HVAC reviews in Fresno, California

It’s been 22 days Since they dispatch a technician to check my AC system they told me they had to order parts and they were on back order I called them three days in a row. They say they were gonna call me back and never do. I had a missed call from the technician yesterday I called the center back within an hour of the call. They said they were gonna call me back and never did. I am in dialysis patient and I have senior citizens in this house and even my children and at this point I’m frustrated that they keep Ignoring me . The south part is that I even paid a membership with them. Not happy at all with your service

This company is unprofessional and greedy. They continued to push a sale on my elderly disabled grandfather when he clearly stated multiple times he could not make financial decisions on his own and would like to wait for a family member to be present. The sales guy was reasonable and understanding but unfortunately the people on the phone disregarded what my grandfather was telling them. How heartless and rude can someone be to attempt to take advantage of an elderly disabled human being? This was heartbreaking to see through my grandfathers ring camera. Will be taking our business elsewhere. Do not support a business that doesn’t value their customers.

Honest company that diagnosed my AC issue as a simple fix instead of pushing a whole new unit on me

Monarch calls to remind us that we need to schedule appointment because it’s that time again. We schedule the appointment and Monarch never shows or calls and when they do we reschedule and Monarch again doesn’t show. The third time they send message that the tech is on the way and never shows. When someone calls my husband they laugh during conversation as if it was funny. That was rude and unprofessional. I am waiting and waiting and nothing. This company doesn’t even deserve 1 star. It’s so frustrating. Even the answering service sucks! Thumbs down for sure. Would never recommend this company ever! The only reason why we deal with them is for my warranty on my ac unit that we paid so much money and in return we get this kind of treatment.

Micheal came to my house and checked the electrical issues, he's very courteous and professional.

Michael was proficient and knowledgeable in his field, have had great experience with his work currently and in the past.

Skilled installation means my new system runs efficiently and my energy bills dropped noticeably since

They use a BOT to answer calls and do not follow thru. This occurred twice now. The local office was to return my call twice ( yesterday and today )- never did. BOT ( sounded like a man but was a AI bot ) took down wrong message.

Pretty pathetic company. Almost never return phone calls. We've had a service appointment scheduled three times only to be canceled by them after the time they were supposed to appear, claiming they had emergencies.

Chayanne Garcia was fantastic and I am happy to have him here. I will be using monarch from now on

our technicians Michael and John were outstanding Way beyond what is expected the company should buy them new cars like a Mercedes or a Porsche for the fine service they did.

Michael and Chayanne are very professional in their explanations and politeness. Also respectful, non pushy for services required. Thanks Monarch

They came out to do a free estimate and broke my AC while “taking a look at it”. The worst part is after trying to fix it for 4 hours, they decided they couldn’t fix it and left. Their solution was to have my husband fix it himself. I’m 8 months pregnant and they left me with no AC, even though my AC was working great before they touched it. After my husband called and advocated, they sent out a different technician who was able to fix what the previous one had broken. It’s too bad we had to tell the company to do that, seems pretty common sense that if you break it you fix it. My husband tried calling to thank them for fixing it and discovered that his number had been blocked. Don’t listen to any response to this comment saying how seriously they take negative feedback and how they want to fix it. That’s their attempt to save face, but it’s not true. This company is super sketchy. Do not let them touch your equipment. If they can’t handle a free estimate I can’t imagine the quality of work they are doing for actual maintenance.

Monarch Home Services is the real deal. Their technicians are well-trained, respectful, and always willing to go the extra mile. I’ve used them for both heating and AC service, and each time, they’ve exceeded expectations. They never try to upsell, and they take pride in doing the job right. My entire family uses their services now.

Had an absolutely terrible experience. I scheduled our annual service with monarch. The tech found a bunch of problems and quoted 2k to fix everything. I signed the contract and put down $180 deposit for the work. After scheduling a read some of the reviews online and decided to get a second opinion. Turns out there was nothing wrong with my unit and it just needed to be serviced. Once I found this out I called monarch for a refund. It was a nightmare to get ahold of anyone after 2 weeks of trying I was told that I would be refunded but it could take up to 30 days. Please do yourself a favor and use a different company. Do not trust anything they say. Monarch just wants your money and will say/do anything to get it.

Vidal and Jose were very experienced and took the time to explain everything that they were doing. They are the best. I give them more than five stars. They’re the only reason I’m gonna use Monarch again in the future.

Nathan did really well about communicating with my duct system that I had and had good service.

Cheyenne Garcia did a great job. He was on time and thorough in what he did and his explanations.

My tech was Michael, he was very communicative and knowledgeable of the issues that were arising with my AC. He was very tentative and helpful in the explanations of the work that needs to be possibly done. Overall Michael customer service was a 10 out of 10

Monarch Home Services has become my go-to for any home needs. They’re reliable, courteous, and extremely professional. The technician completed the work perfectly and even followed up to make sure everything was still good. That’s the kind of service that earns loyalty.

Thanks Jason and Dylan, they were very professional and very helpful in setting our minds at ease by inspecting our wiring.