HVAC reviews in Phoenix, Arizona

I would agree with the person who wrote, "I would suggest selecting a more reliable company to provide service". They had no problem taking money upfront for a service agreement. The problem they have is that they took too many people's money that want service. Now they can't keep enough technicians working to be able to keep appointments that their staff set up. I tried taking to a manager but can never get one to come to the phone or return a call when a message is left.

I won a judgement against these pirates in December. After two demand letters they still have not paid. I found out today Merlins AC & Plumbing aka Einstein's Home Service is NOT LICENSED! Buyer beware!

*DO NOT* have this company on your property.
I had them check my air conditioning with their spring special. They said they had to replace parts which I agreed to. They were replace, nice service man.
I was shocked at the invoice. After paying the invoice I contacted my air conditioning company back home & sent him the invoice.
He was shocked as well. He told me to get a couple of quotes from other air & heating companies. I blacked out the prices & Merlin’s on the invoice & sent it to 3 very reputable companies who do a lot of work in our community. They were happy to send me a quote. The lowest quote with parts installed
Was $900 the highest of the 3 was $1200 all parts installed.
My invoice was $2357.00 and this was with a 20% discount. My bill would have been $3000.00 without their so called 20% off.
I phoned Merlin’s & he tried to compare it to buying a Toyota car🤨
He said the cost of the parts alone were $2000. The other 3 companies also gave me the price of the parts.
Merlin’s parts were 3 times the price of the other quotes. Criminal absolutely criminal.
*Do not do business with these guys*
I have added a copy of my invoice for

Service people were great to work with no problem with them. However I've tried several times to talk to someone about my bill and know one calls me back. Just a warning check your price for replacement parts I feel they really over charge

I was a Merlins/Einstein's A/C and Repair customer for many years. I had even purchased a 10 year maintenance plan from them because I was impressed with their performance and reliability. However now it's time to look for a new company to service my A/C units. Dealing with them has been a painful experience over the course of the last 2 years. I have experienced countless issues with them, from not having the proper ladders to get on the roof (even after it was documented on the account file to bring a tall ladder), managers not returning calls and compounded by several no call/no shows from the Technicians. The schedulers are very nice, however there appears to be a big communication issue on the repair and service side. Everyone's time is valuable, and it does not appear that Merlin's values their customers' time.
Based upon my experiences with them over the last 2 years, I would not recommend them to anyone. There are many good choices for air conditioning service and repair. I would suggest selecting a more reliable company to provide your service.

Buyer beware! I had a unit installed 4 years ago. I started having problems a few weeks ago. Reaching someone to check my system required divine intervention. That was the first red flag. Mail boxes were full. It was AI generated. I got a link to text/email management which I did several times. I finally got a response. They are outsourcing technicians. I got a tech from an a/C school (Bill). He said the compressor needed to be replaced as it was overamped, and I needed Freon. He quoted me $3500. He said it probably didn't have much longer to go abd tried to s3ll me 17k York Unit. He offered to buy my current unit for 3k (which I still owe 7k on. I had no ac Sunday night. I decided to get a secong opinion. I called AZ Perfect Comfort Monday am. They had a technician out 2 hrs later. He diagnosed and took care of the problem. The part was $350. My compressor and Freon were fine! I will be xontinuing with them for future maintence. Bill said he told me my freon was fine when I told him about the second opinion. I notified Merlin's to let them know who they were outsourcing for service calls. Very condescending and coul dnt have cared less. That is why I am taking the time to do this review. Be advised! I would recommend AZ Perfect Comfort for your heating/AC needs!

Do not use these guys. Have a contract with them and can't even get a call back. Every # i have is A.I. Had some duct work repair work done and didn't do the job right. My master bedroom is still hottest room in the house and I wasted $4000 dollars. Not to mention they 3rd partied this work out. They came and work out out of chevy cruz car. No materials. Just disappointed. They use to be really good. 👎

I have tried to reach Merlin's and have had no luck. We have had problems with the hvac since we purchased it. The unit is only 2 yrs old and we purchased additional services including insulation, duct cleaning and an extra updraft. The expense was costly. I am dissapointed because initially they seemed dependable and professional. I did my due diligence and chose Merlins after much investigation. Now we are sitting in a hot house trying to get someone from Merlins to help us.

Very good quality work. Efficient and hard working workers.

Terrible customer service. Lori is rude and disrespectful. STAY AWAY!

Unprofessional, lazy, & they left trash behind.
DO NOT recommend

These professionals know their business! They successfully completed a project that other companies said couldn’t be done. Price was fair and work was done correctly the first time. You will not be disappointed if you call them!

Installed unit on roof backwards. Some vents are still blocked. Roof unit airway is half blocked and they won’t fix it! It’s a few months past warranty, but how am I supposed to know that it’s blocked? I’m not gonna go take the unit apart, I’m not an hvac guy! Don’t trust the company!

Great service!

Always honest and reliable.

Didn't wear masks we're mid pandemic

Have no idea they haven't even called me yet to set up an appointment

Best in the business, mannerly, polite and respectful! Knew their business.

Wouldn't call back and when I finally got ahold of somebody they were super rude. No Thanks!

I called about a fridge repair which they no longer do however they gave me some things to try before buying a new fridge. Very helpful!!!

It is really nice to deal with people that are knowledgeable, responsive and care about their customers.
Amazing quick response time to get the AC repaired.