HVAC reviews in Tucson, Arizona

We just used Rite Way for the first time because we had a coupon. We had a leaky toilet and needed a new kit put in the tank. Kenva came out and took care of that and did an excellent job. He also snaked out our washing machine back up flow because it was backing up. Then James Corcoran the sewer technician came out. He suggested we have our kitchen sink pipes and washing machine pipes descaled so we thought that was a good idea. Cory Eiler and JD Muma came out and did the descaling and took out our garbage disposal and put in new pipes under the sink. Then a leak was discovered in the wall behind the cupboards next to the sink. They thought we would have to wait until Monday but they had the pipes and James said they could do it that day. I was thrilled that they were willing to spend all day with us and then do that. They did the clean up and covered the hole in the wall that they had to cut in order to put in new pipes. They were very professional and friendly and did great work. I highly recommend Rite Way and we WILL use them again.

Just had an entire HVAC system replaced including replacing old duct work and cutting new holes for new registers. Brian the Project Manager was fine. Had a few issues mostly taken of Communication Could have been better. Special Shout out to the guys that did the actual work. Mikyes and Preston. No project ever goes exactly as planned. You need good people on the ground to overcome and thrive in those situations. That’s what Mikyes and Preston did. Those guys showed up early stayed late to make sure the project was finished in two days. They had to redesign most of the inside equipment coming up with a new game plan. They also found a King Snake under my old condenser and didn’t freak out and kill it. They let it retreat back into my yard where it will provide rodent control for years to come. So once again Mikyes and Preston 10/5. They took the time to explain all the new systems to me and the safety protocols. Mikyes and Preston You guys are the best. Thanx for all your hard work.

Aaron Garza and his crew did an amazing job! They worked quickly and efficiently. Didn’t leave a mess and were very kind and friendly. Thank you guys!!!

Great HVAC service from Russett SW. Our technician Guillermo was ver professional - fixed everything, was polite and explained what he was doing and what future maintenance our system will need. Altogether great service for a fair price!

Sales rep Jose was great. Answered all my questions and was very friendly. His knowledge of the units I was interested in was very helpfull.

Edgar provided excellent service for us today and helpful recommendations as well which we appreciated. He was thorough along with being kind and considerate. We’ve used Russett Southwest in previous years at another house we owned and are thankful they continue to be available. They provide a valuable service.

Sal was friendly and professional with the maintenance of our two mini splits. Had good advice of installing surge protection for the units. Everything was fully inspected and cleaned in a timely fashion.

Your technician Manny was very professional and personable. He listened to my complaint and took all available action that was needed to correct the problem. He then inspected the entire system and made a few recommendations. Very informative and helpful. I would highly recommend your company for anyone's HVAC needs, either new installation or repairs to an existing system.

Russett has worked hard for my business. I have been happy with the AC unit they installed and their follow up free maintenance service. The guys that show up are respectful and professional!

The appt was for the winter heating service only but the tech stated he also had to check the cooling system, then said I needed to replace the capacitor as it was low. This status only 3 years old and should have been replaced under warranty. I feel that I was taken advantage of by this company! The new owners are losing clients because of this strong SELL strategy instead of providing good reliable service. very Disappointing. I am sharing this information with all of my friends.

A follow-up to the Company’s response:
Yes, I was provided a $20 discount on the winter service from $99 down to $79. Thank you. However, to charge $179 for 5 minutes of work to install a capacitor that was ***Under Warranty*** and the cost of the part is less that $10, is Excessive in any world. There is simply no justification for this and this practice is unacceptable. I have yet to see ONE positive review of this company recently!

Russett's service tech Adam H was the greatest. Polite, personable, talked and explained everything like he was family. He came out once to fix my AC durring one of our hottest days. And again on my bi-annual service checkup. I couldn't ask for any else.

It’s Saturday and my HVAC unit was not heating. I called Russett since I have a Member Service agreement with them and they had a tech here within 2 hours. Lots of great communication and my tech, Kevin, was so nice and knowledgeable and checked my system. He explained everything in detail and got my system heating again. Great service, as always, from Russett!

Very pleased with the 5+ years experiences we've had using Russett Southwest HVAV to service our home's 2 units. Professional, knowledgeable and friendly. Highly recommended. Manny Leon (service technician) is consistently excellent.

Adam came in and did the 6 month maintenance on our system. He was very clean and thorough with his job. He explained everything that he did.
And again he was very clean we didn't get any of the insulation on the floor from the attic nothing was tracked through the house he was very clean and through it with his job.

Sal was an excellent technician - very experienced and thorough. Absolutely no problem with his work and I tipped him generously, although he was very reluctant to accept.

Rated 3 stars for the following 2 reasons.
1) Scheduling could not give a 2 hour window. Just a 30 min call ahead. Meant I could not leave the house. Suggest they call/text morning on the day of the service - to give an approximate 2 hour window - they should know the technician’s schedule by then. I could have completed many errands if I knew he was coming in the afternoon.

2) Second, to get the website ‘waived diagnostic fee’, you have to click on the fine print Disclaimer: ‘Call for Conditions & Restrictions”. I checked the invoice later and they had charged $179 for replacing a $30 condenser and doing a system check - plus the $99 diagnostic fee. Breanna their manager would not honor the waived diagnostic fee when I called 2 days later - she said according to the Disclaimer I had to verbally ask Sal for the discount. Shady indeed. Suggest they not make it difficult to get the discount - either clearly give it upfront or do not.

Installed the heat pump and furnace over 4 years ago - got 5 quotes and went with Russett since Tim Sibley provided a reasonable upfront quote and showed excellent customer care skills. Unfortunately, customer care and business practice seems to be different now.

Updates Nov 1st:
got a voicemail call back and said they have refunded the $99 diagnostic fee .

Adam was very polite and very professional. He spent a long time working on my heating system. He explained everything to me as he was going along and at the end of the visit. He was very respectful, not to put an extension ladder against my crawlspace door, which I really appreciated. I would love to have Adam back every year. Thank you.

Alex Grino is very cordial and knowledgeable at what he does. I highly recommend him. Also, I love Russett Southwest Heating and Cooling!

Ricardo arrived on time, was very thorough and professional in his work including detailed explanations of the work he was performing plus what we, as homeowners, can do to help maintain our systems. A+ all the way around!

Jacques was very friendly and professional. He took his time with the service and showed photos and explained what he saw. He also made a suggestion for a surge protector which had been suggested before. Fortunately he had one on his truck and took the time to install it. It would be a pleasure to have Jaques return again.

We had a great team come to our home and replace our entire HVAC system. Aaron and Zion showed up on time and did a fantastic job. Clean friendly and professional techs, got the entire job done in one day. We have always been pleased with the service we get from Russet Southwest, but this was the icing on the cup cake! We look forward to working with this business for as long as we live here in AZ! Thanks guys, keep up the good work!

I have used Russett to replace 3 AC units. Russett installed the original unit that I replaced today. The original lasted 20years (‘05-25). The team worked hard all day (8am to 730pm) during the new install. I did not see them take a break, not even to eat lunch. Aaron and Zion did an amazing job! They even hung around late to fix the attic access door so it looked nice. Russett does quality work, provides cutting edge products and installs far above the standard requirements. The team was attentive to detail, making sure all lines and connections were perfectly installed. They were careful in my home and treated it as their own. Russett gives the buyer the peace of mind that it’s money well spent. I highly recommend Russett over the competition.