HVAC reviews in Fresno, California

We were told three weeks ago that our heater would be fixed that weekend. Since then, we have been without heat while repeatedly being told a “specialty part” was on order. Each time we call, we’re assured someone will call us back—and no one ever does.

Today, after insisting on speaking with the HVAC manager Steve, we were finally told the truth: the part will not arrive until January. That means we will have been without heat for over a month during winter, despite being repeatedly given inaccurate or incomplete information.

The most frustrating part is not just the delay, but the lack of transparency and follow-through. Had we been told the actual timeline from the beginning, we could have made alternate arrangements. Instead, we were misled week after week.
Mind you, this is on a brand new system they replaced a year ago.

This level of communication and customer service is unacceptable—especially for something as essential as heat. I would not recommend this company based on our experience.

Humberto arrived on time for my scheduled HVAC fall maintenance & thoroughly checked out the system. He even changed my return filter for me & put on shoe covers every time he came in the house. He also took photos to show me the HVAC unit since I didn’t want to climb up on the roof. As a member of the Comfort Club, this was all a free service. Good deal!

We spent approximately $18,000 on a new 5-ton electric heat pump about a year and a half ago. We also paid to have our attic cleaned out and new insulation blown in. When we agreed to dropping so much money on this, I repeatedly expressed my concern that everything would be taken care of, it would be energy efficient, and it would be good. I expressed concerns about the duct work in our attic as well. They assured me that they would inspect all the duct work and repair/replace any areas if needed. They also sold me on their 10-year warranty that included two heat pump maintenance / inspections each year.

Shortly after they installed the heat pump, during the first rainfall, we noticed that we now had a roof leak coming from the area of the heat pump and dripping into our master bathroom. After some back and forth with Balanced Comfort, they eventually claimed they found a leak at the elbow ducting leading from the heat pump into the roof and claimed they sealed up the leak.

Fast forward to this week, when Fresno had three straight days of steady rain. We quickly noticed that our roof was still leaking in the same spot as before. I again called Balanced Comfort and scheduled a visit, explaining that they claimed to have previously remedied this leak. The technician came when my wife was home and located the roof leak, right under the heat pump unit. He claimed although it was the same area, it was a slightly different spot on the elbow was leaking, therefore they were going to charge my wife the service fee. Also, they said that it isn’t an issue caused by them, that it’s just an old elbow, so nothing was covered under our warranty and we would need to pay for them to replace the elbow.

This is an absolute joke! I spent $18,000 on a new unit. Before they installed it, my roof wasn’t leaking. Now it is! They claimed they repaired it last year. They did not! I was told I wouldn’t be charged a service fee, but I was! Bottom line - I am in a worse position today after hiring Balanced Comfort than I was before. The leak is leading to real damage in my house. Instead of standing behind their work, Balanced Comfort is trying to bilk me for even more money! Even if they didn’t cause the roof leak at the elbow, which they clearly did, why would a professional company throw such an expensive unit onto such an old and shitty elbow (which is what they are now trying to claim).

I called the day after the technician came out and asked to speak with a service manager. They claimed they weren’t available, but would call me back that same day. No one has called me back now several days later.

My advice, DO NOT BUY FROM BALANCED COMFORT! Go to a company that will actually stand behind their work!

The tech showed up on time and was very helpful. We had HVAC service, and the solution that he came up was very well though out. We are using balanced comfort for our HVAC needs in the future. Thanks for your help today.

Brittany was the technician that came to provide the maintenance. She was very courteous, and professional. She knew what she was doing. She did a great job. Suggested some additional cleaning which was needed as I had, had construction work completed nearby the unit

Nice personality. Made me feel at ease right away. He discovered an easy fix regarding the faucet issue. Discovered additional issues with the toilet. I will advise ASAP. Oh, and he inspected the water heater and had some recommendations . All in all a very rewarding experience

Adam came into my home. Found the heating problem and explained in detail what he did. He was so easy to talk to and a good listener. You have a very knowledgeable employee.

Scheduling a visit was fast and availability was very convenient. The visit was thorough, informative, and quick. I had my system repaired the same day which was a big plus to the visit. Will definitely recommend Balanced Comfort to everyone.

I was very pleased with the tech Jovonny that came out. He was very thorough and professional and found the problem right away which was a chemical smell, talk to me and gave me options
I decided to have the work done thanks guys I really appreciate your help! Great Job Jovonny!!

Carlos was great! He was professional and polite and got right to work. He serviced our heater within 40 minutes and informed us of the issue that is still under warranty! He ordered the part that was needed and fixed our heater temporarily as we wait for the ordered item. Thank you Carlos!

Brittany was great—she was efficient and she explained what she was checking for and why. She made suggested system modifications, explained their purpose, and explained that they would be helpful but were not necessary. I am happy with the service.

12 days without getting a part was very disappointing. The company needs to invest and keep parts on hand for tech repair accessibility like its competitors do. An 85 year old without heat for that long was very disappointing. Jovanny the tech was committed and came out to install after hours, not his fault his employer doesn't have parts available to service heaters. Research wisely before chosing them. Luckily repairs were under warranty and no charge but I would they wouldn't of charged for the long delay.

This is my rental property. I felt we were in good hands when Brittany explained the details of correcting the issue. She was patient, polite, professional and completed the job in a respectful amount of time. I am happy but more important my tenant is happy. Once again Balanced Comfort has come thru for us. Thank you Brittany.

Jose arrived on time and was very polite as he said what he was going to do. After being up on the roof in the bitter cold for an hour or so he returned with pictures and an explanation of what was needed to be done. After getting the parts he returned to the roof to clean and fix the unit. He was wonderful and I look forward to seeing him again!

Demetrius did an excellent job. He is very tenacious and he worked quite vigorously to help us. He cleared our line and we are very appreciative. We will definitely call you company again because Demetrius is an exceptional person.

Estevan Rodriquez from Balanced Comfort came to our site for service on a water heater . I’m taking the time to write this review because he did such an amazing job with our water heater. He explained how certain components work and what is most likely the problem. He ultimately got our water heater to work and we are super delighted with the service he provided. We appreciate his professionalism and the promptness in which he arrived. We are glad to support superior service like this. Thank you Estevan and Balanced Comfort!

The technician from Balanced Comfort was Humberto Martinez. He was very friendly and helpful. He explained precisely what the problem was with the heating system and informed me how to solve the issues with that system. He showed me on his laptop the relevant parts needed for this work and their individual prices. I was very happy with his work.
He came in today and completed the work. The heating system is now working.

Called Balance comfort to unclog 2 sinks. Based on the ratings I was expecting a good experience. Technician showed up. Mentioned he couldn't do anything about it. Charged a $75 show up fee and sent an estimate of $14K to replace all piping in the house, along with upgrading the entire shower system($5k). I ended up going with a smaller company that charged $200 and my issue is resolved.

Adam did a great job explaining his findings and what was necessary versus simply an additional recommendation. I appreciated his honesty and ended up going with one of the recommended services. I would highly recommend Adam as anybody's next service technician.

Promptly responsive and friendly! I recommend this company based on my experience with them for a diagnostic service call.

Roo's said I needed to replace my Evaporator Coil for $6,200. I got a second opinion from another company and they said my Evaporator Coil was fine, replaced a contactor in my Condenser for $200 which fixed the issue.