HVAC reviews in Sherwood, Arkansas

We had a compressor go out in 2016 on an AC unit installed in 2014 by another contractor. This contractor was not listed as warranty contractor for York, so York gave me a list of contractors to call. Jones was listed as one, and they were available to do the repair immediately. They charged $500 for labor (parts were covered) to replace the compressor, which was about twice what it should have been. Come to find out Jones didn't install the factory supplied AC dryer, which my current contractor said could have lead to the second failure of the compressor. About 12 days ago, the compressor went out again. I called Jones since they installed the previous one, and they said they would get right on it. They strung me along for 10 days telling me that they have to check this and that and then finally told me that they are no longer doing warranty repair for York. Now I am starting the process all over to find another contractor. We have now been in a hot house in the middle of summer for 12 days.

Would not recommend this company. They also changed their name to Sherwood Contractors. The company sent a tech to my moms home to look at my moms A/C unit for freezing up. After the tech diagnosed the problem, he said the evaporator coil was rusted out and leaking and needed to be replaced. The owner Ed Jones gave me an estimate of $700 and I agreed to that. This was on a Friday around 2pm, he the tech replaced the evaporator coil and added the required Freon and left exactly at 5pm without checking to see if the unit was performing correctly. The next day Saturday, I went to my moms to check on her and to see if the unit was working correctly, I went directly to the a/c condenser and noticed ice was built, up on the low pressure line. I immediately went into to attic where her unit was and noticed how messy the area was around the unit and also noticed that the the end door on the new evaporator coil was open and haven’t been screwed to the top of the evaporator coil. I came down from the attic and called the owner and he told me that’s why it was freezing up. he told me get some foil tape and tape it closed until he he was able to get over there, they were on another job at the time. I told him that I did not have any tape. So when they actually got over there to take a look at it, my mom went out to the owner which was sitting in his truck and would not get out of truck to discuss the problem, my mom chewed him out and told him that she was not going to pay the remaining $200 for sorry work and to have to be sitting in the heat. He told my mom that “I am done with you!” After that my mom went back inside and shortly after that, the tech came down from the attic and left with the owner without checking to see if the unit was working correctly! After about 10 minutes the unit started freezing up again. I told my mom that I would call someone else on Monday morning and they came out promptly and said that the blower motor had burned up. They replaced the motor and checked that the unit was working correctly! The bottom line was, that the blower motor could have been the problem all along.

I had a great experience dealing with Bright. They came out, listened to my concerns and got the job done. Professionals in every aspect!!

I'm very thankful to Bright HVAC for coming through and getting my air conditioner fixed quickly. Zach took time to explain the issue and what was done to repair it. 10/10 recommended!

5 Stars for 5 Star Service! An amazing experience that has provided our family with comfort in our homes! They are an amazing company to go with and we highly recommend to anyone needing services!

They got here fast, were very professional and polite, and got the job done! ✅ Knowledgeable and informative, even saved me money with maintenance tips. Thank you guys! I highly recommend this business!!!

Our 24 year old system finally bit the dust. The crew at Bright were great and got us a new system Installed. Both heating snd Air. They have a great communication system that lets you know they are on their way. The crew was on time and very professional. I would definitely recommend them to my friends and family.

I was very happy with everyone from Bright that I interacted with- Stephanye was super sweet and very helpful, Calvin was thorough and knowledgeable, and Nathan and his crew were communicative and efficient in getting my system replaced in a timely manner. I would recommend them to anyone!

Nathan and the entire Bright Team are top notch! Quick turn around and had my hvac system replaced in a timely manner. Nathan walked me through the entire process. I will never use another company but Bright!!

Bright HVAC replaced my heating unit in the winter and just replaced my AC unit. Great communication and professionalism the whole way through. Fully recommend them for your HVAC needs!

Technician kept me informed as to what he needed to do, office notified me immediately of delay in arriving for appointment time. Highly recommend. Excellent service

I was frustrated due to a skin condition I have and the ac wasn't working.
I called my warranty company and they gave me Bright HVAC to come out. Within 1 day I galot a date for repairs. But! They cancelled and didn't call us to give the update
So, I was mad to say the least. Called the warranty company and couldn't move io.ant earlier date. Frustrated I gave up.
The Bright HVAC LLC called me at 1pm to tell me they had an opening and that they would come to fix the AC within 30 minutes. By 1:45 they were completed. Nathan and I chatted for a bit and by 1:53 he was gone and the AC was pushing cold air.
THANK YOU BRIGHT HVAC!!

I recently had a new unit installed and I’m extremely satisfied with the product and service from Bright Hvac. The team was punctual, professional. I highly recommend them to service your system as well as installing a brand new one.

You can tell that the technician cared about our issue, and took the time to explain everything to us. Ended up replacing a capacitor and did a cleaning of the system. Haven’t had an issue since! 10/10 would recommend to anyone needing HVAC work.

Bright HVAC is the absolute best! We had AC go out this last week, called 3 other contractors and they were booked for 48 hours, Bright sent techs out same day and had us working in an hour. Definitely recommend to anyone needing AC repair!

Had a great experience with Bright HVAC, they were quick, kind, and super helpful! Owners are kind people who check in, and go above and beyond!

Our home warranty service sent Bright HVAC to repair our 20+ year old A/C unit. They found that the bearings in the blower had gone out and a blade had come off and the unit had a lot of mold in it. Of course, as usual, the warranty service came up with excuses not to pay so, rather than fight the warranty service AGAIN, we decided it was time to get a new HVAC unit. Normally, we would get estimates from a few places but these guys worked with us and landed on a great price for the new unit, cleaning and spraying the vents for mold, a UV light to kill future spores, a new programmable thermostat and they retrofitted the duct with fittings and cut bushes back to put down a new pad for the condenser unit. We had a relative who just had a similar unit installed for about the same price though theirs was smaller. Nathan and his crew worked hard in the heat all day and were determined to get the unit in and running for us so we didn’t have to spend another night without A/C. The repair guys that came first and gave us the quote were super nice and extremely knowledgeable about the products they carry. They gave us pros and cons and we chose the Amana because of the 10 year parts and labor warranty. The installation guys were extremely competent and worked hard to ensure everything was done properly and we would have no problems. I can’t recommend these guys highly enough.

I made a call through our warranty company and they sent Bright. I had to wait a little over a week for the appointment because it was leading into a holiday. The unit wasn't staying on like it should and wasn't cooling the house. They came on the appointment date and was prompt. My husband said the technician cleaned the unit and that was it. It's still not getting very cool in the house. I have it set on 73 and the thermostat is showing 77. I don't have another $95 to have someone come look at it again.

June 26, 2025: Added review: We had to call again because the thermostat was in the 80s. We had to borrow fans and a window unit just to have some air flowing. Since we were within the 30 days with our warranty company, there was no charge. Logan came out and said we had 2 problems that wasn't caught on the first visit. He fixed those issues and made sure the unit was properly working before he left. He said should we have any issues to make sure we call back and ask for him.

Bright HVAC provide excellent service and was very attentive to my AC needs and was able to fix the technical problem on the spot a d get my AC running after 2 long weeks without air condition service.
Bright HVAC was an answer to my prayers. Highly recommend.
Great job . Now my day is brighter with Bright HVAC.

Just had my outdoor A/C unit serviced by Zach. When I say this had to be the best service on an appliance I’ve had since purchasing the home. I made the call midday yesterday and they were able to come out first thing the very next day. Zach was extremely personable & for once I didn’t feel like someone was trying to overcharge or lie about what needs to be fixed. Simple issue & best price compared to “central air” and what they had quoted over the phone. Airs working just fine and problem was resolved in an hour. Thanks!

Amazing service by amazing technicians. Calvin was extremely knowledgeable and both him and the receptionist team are very helpful with working through my home warranty of a headache. Super easy to work with recommend 10/10!