contacted by Ideal Air to set up the install, they offered to come next day to have it installed before the heat of this up coming week (4/8/25). We were unavailable, but the day we wanted 4/8 they got us scheduled for. I would highly recommended Ideal Air Conditioning to anyone needing a new A/C unit.

This company installed a mini-split for us two years ago, so when our thermostat stopped working and our HVAC wouldn’t turn on we called and asked for help. Nixaelen came out the next morning to assess the situation, and it was the best experience. She’s truly incredible in all the ways. She was efficient, knowledgeable, communicative (in a way that was clear and understandable), and transparent. She wore little booties to keep our already-gross-because-we-have-two-feral-kids carpet “clean”. She’s also kind, smart, and incredibly personable. Even our apprehensive “stranger danger” dog was happy and chill around her, which is as rare as winning the lottery. You know when you meet someone who just feels like family? That’s her. She aLeo gave us extra time to answer some other questions we had related to fans/HVAC/etc, and never made us feel rushed. My only complaint is that I wish my kids were home so they could’ve met her and had the chance to witness a person with amazing work ethic, communication skills, and all the smarts while fixing things and kicking butt in an industry in which we rarely see women. If we need to call for help again — and I’m sure we will — we’ll be asking for Nixaelen. She’s truly the best.

We recently had Ideal Air Conditioning and Insulation team led by Alex and Elina completely transform our home's cooling and heating system, and I can't recommend them highly enough.

They installed 5 new heat pump systems, expertly zoned 7 different areas for precise comfort control, and replaced all our old, leaky flex duct with high-quality KD ducts throughout our foam-encapsulated attic.

What really stood out was their commitment to doing things the right way. They performed full Manual J (load calculation), Manual D (duct design), and Manual S (equipment selection) calculations to ensure everything was properly sized and optimized for our home's needs; no shortcuts here. The result? Even temperatures everywhere, significantly better energy efficiency, and much quieter operation.

We interviewed 5 different providers. Most did not provide engineering calculations. Most did not provide hard ducts (KD Ducts). Most played games with cost estimates.

The installation crew was phenomenal. In a job this big (major ductwork replacement in the attic plus all the new equipment), there was inevitably some disruption, but they went above and beyond to keep dust and dirt to an absolute minimum. They used extensive floor and wall coverings, sealed off work areas meticulously, and cleaned up thoroughly every single day. Our home stayed remarkably clean throughout the entire process, something we really appreciated.

Professional, knowledgeable, detail-oriented, and truly customer-focused from start to finish. If you're in the Scottsdale area and want high-performance HVAC work done correctly (especially with proper engineering calcs and duct upgrades), Ideal Air is the team to call. We're thrilled with our new system and the comfort it provides ... thank you!