HVAC reviews in Richmond, California

Bay City Mechanical has always been incredibly helpful and reliable. Every time we've needed their service, they've been on time and ready to go.
Carlos, in particular, has been amazing. He's a great communicator and a true asset to the company. We've been consistently impressed with the quality of work and professionalism from the entire team. We highly recommend Bay City Mechanical for anyone needing trustworthy and dependable service.

Wanted to share my experience with Sir Carlos Lopez and the Whole Bay City Mechanical Team! I have always been pleased with the professionalism, thoroughness Carlos and the Service team provides, supplying critical system repair proposals in a timely fashion.
Carlos is always the 1st to jump in and volunteer his time, energy and funding for Engineering Lunch and learns to build our Local #39 and the AFE Emerging professional community!
Thanks for All your Help throughout the years Team BCM!

Mr. Joe Sesto
Chief Engineer, Local #39 Since 1983

They came out for routine maintenance and made the appointment easy from the first call. The technicians arrived within the stated window, reviewed the checklist with me, and then got to work efficiently. They inspected the coil, confirmed proper drainage, and verified the system was cycling as expected. I liked that they explained what they were doing in simple terms without talking down to me. The visit ended with a quick test run and a clear summary of what looked good. I also noticed the area around the unit was cleaner after they left, which says a lot. The follow-up receipt and notes were organized and helpful for keeping track of service history.

Air Conditioning Champ handled our replacement project with a level of care that felt top-tier. From the first visit, the tech explained options clearly, provided a precise estimate, and answered every question without rushing. Installation day ran on schedule, the crew coordinated like they do this every day, and they protected floors and doorways throughout. Startup testing was thorough, including thermostat setup, airflow checks, and a long enough run time to confirm stability. The cleanup was spotless, and the final walk-through covered operation, maintenance, and what to expect in different seasons. The whole process felt dependable and well planned, and the comfort improvement was noticeable immediately.

the crew came to check a heating issue and they was on time and ready. they look at the furnace and say what could be wrong, then they test it and explain it again so i understand. the estimate was given first and it was fair, and they did the work careful and quick. they run the system and watch it cycle, and it keep steady after. they clean up and take the old part with them. i ask a couple question later and they answer fast, which was nice. overall it was handled good and i felt comfortable with the work and the notes they left.

I called for service and it went well, they showed up and get started without confusion. the tech check the unit and say the problem was small but important, then he replace it and test it twice. i was told the price before, and it stay the same after, which i liked. they checked ductwork and make sure air move right, and they explain what to watch for next week. cleanup was done good and they put everything back. i had to ask for the paperwork again because i misplace it, and they send it quick so it was fine. overall the visit felt steady and handled right.

This crew delivered a very strong experience on a same-week appointment when our system started acting up. Scheduling was smooth, the technician arrived prepared, and the diagnosis felt careful rather than rushed. He explained the root cause, offered an estimate with clear options, and then completed the repair efficiently. Post-repair testing was thorough, including verifying consistent airflow and confirming stable cycling over multiple runs. The cleanup was detailed, and the unit area looked better than before the visit. I also appreciated the follow-up support: they checked in, answered my questions promptly, and provided simple maintenance guidance that fit our routine. The whole process felt dependable, well organized, and clearly customer-focused.

They didn’t just find one problem and quit, they troubleshooted the whole HVAC system and found all the problems that we were having.

The lady on the phone and her staff are always so helpful and friendly. They only perform needed services and don’t try to upsell. My furnace is ready for winter!

I love how they called me to schedule my furnace Installation. One less thing I have to worry about. Honest and great service you can trust.

Larry was knowledgeable, explained what the problems and solutions were for our AC, and didn’t try to get us to buy or upgrade anything that wasn’t needed. He was also very respectful and friendly.

Our furnace went out on the coldest evening of this year. I called them at 7 am and by 11 am the technician diagnosed the problem, got the part and our heat was on again.

We had issues with our heater, this is the 3 company that came out, they took the time to figure out the issue and actually fix it. Hopefully, it’s for good. We appreciate having a heater.

I called in the morning for our downstairs AC unit blowing lukewarm air and they sent someone in the afternoon and fixed it. Very fast, very courteous technician, I am sure they will provide great customer service in the future, too!

When my old furnace unit quit Todd took over and had me a furnace installation here in less than 2 hours and did the job himself. I am old and the hat was about to get me. Todd was wonderful thanks again, Todd.

They not only fixed the immediate problem to my furnace, but they also checked out the entire HVAC system, making adjustments as necessary for the system to function at its best.

Provided outstanding customer service. Showed up at the scheduled time, explained in detail the work that was needed, and charged a fair price for the furnace replacement. Highly recommended!

Who knows nothing about heating and cooling was so impressed about how knowledgeable the young HVAC tech who came to my house today is. He was so through about would solve the problem of lack of warmth in my home. He is coming back tomorrow to complete his work

Tyler and Mikey came out yesterday, 1/2, and installed our new furnace. They did an awesome job and were great guys. We so appreciate the job they did!

Our AC has never worked well and we have always had issues with it not being able to keep up with how hot it gets outside in the summer. We have had 3 other companies come to look at it and no one has ever been able to fix it. Tanner found the problem quickly and fixed it with no problem.

Larry the HVAC tech explained what the problems and solutions were, and didn’t try to get us to buy or upgrade anything that wasn’t needed. He was also very respectful and friendly. If we need service for our HVAC in the future we’ll definitely be calling them again and recommending them as well!