Appliance Repair reviews in Bakersfield, California

AHS sent Rick's Appliance to fix my refrigerator.They were fast professional and very knowledgeable.Great small business and good customer service they answered my calls and will use them again.I hope AHS sends them out to all my service calls in the future!

Very unprofessional service. Had to come back three times because they don’t know what they’re doing. American home shield shame on you for having them as your service provider.

Extremely fast, knowledgeable, and honest. Not trying to make a quick dollar, but share his knowledge while helping you get back to your normal life. Extremely down to earth

Horrible, unprofessional and no regards to customers who are waiting to schedule a repair appointment. When placing a service call thru AHS ask that they do not schedule thru this contractor.

Worst customer service ever! Made one appearance and never heard from him again ... 3 weeks without a freezer, and ignored 10 phone calls and voicemails! He said he would order my part and call and let me know the status within a couple days ... nope! Do not ever use them ...,what a joke!

AHS assigned them to fix my dryer, so I called them and they wouldn’t answer! I left a message and they didn’t get back to me till days later😡 I ordered my part from amazon and fixed myself, called AHS to refund my service fee, I would not use these guys!!!!!!

Horrible service. Came in to fix our washer and repeatedly blamed all issues on us. Did not let us demonstrate the issue, literally punched and kicked our machine to “fix” it. They were contracted by American Home Shield, I recommend you request someone else if they're assigned to you. They were in and out in 10 minutes according to our security cams.

Terrible service - technician came to my house and took down information for my home appliances and stated they would call back once they found resolution with the manufacturer. After 4 months, I was completely ghosted. No phone call, no emails, no communication was returned.

If I could give him no stars I would. He said he was having a part ordered and nothing has shown up. He hasn't bothered to call me when he said he was going to be here a WEEK AGO! I haven't had a working refrigerator for almost 3 weeks! This guy is a joke show and doesn't answer his phone!

Would like to thank Rick's appliance for fixing my refrigerator and doing it in a timely matter. Read some of his reviews, but I do have to say ...I give them 5 stars. Got the job done quick with no hassles. It's sad when you see such horrible reviews about a good business. Would I use him again?? YES!!

I would give the no star if possible!!!!! American Home Shield sent Ricks to repair my condo washer dryer & after over a year clothes still come out damp when in dryer over an hour. Ricks reported to American that work order complete appliance in working order. It is NOT. The last guy that came out even said he doesn’t now why they sent him out on his day off. There is nothing else he can do & would let them know. He saw there was an item in the dry & I a was able to give him the time it went in the dryer & he didn’t know why it wasn’t drying correctly. So how can the work order be complete if item is still not working right. Why is Ricks reporting this when it is a false statement.

Thru AHS, I used Rick's appliances twice before with good results, however this time, his employees made 3 recall visits for dryer, and dishwasher with horrible results. Stayed 5 minutes and claimed they had replaced pully and some other parts on dryer which was a lie. Also claimed dishwasher was a plumbing issue after 5 min. Subsequently, AHS switched companies to Sears and they came out and found Dishwasher had a cracked tub, and informed us that nothing was replaced on dryer, so they ordered parts and repaired dryer and dishwasher was replaced. Never had a issue with Rick until he started sending his techs out, and they were all worthless. Do not use Rick's appliances unless you want a Nightmare.

My stove was having an issue. I contacted my landlord who then contacted her insurance. The insurance company sent out Ricks. They came out, and said they were going to order a part and it would be here by the latest in a week. They never called or showed up. Two weeks later I contact the landlord and she schedules an appointment with them. They say they'll be here between 8-10 am. They never show! Again, I contact the landlord and she says Rick reports to her he was at my home at 9:30 and says the neighbors saw him. I call Rick myself and he says he WAS at my home and rang both doorbells (I only have one) and I ask him if there was a car in my driveway. He says there was and when I ask which car was in my driveway, he says he believes it was white (there were no cars in my driveway). Anyway, he lied to my landlord and when I called him on it he got rude and said we can hire someone else! Good idea!! I would not recommend this business! I wasted my time waiting for him!

Horrible! Horrible! Horrible!

Not only did he NOT fix the dishwasher door which took over 2 months; in addition, he had the nerve to lie to the home insurance company AND blame the customer for a job he could not fix!

I had to get another appliance company to clean up his mess!

It's beyond me why American Home Shield still does business with this guy.

Spare yourself the headache and frustration and find another repairman.

they came out and “fixed” our oven and microwave. first time we tried it the oven wouldn’t shut off had to pull it out and disconnect gas hose to get it to turn off and microwave never worked. they have a tester they use to test it, so either they didn’t test it to make sure it was working, or tested it, knew it didn’t work and left anyways. been calling them for 2 weeks straight 2 times a day leaving messages and no response, do yourself a favor look elsewhere

*****DO NOT USE RICK'S APPLIANCES UNLESS YOU WANT TO BE SCREWED OUT OF YOUR TIME AND MONEY!***** The owner Rick came to my house and was only at my house for 5 mins and claimed he was going to return after he received the ordered part. A month passed, I called him for him to inform me with a lie that the part was on backorder. Two weeks after our phone call he closed out the order and NEVER completed the job! He is not only ripping us off as customers, he is also billing AHS for a job he never completed. I am now moving forward and demanding AHS to remove him from the vendors list. Sad he thinks it is ok to lie and to rip people off!!

Consider anyone else...the company is difficult to contact and does not follow up with phone calls regarding status of repairs. Was contracted by AHS (American Home Shield) for repairs. The first visit came out reset the dishwasher, however once he left the dishwasher was still having issues. Tried several times to contact Rick's Appliances regarding a re-visit but to no avail. Contacted AHS and was told I needed to wait until the repair ticket was closed. In the long run was finally in contact for another visit and when he got here I explained the problem. He immediately told me he will have to order a new motherboard. Ordering the new motherboard should be about a week but if he gets it sooner he will call...Yeah right!!
I finally called and was told the piece will not be delivered until Thursday (a week and half without dishwasher). Question why didn't he call and tell me this, why did I have to call. Now I'm waiting until Friday. If you need appliance repair in Bakersfield consider someone else. Poor customer service and follow up. FYI this has already been documented 4 different times by the BBB.

My home warranty company assigned Rick to service my appliance and I could not be happier with the service. He was on time very helpful explained step by step on the process would go and get my appliance up and running . I definitely recommend him and hope in the future ahs sends him back out.

Hired by home warranty and didn’t seem interested in job. Did the bare minimum. Not professional. Dishwasher flooded after they installed, which wasn’t entirely their fault but they were quick to blame another contractor and didn’t fix the problem when they came out. Told me to call the plumber. A good contractor would have fixed the problem since it was 50% their responsibility. No sense of urgency, pride in work or concern for customer. Left my kitchen a mess and didn’t take old dishwasher when they left. Would not use them again. They don’t answer when you call, but did call back within a day or two after leaving phone message, text and email.

As other people have said, he only came for like 5 minutes and basically didn’t do anything.

Before he came, our dishwasher was leaking from the bottom. After he said he fixed it, the dishwasher was still leaking a lot. It actually flooded our kitchen because of this fool’s complete negligence and dishonesty.

It’s also really stupid that home insurances actually reach out to this fool to do their repairs. He is an absolute waste of our time and money.

The picture is of my mom cleaning up the water from the dishwasher that flooded the kitchen after he “fixed” it.

If you ever hear his company name on anything you’re trying to fix, avoid him at all costs!!

Awesome service! I called today to fix my Viking oven and Eric came out the same afternoon. He was very professional and answered all of my questions. While he was here, I had him look at some other appliances as well. I will definately be calling ZIP again!