HVAC reviews in Valencia, California

Robert Alfonso was our technician he was excellent in his workmanship and precision he was knowledgeable and intelligent. Robert took his time to fine details and tested his final completion of work to make sure the system was 100% operational. I highly recommend Robert Alfonso and ask for him as your technician.

Southland Heating and Air were out to fix my HVAC within 24hrs. Robert was excellent. On time, gave a great explanation of issues and repairs, cleaned everything up when he was done. Would recommend to anyone needing work done

I required an urgent quote to have my HVAC system evaluated due to obvious water damage to my interior walls below the unit Southland sent out Michael much sooner than anticipated. Michael was extremely professional and thorough. I anticipate the repair will be completed with the same thoroughness.

Our Southland repair technician was very professional and his technical expertise was impressive. He not only repaired the problem we were experiencing but he went the extra step to trace down the root cause of the problem and determine what needed to be done to keep the problem from recurring in the future.

This was the most pleasant and rewarding experience I have had in years with a Home Repair representative. . He was prompt, clear about the issue, a consummate professional and he resolved my problem expiditiously. I will use this company in the future for any and all of my HVAC needs. Thanks!

Polite, thorough and friendly service was much appreciated.

Thanks, Southland Heating and Air.
You all have a great representative and team member in Laura.
She really knows her stuff, and is pleasantly honest. This really sheds insight toward what your company work ethic it is all about.
Kudos!
Just adding this reflection as a potential customer... feeling my way through making an educated decision. Which was really enhanced today.
Thank you.
Sincerely,
Carlos Silva

Many thanks to the Southland Heating and Air Conditioning team. The kind woman on the phone did her best to find a time slot right away for repair, which I’m grateful for especially in this heat. Erick was kind and professional as well, he accessed the issue at hand and repaired it right away. Thank you!

I've been using Southland for about 6 years or so. They are responsive. Most importantly, the technicians know what they are doing. Haven't had a bad one yet. They explain what's going on very well. They are not cheap, but I haven't found anyone better.

Robert from Southland Heating and Air Conditioning was amazing. He was super knowledgeable and spent a good amount of time with me in analyzing the whole house and current system, properly diagnosing the problem. Not like the other AC technicians/sales guys out there (and I saw a lot!). Very happy with his and his company's work.

Robert was great. Did some quick troubleshooting and cleared the error on all my Fujitsu units. The problem was solved same day that I called for service. Reliable service that I can always trust.

Southland are a very professional and trustworthy company. I recommend the engineer mr Hernandez who came to our house. Was quick, efficient and careful and polite. We will request him for our next visit.

Robert was great! On time and jumped right in to repair some wires on our condenser. He explained everything and did his best to get things done quickly. The price was very reasonable.

This company is incredible! Very communicative and their technician Erik that helped us was very knowledgeable and so friendly. He gave us new homeowners lots of advice and put us at ease about our HVAC problems. Highly recommend!

Our Technician, Robert Alfonso, did an amazing job making sure our unit was good to go for the summer. He was very nice, explained everything in easy to understand terms, courteous, and professional. He took the time to explain what he checked, and made sure we knew our options if anything were to happen. He was also dog-friendly, which is a huge plus. I would recommend Southland Heating & Air Conditioning, and especially Robert, if you have any worries about your unit.

Always a pleasure to have Albert out to the house for our bi-annual maintenance. It feels so good knowing that our HVAC system is being professionally maintained. And so reassuring to know that our filters are sparkly clean and ready for another 6 months worth of use! We are so grateful to have met Dave at Southland, and will continue to recommend him to everyone we know. He is trustworthy, dependable, conscientious, and so are his team members. 100% satisfied!

We used Southland for an installation of a new HVAC system in 2018. Since then, we've had a bad experience with their maintenance plan. They are very disorganized and do not follow up or proactively reach out to schedule maintenance appointments.

Recently, we had 2 maintenance appointments cancel with less than 24 hours notice and that pushed back our maintenance by at least 1 month. Because it was not serviced, we had to call another company to come do an emergency service call because the unit was so dirty it would not come back on. (Even their "emergency" service was only available 1 week out)

When I call Southland and told them because of the cancellations and subsequent damage to the unit, we incurred a cost of $600, they would not give any discount if we renewed our service plan. In fact, the person on the phone was quite rude and just kept repeating the price of their plan while barely acknowledging they had cancelled 2 regular maintenance appointments previously, which caused this problem. I understand companies are swamped when there is a heat wave. That is understandable. What is not acceptable is having regular maintenance appts cancelled twice with barely any notice and then talked to on the phone rudely when I expressed my frustration. We were not asking for anything beyond what is normal and although they say they care publicly, my experience has shown otherwise.

Now we are going to go with another company for service because they are not reliable. Pretty short-sighted on their part. Other companies I have checked with in LA have much more availability than Southland.

**UPDATE** They serviced my heat this morning yay! The tech named Michael was very nice and did a good job. I adjusted the star rating for this review.

This review is for the maintenance only. I've been trying to get them to do routine maintenance on my heater, but they always cancel. They just cancelled the night before on me again. I've been very polite about it, but I'm worried about my warranty being voided for not doing the agreed upon maintenance. It's spring and they still aren't here. They currently have another appointment (this will be the fourth) scheduled with me In a few days. Hopefully they show up.

I can’t say enough great things about Southland! Their scheduler was extremely flexible and from the moment Matt showed up, the level of professionalism was exactly what anyone would hope for when dealing with a company of this nature. He was incredibly knowledgeable and explained things in a way that made them easy to understand. Best of all, he gave me multiple options and wasn’t pushy which was a huge relief! He and his team went above and beyond all my expectations and had my brand new system installed in less than a day! I would highly recommend Southland to anyone for anything. Thanks again!!

Was looking for a local company that had their own employees and came across Southland. Scheduling the appointment was easy and convenient for me.

Robert was pleasant and professional; he explained what he needed to do and got to it. I appreciate this as I am running my own business and time is money. Robert didn’t skimp on the service though, he checked my main compressor and then the inside units. Best part is he sat down with me and explained what his findings where. He also provided some types on prolonging my unit.

Glad I made the choice to go with Southland

Thanks for the service

Greg Mackney

Great Customer Service! Robert was very courteous, efficient and knowledgeable. Additionally, he was very patient with answering my questions. He was respectful of my property, it rained, needless to say it was wet outside. He made sure to take time to wipe his feet before entering our home without me asking him to do so.

Excellent representation of the company Southland Heating and Air Conditioning.