HVAC reviews in Santa Rosa, California

Very professional. They were there on time and ready to get the job done. Cleaned up nice. System seems to work very well. If warranty work is needed and handle with same respect I’ll be one happy old man.

Thank you

I would definitely say the service was above and beyond 5 from the minute I called. I had called another company and they said I needed a new part and it would be $468 they had to order it. Never heard back after a week. So, called Stout the woman on the phone was great she said she could get me in on the 14th, I said I have been without heat so far this year and my house is freezing and I am almost 80. She said she would squeeze me in on Monday. Well, got a call back and said she would get someone here on Friday. He just left. Didn't need to replace a part and my house is now nice and warm. A very very happy customer. Thank you!

When we moved to Sebastopol 25 years ago, there was a period of about 7 years when we tried maybe a half dozen heating companies to service our furnace. We had a lot of trouble getting appointments, had some companies cancel or not show up, and we weren't happy with the service until we called Stout's. They've installed and serviced our furnaces since then. Very knowledgeable and professional, they always present as amiable, friendly folks who you don't worry about having in your house. They're usually pretty busy but in an emergency, for an old customer, they go out of their way to schedule timely appointments. We highly recommend Stout's Heating and AC.
Ira & Yasuko Bloom

Prompt, knowledgeable, efficient (pun intended), did not try to up-sell. Would recommend!

Stouts came when they said. They did an excellent job price was excellent and they system work most excellent. And I cant say enough about the girls in the office such understanding and wonderful to talk to, I had one issue Dave came out went under the house and fixed it just cant say enough good stuff about Stouts. Would recomend them to the King sincerely.
Yours John and Patty Hackman

they showed right up on the time that they set up with us. Extremely nice very professional laid down Plastic across the rug in our bedroom, so not too dirty it FROM being under the house. Wasted no time to put AC in our house. very satisfied with the work.

I have nothing but praise for the expert and pleasant service provided by David for Stout's Heating. He solved the problem with clear explanation of the problem.

Fixed our heater when other servicemen just said it had to be replaced. Know what they are doing, and provided an honest service.

Right out of the gate Stout’s was great. Jennifer was helpful and accommodating with calling and scheduling with me and DJ and Joe were amazing! They showed up on time and installed and then brainstormed how they could place my new heater in a better place than it had been-no easy task. They were friendly and helpful and tidy. Thanks Stout’s!

They cleaned my unit and tested the cooling and told me it was good to go. No made up repairs or extra fees. The maintenance fee is all i paid. As a single woman, I’m always concerned about being taken advantage of by service companies. I’m truly grateful I was referred to Stouts!

We decided to switch from gas furnace and water heater to electric heat pump heating (and cooling), and initially received quotes for a central ducted heat pump to replace our gas furnace. We also reached out to Stout's to learn about options with ductless systems, but we've only had ducted systems before now. We were certain that we wanted a heat pump (after living with one for 17 years before moving back to California), but we were surprised with the many benefits of a ductless system.

We alreay knew that we would need to upgrade/repair our duct system if we went with a ducted heat pump, and that was going to add to the overall cost of the system. That is probably the fact that tipped us over into the ductless camp, but we also were very interested in the efficiency of the ductless system, the ability to set different rooms to different set-points, and the fact that not having ducts means not having out-of-sight places where dust would build up. Plus, the ductless option gave us a furnace-sized space for extra storage in the garage!

Stout's team did a great job installing a Rheem heat pump water heater and Daikin "multi-split" ductless system (one outdoor unit, and 5 indoor units, covering all of our 3-bedroom home's needs). The equipment is running very well, providing plenty of hot water and cool air. We're confident that the house will be comfortable throughout the winter as well, as the system was well-sized to our needs.

I'm very happy that I gave Stout's the chance to teach me about ductless mini-split systems, and their crew of technicians were excellent to work with. I would absolutely make the same choices if I had to do this all over again!

I can’t say enough positive things about our experience with Stout Heating and Air. Tim and the crew were incredibly knowledgeable, responsive, friendly and cost effective. We had a furnace replaced and moved which was a big job and they got it done in one day. They offered to come modify a small issue free of charge. Overall best experience with the company we could hope for. 100% recommend!!

Stout's Heating & AC did a superb job on our furnace replacement. All members of the team were exceedingly professional and courteous. They conducted high quality work at a very reasonable price. Other vendors offered to charge over three times what we were quoted by Stout's. I highly recommend them for any heating/AC work!

Updated

Well the house was replaced and of course the A/C unit was replaced. Dennis was here the following day. Thursday and had everything set for Monday. Replaced the A/C unit made sure the heating and A/C units worked correctly all at a reasonable price. The only difference we had was we got to work with Jennifer at the office this time. Absolutely love Stout's Heating and A/C.
Great customer service all around.

My A/C quit I called the company that installed it in 1999. I was told that the last time they came out on a service call in 2017 that the tech. noted the unit was old and parts were hard to to get. they did not want to make appointment unless i was ready to replace the unit. I called Stouts Heating and Air Conditioning , which is 1 hour away, Not only did they make the appointment pretty quickly, Dennis found the problem and hard it fixed with in 5 minutes of arriving. When its time to replace this A/C Stouts will be doing it and any other repairs they can do. Big Thank you to Darlene in the Office for her excellent customer service and Dennis for his honesty on fixing a simple thing instead of wanting to replace a functioning unit.

DJ the tec was awesome. He tested the system and gave me a better understanding how the air handeler and punp comunicate.
All said, priblem resolved. Systrm works great.

I already had bids from two other companies when a friend recommended Stout's, saying they were very pleased with the services they received. I appreciated the no-pressure presentation when Steve Stout came to visit. Their bid was the best of three. Stout's installed a heat pump and two mini-splits in my home, and a solar attic fan. The three installers were friendly, respectful and professional. I was very satisfied with my choice.

The best Santa Rosa Hvac company. They repaired my ac. The ac repair was affordable. Call them if you want it done fast and efficient. Their ac installation in Santa Rosa is top notch. They beat the other quote I have by over $1000. They even took a look at my heater and did heater maintenance by replacing all my filters!

Dennis and his team were top-notch. Not only are we now blessed with a fabulous heating system, but they were meticulous in assembling the system. They went above and beyond to fill my multiple requests.
~Hilary and Dr. Peter Madill

Our 20+ yo furnace gave out on a Wednesday afternoon. I called at 4pm and they were at our house at 8 am the next day. Our furnace, including ducting revisions and new thermostats were in within a week. Everyone is so courteous and thoughtful, right down to the shoe booties and tarps. They cleaned all of the vents, changed the filters and cleaned up to perfection. Invited them back in the spring to do A/C.

Stouts has always gone the extra mile for us. They've always been great about troubleshooting and resolving issues and also clearly explaining things. Excellent customer service. We have used them for all of our HVAC needs. Thanks!

Exceptional Service from Start to Finish!
I recently had my furnace and AC unit replaced by Scout Heating and Air Conditioning, and I couldn’t be more pleased with the experience. From the initial consultation to the final installation, the team was professional, knowledgeable, and courteous.
The installation was smooth, efficient, and completed on time. The crew respected my home, cleaned up thoroughly, and made sure everything was running perfectly before they left.
The new system is working flawlessly; my home hasn’t felt this cool in years! It’s more comfortable, and I’m already feeling the benefits and can’t wait to see the energy efficiency, with my energy bill.
If you're looking for a trustworthy HVAC company that delivers quality work and excellent customer service, I highly recommend Scout Heating and Air Conditioning. They truly went above and beyond!