Appliance Repair reviews in Bakersfield, California

Travis is a great washer repair tech!
Only needed a service call and estimate, but they were punctual, knowledgeable, and honest. Didn’t try to upsell anything—just gave a clear explanation and fair assessment. Highly recommend!

They work only thru AI
The tech was late and the system had no way to update the appointment time
The customer support sucks I spent 5 hours on the phone trying to get a correct update to the arrival
If they used real people instead of only Ai
I may have been able to get an accurate update and not waist a full day waiting for an answer.
Even Ai systems need real people to monitor the system
The tech was great 5 stars when he arrived

But the customer service gets 0 stars from me
And I am sure the company will find a way to Blame the tech for this review

Bad service. Martin was my technician. My appointment was canceled by the technician numerous times, stating that it was going to take 45 minutes to get to my home. My appointment’s have been cancelled at least 7* times. Also wanting me to move the refrigerator for him! Really I’m an 84 year old senior. The technician doesn’t know what he’s doing. You need to hire better technicians and have them do their job instead of asking me. I had an appointment today and of course NO ONE SHOWED UP AND NO PHONE CALL. Extremely frustrating

Brandon was prompt and courteous. He was also knowledgeable and even showed me how to clean the air gap for my dishwasher.

Very kind a personable young man. Hey answered all questions I had and had my dryer fixed in no time. He is a credit to your company.

Service Representatives were professional and easy to understand my questions.They explained the issue and resolved my concerns with my refrigerator. Thank you 😊

Dennis was very quick and had my AC up and running within 15 minutes. Nice guy! Luckily all I paid was a deductible, not full service fees!!
Update: the AC went out again on the same day. A service request was made and completed on 8/11/25. Mike was sent out and completed trouble shooting the unit and discovered the 3 amp fuse in the HVAC popped due to a short in the capacitor wiring. Mike did a great job! He made sure to explain the importance of AC service and the job he completed. Also said to contact them should I have any issues. All in all.. I had a positive experience with the service provided.

The technician was friendly but he did not fix the problem. Even though I asked him if there could be anything else that could be causing the problem and if he was sure it was fixed and he said he saw nothing else and he was sure, the AC is still doing the same exact thing. I paid $150 service fee for nothing apparently. Unless this is rectified I will be cancelling my service with the warranty company that contracted this company.

The repair technician was very informative and answered all my questions. Repaired the dryer in a timely manner. I was very pleased with the result of the repair of the dryer.

Noe did an amazing job. He was very friendly and did a fantastic job. Great customer service.

Morning call to let me know the time range repair person would arrive. Discussed issue with dryer. Came in and looked over dryer. Had me vacuum out extra dirt, dust and lint.

Technician diagnost the problem quickly and efficiently. Repaired the stove and retested several times to assure me that that problem was taken care of. Repairs were all under manufactured warranty. Very good service, Thank you Noe.

During the last Central Valley heatwave our fan for our AC went out.We used our warranty and had 2 excellent customer centric tech help us to get a quick turnaround on parts and repair. The parts came in and Dennis initiated the schedule change to get the new fan motor picked up and installed before the next heatwave. We highly recommend Dennis and his team at Sears Home Services for a quick, complete friendly and professional job well done with their primary focus on Customer care. THANK YOU Troy Richardson

Michael was very nice and friendly he put in a new thermostat and for two days all was well now my heater is again not working right. I called to get someone out AGAIN but have not gotten a response yet.

Noe informed me that I would need 2 panels to fix my dishwasher. He told me the price. I told him that I would look to find a new dishwasher for a lower price, since my old dishwasher is out of warranty. I appreciate his honesty, and his effort to get my very old dishwasher. He was very professional and courteous. I would recommend him and his company.

Knowledgeable repairman for sure.
Sears appointment tracking, updates and communication needs a LOT of work. None of the estimated time frames were correct or actually trackable live as they advertise.

Accidently overloaded the washing machine and the spinner was damaged. The technician, Brandon W., was able to quickly diagnose the problem and helped me find the lowest cost replacement part. He was efficient and knowledgeable. Great service!

Used my home warranty and paid the service fee.
Great communication with the company. Dennis was on time, friendly and respectful. He was knowledgeable and explained the problem and resolution where I understood. Would definitely use them again!!

I would like to express my utmost satisfaction with Brandon's exceptional workmanship. He arrived punctually at my residence, fully prepared to commence the task at hand. Furthermore, he had the necessary replacement part in his possession, demonstrating his thoroughness and commitment to efficient service.

Brandon's demeanor was highly professional and pleasant throughout the entire interaction. His expertise in the field was evident as he provided valuable recommendations for the maintenance of my electric clothes dryer, suggesting a thorough cleaning which he promptly executed.

I was particularly impressed by Brandon's ability to complete the task within a reasonable timeframe, without compromising the quality of his work. His efficiency and attention to detail were truly commendable.

Overall, I am highly satisfied with the service provided by Brandon and would not hesitate to recommend him for any future maintenance or repair needs.

Dennis was an outstanding technician, very professional, and courteous . However, I wish to have his contact information to follow up on extensive repair needed.
I am extremely Unhappy with "Choice Home Warranty " due to the fact that they have sent out two other technicians till they received the report that CHW needed to cancel my claim.
I still need the repair done, and Dennis put a positive impression with me. Though I do wish Dennis would have left me his business card, I'm reaching out to get that contact information.
Also, How do I utilize Sears Home Svc. To actually accomplish this repair?

Worst customer service ever. Not able to speak with live person when my service appointments were made than postponed during my month-long wait for repairs. When Technician arrived for repair, he had under diagnosed severity of problem and needed to order additional parts to complete repair. So, after the month-long wait, I was told I needed additional parts to complete repair and to expect further delays or wait to speak to AHS Consumer Advocate. Totally unacceptable.
Additionally, the technician left the large washing machine barrel on the sidewalk in front of my home without telling me. I trip over it while walking outside.
Unbelievable poor customer service.