HVAC reviews in Santa Rosa, California

We needed to replace our water heater and furnace so we scheduled a few quotes and were not sure what to expect. Our first (and only) quote was from Josh at Elevated Comfort. First impressions are lasting impressions and Josh hit it out of the park. He spent time asking what we were looking for and after he did an inspection or our current furnace, air ducts, and water heater, he gave us several options to choose from. He took the time to answer all our questions. After spending an hour with Josh and asking all our questions, we decided to go with Elevated Comfort and skip the other quotes as we felt comfortable with what we were given. We were also leaving that day for a two week vacation and were thrilled to get an install appointment for while we were gone. This was advantageous because we have large dogs that would have had to be boarded anyway so it was a win/win.

We were updated throughout the process. As can be expected in a 50+ year old home, there were a couple hiccups. Asbestos was found, but Josh was able to coordinate the abatement and the project was kept on track. Josh also put us in touch with an electrician for electrical work which we had been concerned with as well. The process was smooth as can be.

When we arrived home, we inspected the new units. The quality of work was outstanding. The little details that the crew did were appreciated. Everything was clean and our new heat pump, air handler and water heater are operating flawlessly. We are so looking forward to lower energy bills as the furnace was 50 years old, the water heater 30 and our ductwork was trash.

We cannot recommend Elevated Comfort more. On time, professional, and available. All things that stand out to us. We look forward to having Elevated Comfort install a water filtration system in the future and continuing to have them perform inspections and PMs in the future.

Very pleased with the assessment, options, competitive pricing, competent instillation, and extra steps taken by PJ, Mario, and Alex. We are observing immediate improvement with high efficiency furnace, and look forward to reduced decibel A/C this summer.

The experience with Elevated Comfort was great, from my initial contact to the great service we received from the technician, Scott. Scott was very personable, professional, and explained things very well. Overall, a great experience, and I so appreciated the quick and efficient response. I have called on Elevated Comfort several times, and the service from start to finish has always been stellar.

The technician that came to my house was very knowledgeable and educated me on what I have and what I might need and then very near future. He went above and beyond what I expected. I have already referred several people. Thank you !

Zach was extremely helpful, giving me lots of information on my wall heater regarding servicing, monitoring, etc. He's a great guy.

So we entered to win a free air conditioner contest and of course you know the company is going to offer you a free service for the opportunity to sell you something, it how it always goes right?! I was full on expecting the whole pitch, from begining to end and when I opened my front door and the gentleman introduced himself this is not what I got. While I showed him where everything was at and we chitchated about my system and laughed at the age of things, pushing 50 yrs haha, he was kind and thoughtful. He was clear and concise in explaining how my current system works is and what things can go bad over time. He cleaned and inspected and never once tried to use any type of scare tactic pitch. Never said anything was detrimental and we really need to address now. He shared my excitement at the possibility of winning and shared one of his clients won a furnace years ago. And on he went, doing what he could and tried to crawl where he couldnt and left as pleasant as he arrived. So I guess what Im getting at is, if you need a company that really means it when they say complimentary clean and inspection, Elevated Comfort is it! Couldnt have asked for a better experience for just entering a contest. Kudos to you for a great business and employing smart, and caring employees! A+ in my book!!

We had a great experience with Elevated today. August was a great service technician, friendly, very knowledgeable and professional!!

JP Warlitner was incredibly professional and easy to work with. He made the process smooth and explained everything well.

What a professional family owned business. My furnace died and put lots of smoke into my house. After the fire trucks left I interviewed a few companies but went with Elevated Comfort. I'm glad I did because they explained everything in detail with respect and politeness. There was no pressure or intimidation. Brandon was the first to come and he disassembled my old unit and showed me everything that had gone wrong. The fee was $89, which later credited to my invoice. Brandon was such a nice man. He asked if I wanted a quote on a new unit since my motor had blown and the tubes had cracks in them. JP came next, and he was fair and worked with me to get the best price on a new unit. JP. like Brandon has a supper personality. The installation happened 4 days later and techs Austin and Alejandro got my new furnace installed in no time at all. Both men were very kind and respectful and they cleaned up everything after the installation. You really don't see this high level of professionalism often. I highly recommend Elevated Comfort!

August was great. Friendly, thorough, and well-spoken. I know a little, not a lot, about these systems, and he made everything very easy to understand.

The technician name Brian give me the best service to clean up my heater for over 30 years . I will recommend this company to do any services about heating and air conditioning for my house

Zach was great. He trouble shot our AC system and was able to find the issues and repair them quickly. He also explained what he was doing and what he thought caused it as well as things to look out for in the future. Definitely will call Elevated Comfort again in the future and request Zach is possible.

The Tech was very informative on the process and finished in a timely manner. Very clean and friendly! Brandon thank you for the great work and future service! Would definitely recommend!!

Would love to leave a zero star review. These guys are either incompetent or sales-driven hucksters.

Our 2 HVAC units weren’t working well in 106 degree heat and we waited 2 days for the appt.

Our technician arrived 90+ minutes after the “he is on the way” message was received on a Friday night. We had to pay $398 for the after hours appt. He diagnosed one system as a busted compressor and needed replacement. The second unit was struggling to keep up but no repairs were suggested. He said he couldn’t add any refrigerant or replace parts - just that it was too old and needed replacement. He said he would have someone call us to schedule a quote for new systems.

We struggled thru 109-degree days until Monday AM when another repair guy arrived. We found the second unit had been disconnected by the Friday night tech so that the AC unit could never have run. We put the fuse panel back in and immediate cold air. We found that the panel to the control unit hadn’t been replaced either. And the message to the quote team for a new unit wasn’t being handled.

Overall incompetence and it seems like they just want you to buy something.

Great experience! Brandon the technician came out to provide a tune up for our furnace. He not only cleaned it up but also took time to explain what was going on and showed me what he noticed which I really appreciated! This was my first time using Elevated Comfort and it won't be the last.

Zach came for our annual tuneup to our heat pump system with a central air handler. He’s great to work with, but I was most impressed by the way he listened and followed through to problem solve a fairly complicated reprogramming of the system.

Elevated Comfort installed my 3 zone minisplit system, the company was very responsive, professional, and knowledgable. The installation is perfect and they did a wonderful job cleaning up afterward.

Brandon did a very good job. He accomplished the necessary repair quickly. Brandon then made sure our heater was working, and heat was coming through the vents before he left. Brandon was very kind and communicated effectively.

Excellent install, hardworking crew. They replaced our 20+ year old gas furnace/air conditioner with a modern heat pump. Minimal disruption and excellent workmanship. Thanks Aidan & Kevin.

Ryan took over an hour and a half to carefully go over everything and answer all our questions. I don't have the money to do the job right now but when I do, I will go with EC because of how professional and knowledgeable Ryan was.

I had a problem with my furnace. Since it is an old unit, I reached out Elevated Comfort. JP Warlitner came in and had a thorough evaluation and got me a quote which was very reasonable. His response time was really good and I thought he really tried to care for customers. Thank you, JP!!