Reviews of local pros in North Little Rock, Arkansas

Been with this company a long time since 1998 and so far never for the same job. I have lived alone and as a female never felt uncomfortable with their workers in my home. Thank you again.

Our A/C went out on a Friday night. Advantage was great in sending a repairman within a couple of hours. Garrett, the serviceman, was wonderful. He explained what he was looking for and was efficient in doing so. We knew that it was an after hours call and that the prices would reflect that. But Garrett made quick work of the repair. We were pleased to get the A/C online so quickly. We were fortunate that Advantage had such a knowledgeable employee. Thank you Garrett.

Called for an estimate, when they arrived they told me I have a leak that needs to be repaired. I asked for a price on new compressor and they said they would call me and let me know this was September first week. I have called every week since and they told me someone would contact me tommorrow, and that tommorow never came and they charged me $300.

I have used this company exclusively since we moved into our home for plumbing and HVAC servicing. We have a yearly service contract and have been happy with our experiences for the past 3 years including any issues that popped up.

An issue was found during a routine service, the tech (Patrick) did a wonderful job identifying the problem, what was needed and even found that the part was under warranty. GREAT! Problems started with the repair. I have found several issues such as my unit not put together properly, a gas leak due to not tightening an area, missing oil drain caps and screws, and bending of main support frame. I went to contact the HVAC manager to remedy the quality of service received and has not returned my call at this time 12/4/19.

Edit 12/10/19: Talked with company manager today who will be sending a senior tech to investigate unit.

Edit 12/16/19: Manager called to inform me of senior tech (Patrick) and coworker’s (Randy)arrival time. Gentlemen were personable and heard my concerns. They remedied all issues with excellent customer service.

Always professional and friendly. I use all of Advantage services, heat/air, plumbing and electrical....heat/air was here today for heat checkup. Because they take such great care, I have no problems. But I am sure if I did, they would be here to take care of it.

Advantage performed far below acceptable standards. We contracted them to complete several electrical projects in our home; as of today, none of the tasks have been fully completed. No supervisor conducted a site visit, and communication from the company was minimal.

The assigned electrician worked in a disorganized and messy manner, ultimately leaving our home without power for an entire day and forcing my family to spend two nights in a hotel.

After we raised these issues and concerns, the company sent a second electrician. However, he resolved only one problem and still failed to complete the remaining work.

Although Advantage provided partial compensation, it did not adequately address the unfinished work or the disruption to our household.

I strongly advise against using Advantage for any electrical services.

Called Advantage Service Company at 4pm with a sewage back up in mu master bath with sewage heading toward my hardwood floors. After explaining my problem and my panic, I had Advantage service truck pull up a hour later. The technician had the issue fixed in no time. He was thorough and kept us informed.

Superior as always! Advantage has been our go-to for many years and has never failed us. Our 26-year-old compressor is still ticking because of Advantage. Garrett is to be commended for his professionalism, expertise, kindness, and meticulous attention to detail. I love to learn, and he was very patient with me as I followed him around and asked many questions. He was happy to explain to me every detail along the way. Also, Kevin, the General Manager, was prompt and kind in reaching out to me, after hours, in efforts to solve our issues. Thank you, Advantage for your many years of service. I highly recommend Advantage!

Outstanding customer service experience. Fast and professional service provided. Thank you Gage Acre!!! You are a great ambassador for Advantage Service Company.

Excellent experience. Great communication, i was informed every step of the way. The foreman was polite and sociable. I was told to expect a 2 day install, and the crew stayed a couple extra hours and finished it all the same day. All trash and excess material was picked up the following day. Absolutely nothing to complain about.

If I could give negative stars about this company I would. I am absolutely fed up. We spent 12,000 on a new unit and before the unit was put in was not told about needing duct work until 4 months after a new unit was put in the wiring was done wrong at install then told we needed duct work. Would have been great to have known before a unit was put in. Not to mention a part for the unit has been on back order for almost a year that finally came in. Now we are in 13 degree weather and called in asking what setting to turn eheat on and we got blown off and told it’s just your duct work. Take your money and run from these people. They are awful.

Dustin came out and serviced my AC today. He was very helpful and super nice guy. I highly recommend this company. Reasonably priced and didn’t take long to get an appointment

I have a 1 bath house. I also discovered I needed a new toilet. I call Advantage Service Company, and was assured we could get a plumber to my home soon. I ran to Lowes and got a toilet and supply line, and the plumber called me as I pulled into the driveway saying he was 10 minutes out. In short, Advantage Service Company took very good care of me. Thank you, Miller for doing such a wonderful job and taking the time to say hi to the cat.

Great service from start to finish. Nick was knowledgeable and took the time to answer all of my questions regarding my Generac generator maintenance. The customer service was excellent from the initial scheduling phone call through the completion of the appointment.

I highly recommend this company to anyone in need of generator service. I also plan to use them again soon to have my HVAC system inspected.
Thank you.

No answer. Several VM left but never returned the calls.

Very responsive, professional and informative on how to take care of my unit. Thanks Joe!

Always Fair Pricing And Prifessional! Been using them for years

We have used Northside for years. Shirley is always quick to respond and Joe is straightforward re: what needs to be done and how much it will cost.

Joe is great. Been with Northside for many many years and he always comes right away and fixes anything I am having issues with. There is no one better in my opinion.

BAD PRODUCT, INSTALLATION AND SERVICE- Long story
UPDATE: It has been a month and I have heard nothing from AIRCO. I really did not expect to. This merely confirms to me AIRCO is more interested in spending lots of money on advertising for new customers rather than standing behind their products. I just hope prospective buyers read my post and other one star posts

Bought Daikin Heating/AC system (Japanese) on 3/9/22. Turned on AC on 4/25/22. Did not work. No cool air or air flow. Airco spent next 2 months trying to figure out problem and couldn't. They had no clue. Angry telephone conversation with Gen. Mgr. and I demanded removal and refund. They refused. Sales rep got compressor working on 6/5/22 but no air flow. Special Daikin tech from Texas came up on 6/22 and said to put in new vents for improved air flow. Airco wanted $3-4K more. I refused. I wanted refund. They refused. Had been 8 weeks without sufficient AC especially in 1/3 of house. I found partial solution on internet by replacing pleated filters with thin fiberglass filters. We got air flow except to area where tech suggested new air vents. Airco agreed to install vents but they did not work well. I was stuck with poor AC in 1/3 of home. Compensated with ceiling fan use, drapes, closing off rooms and removing vent covers. I WAS NOT HAPPY BUT HAD NO ALTERNATIVE.
In June of 2023 water overflowed through emergency AC drain. Airco tech said attic drainpipes not properly installed, exhaust vent not properly connected, wires not properly secured and attic trashed from installation. In Sept of 2023 outdoor condenser unit clogged with dirt. Daikin inverted system runs constantly with lower air speed and less compressor strength. This causes outdoor unit to clog quickly. I must hose it off every month or get high elec. bills or burnt out motor.
In Oct. of 2024 the service tech for the routine fall heating check left with me not realizing thermostat read ERROR- CONTACT DEALER. I angrily called for another tech and he found defective switch.
In June of 2025 AC unit would not go off for the umpteenth time When I turned up thermostat first thing in morning it kept running with frigid air and froze us out for about 20 minutes. Airco has pretty much ignored my complaints about this. We also never have been able to cool 1/3 of my house consistently especially this year. Unit is erratic and air flow is weak at times.
On July 1 of 2025 I emailed Airco-North America and found out my unit's model and serial number had been discontinued allegedly due to EPA/coolant issues and SEER ratings. I was supposed to get 17 SEER but unit showed 14. What else could be wrong with it???
Airco managers do not respond to my emails so I guess I am stuck with an underperforming AC unit and Airco. Some AC dealers will not deal with inverted systems. I am sure Airco has just written me off as an angry old man who complains a lot. I have no problems giving them a piece of my mind. I just wonder what will happen next???

Fast, knowledgeable and had us up & running in no time - had a part on the truck! Fair pricing and friendly tech. Will definitely be calling these guys back when it’s time for annual service.