HVAC reviews in Hayward, California

Hope you got time to wait

Long story short. I called these folks since my HVAC went out. On 11/18 their tech J came out and did some tests with his meter and disconnected some wires. He determined that both the fuses had blown and replaced them. The system started up but J said it should not be working since it was missing a vacuum hose to the induction motor. I told J that they had replaced the motor a few years ago. He checked and said there was no record of it. He also said that it was very dangerous to be missing that hose because it could lead to carbon monoxide poisoning. He tested and it was negative. He checked inside the home and it was negative. I also pulled the paperwork from 2017 to show J that they had indeed replaced the induction motor. J took a photo of the paperwork and left. Ten minutes later J called me back and told me that the replacement motor did not need the hose and there was no concerns about carbon monoxide poisoning. On 11/25 the HVAC stopped working again. I called Climate Control again and they sent J out again. This time he said there was a short in the system and that it could take anywhere from 1 to 4 hours to find it at $150/hr. In addition J said in his experience usually in the control board will also need to be replaced. That would be an additional $600 plus labor. I told J I would have to think about it and could someone contact me regarding just replacing the whole unit. He told me sales would be in touch. In the meantime I contacted B. A. Morrison and they sent a tech on 11/28. I told him what J had told me and he had the system up and running in FIVE minutes. There was a bad float switch which some how been disconnected and was causing the short.

12/15/22 Ok. I wanted to update this review for the sole purpose of saying that in terms of customer service the company went above and beyond. The posting by the owner (?) about refunding my fee was more than I had expected or required. The check arrived in about week and I am very impressed with their commitment to customer satisfaction. It is very rare these days. I would actually use them again, however,
I probably would ask for a different tech.
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Hugo was awesome! Friendly, respectful, and happy to educate us on what was going wrong with our system, why it was happening, and how to keep it from happening again. This is the quality of service I wish more businesses would aspire to.

Excellent service tech. Was late because of difficult previous job but Hugo spent time explaining the heating system, how he was performing the diagnosis, and double-checked to make sure he had correctly diagnosed the error.

Very pleased with the work! It’s not easy dealing with a hundred year old house. And, unfortunately, the company’s box truck was stolen on the second day of work. That was a complication. Ultimately, the job was completed and the work was done very well.

My AC system wasn’t working. Called and got 2 technicians to my house in just a couple of hours. Bruce and Nick were excellent. Super courteous, very knowledgeable, thorough and took time to explain everything. The primary solution turned out to be a failed capacitor which was placed at a very reasonable price and they gave me some excellent advice about performance improvements as my return is a little undersized. BACC are now I’m my contacts list as my preferred supplier.

Highly recommended

Great service! Very fast and professional. Then when I asked about payment, they declined and said no charge because they had installed the unit less than a year ago (so they said they were responsible for it working). Will definitely continue to work with them!

We needed repairs on our AC, and technician came out on the first business day, checked and repaired the issue, explained the remedy, and noted what to look for if there are future issues. He was also very respectful of the space, family, and dog.

Experienced, knowledgeable and gracious professionals. Brenda, Office Admin; Bill, Sales Engineer; and each one of the polite and skilled Tech/Installation team were ALL 5 Star! They have decades of experience.
They installed a 3 unit Mitsubishi mini split system in my 1500 sq.ft. Hayward townhome. It changed my life!
Don't start your project until you talk to Bill first. You'll be happy you did.

Easy to contact, had appointments available right away. Tech showed up on time, was helpful, very skilled, and honest. Didn't tell me I needed to replace an expensive inducer motor yet even though it's making some noise.

Hugo was just the best service person! He thoroughly checked out and serviced all components of my heating and A/C system. He was knowledgeable about doing fine-tuned adjustments.

They answer the phone and are polite and responsive! No robots! I thought my heater was broken but it turned out to be me not using the thermostat properly! Ryan came out and showed me how to use the complicated thermostat … he’s polite, pleasant and knowledgeable. This is a great company!

A small business team that works hard and cares about the service they provide! Wonderful customer service team, responsive, helpful, professional, the system works as promised. Highly recommend as good service is hard to find! Thx Bay Area Climate Control-we love our new HVAC and Heating system!

Bay Area Climate Control is my go-to when ever I need any HVAC servicing for either my home or business. Ryan is very knowledgeable and their service fees are always fair and reasonable. Highly recommend!

Great tech. New water heater tank. Two issues. Pressure relief on new system on top instead of on side and did not bring enough pipe to attach. Will need return visit to fix. Also the pan was not big enough to allow the faceplate to be attached.

Just had an incredible experience with Bay Area Climate Control's AC service. Not only did they fix the issue with my A/C unit efficiently, they also took the time to educate me on proper maintenance. Their proactive approach sets them apart. Highly recommended for anyone in need of quality service! 👏 #CustomerService #HomeMaintenance

I thought it would be a 5 rating, but later that night I couldn't get the furnace to turn on, using what I had learned from his verbal lesson and by reading the booklet he left. I need to call him back today for more help.

Update: They returned that day to fix the error, but again the following day I had to call to get the furnace to turn on. Again they returned the same day and corrected the subsequent problem and it has been smooth sailing ever since. The were at all times friendly and cooperative. Mistakes can happen, and I was very impressed with their responses to my calls.

Thank you for sending two great guys! Thank you again for sending Hugo to Repair, our heater, air conditioner. He was very professional, kind and knowledgeable. I highly recommend Bay Area climate control, Excellent customer service.. and especially Hugo. Thank you again, Hugo.!

Great service. Had an equipment issue. Hugo (who came out initially) talked with owner Ryan and decided to replace the part rather than repair. They responded right away and solve our problem! Hugo just left after several hours of work. The house is nice and cool once again.

I would recommend this company to anybody that is installing air-conditioning. We have an old home and it was a difficult installation for a new split unit AC system. Ryan and his staff are super responsive and have attended to every detail to make sure that our system works great.

Bill, Antonio, Keith and Brenda were all very helpful with planning for and installing our new heat pump. They were clear about how long the project would take and answered our many questions in person, via text and over the phone. The heat pump is working REALLY well and we are very happy with how it turned out.