Appliance Repair reviews in Aurora, Colorado

I couldn't be more pleased with Bill, he took the time and explained everything and was very prompt. I will always use their services should I need them. It's a pleasure to have someone you can depend on, very rare these days

Had a problem with our refrigerator. I'm kind of a DIY person, but this had me stumped. I finally decided to call an expert for repair. Bill took my call and called me the next day after he researched my problem. He gave me the part number and told me how to locate and replace the broken one. When was the last time any repairman did that for you at no cost? Will call him again if I ever need repairs!

Almost 3 year- old Kenmore refrigerator died on Sunday morning (warranty recently expired). Sears couldn't come look at it until December 20th. Who goes 12 days without a fridge?! Found Bill's add on the web and called him at 7 am Monday morning. He was here at 9 am! Took off his outside shoes, put on his inside shoes, and diagnosed the problem. Replaced the fuse, gave me a 60 day warranty, honored his coupon, and charged me $75.00 for the whole thing. Sears wanted $75.00 just for the service charge (what service?!). I will definitely recommend Bill to others and call him in the event I have any more appliance issues. Thanks Bill!!

We've used Appliance Service Pro for multiple repairs in our home. The service is outstanding in terms of scheduling, follow through, and getting the job done. In this day and age of so many contractors and repair people lacking customer service skills, it's refreshing to find a company with great all around service. We would recommend ASP to anyone.

Bill was kind, communicative, thorough, and helpful in explaining our options for repair. Working with him was a breath of fresh air and our dryer was back to working in 30 minutes.

Called him up 2 days ago to fix my Whirlpool stove. He called me back the next day and came home and fixed the problem. His service call was ~$25 less than other guys and he seems very honest about how much the part is and about his service fees. He was available the very next day I called him, which was not the case with the other guys. Everything was very straight forward and now that my oven is fixed & I am one satisfied customer. Definitely will use him again. He also guarantees 1 year parts & labor (according to his receipt).

Bill came to my house the same day and fixed my dishwasher. Hands down awesome service. Bill knew exactly what was wrong with my dishwasher and fixed the issue promptly. I was so impressed with his professionalism, service, and knowledge of problem with the dishwasher. I would definitely recommend this company. If you need service this is who to call!

Bill is a true professional. Fair, honest and efficient. I would not hesitate to use Appliance Repair Pros in the future. If you have any qualms rest assured you are in good hands with Bills professionalism. Thanks so much you’re a lifesaver!!!

Bill is a world class guy. He came to diagnose and repair my washer. Turns out the issue was the motor and it wasn't worth repairing. But, he was able to even help me out with the information where I could get a quality pre-owned machine. I can't recommend him enough. So helpful and professional.

We have had Bill do work for us in our home and in our rental properties for about 3 years. So far he has worked on washer/dryers and refrigerator/freezers - he responds quickly, is extremely efficient and very polite. He can diagnosis a problem almost immediately. We feel very lucky that we found him! Thank you Bill!

I called and left a message regarding freezer not working to fullest potential. Bill Klaas called back within 2 minutes. I gave him some details about the freezer and asked if it would be worth it to have him come out or to purchase a new appliance. He had me take pictures and send them to him, as well as gave me additional tips of what to look for. I called him back with some information. From the pictures and information I gave him (age of appliance, what I found regarding fan working and coils, etc. from looking in back of refrigerator) he told me what the issue likely was, with the information he received and without actually coming to take a look. I asked him what he would do if it were him (would he get is repaired or purchase a new appliance). He said he recognized some households were on a financial/budget cycle, and if it were possible within my budget cycle, then it may be better in the long run to get a new appliance. Bill didn't have to take time out on his Sunday to assess a freezer from a potential customer, not receiving a dime. His professionalism, kindness, and ethics were, at the very least, refreshing. He clearly places high importance on self integrity. I'll end up purchasing a new appliance, but know one thing for sure....if it needs repairs or service in its lifetime, I'm calling Appliance Service Pro, Thanks, Bill.

Bill was so communicative and easy to get a hold of. He was polite and on time. I am so pleased with his service! I highly recommend Bill and will definitely be calling him again if I ever need service.

Bill is fantastic, he did a quick consult on the phone and quoted me what the likely repair and cost was, which it was. He knows his stuff, super friendly and professional and even my German Shephard who is always on the defensive with new people in the house lived him. I'd trust him with any repair and is my go to for any appliance repair.

Bill is fantastic! He gives lots of great advice. He's prompt, professional, and does a careful and thorough job. He's my go-to!

WOW! If you need service this is the company you should call! Our Samsung dryer started having issues with heat and we called Appliance Service Pro. Bill was super responsive and gave my wife valuable information over the phone of potential causes, estimated price and scheduling. Bill was able to come out between the usual 2 hour window most companies give and called me a couple hours early to let me know he would be able to come out early if I was home. He explained everything that he was doing professionally and clearly and even replaced a couple wheels that were worn out at no additional cost. Finding great people who do great work can sometimes be a hassle, but if I ever have any issues with any appliances in my home I know that I will be calling Appliance Service Pro.

Bill was great. He was quick with a response and after talking with him on the phone for 2 minutes he asked me what model number my dishwasher was so that he could research prior to arrival. When he arrived he had my dishwasher fixed in 10 minutes.

The fee for the service charge was $75 but the total was only $130 as he brought the part with him that was fried. He also explained the problem to me and what he did to fix it along with the other items that he checked to get down to the root of the problem.

I will certainly use Bill again.

I HIGHLY recommend Bill of Appliance Service Pro!!
He was Prompt, Very Knowledgeable, Professional and Very Likeable/Personable. He was willing to stop by the same day that I called him, regarding my refrigerator problem...even though it would've been after 7:00pm by the time I got home. He will explain the situation to you, in terms that you can understand, as well as, provide you with your options...if applicable. I will definitely call him again, if the need ever arises, as he is a great example that there are still good honest people out there. Thank you Bill, for honesty & kindness....☺ Take care, Sir.

I called Bill at Appliance Service Pro last week because my 23 year old GE top load washer finally stopped working. He was very responsive and called me back and asked me tons of questions about the problem. He told me it was either a cheap and easy fix that I could do myself in ten minutes (I am not very handy), or...it was a broken timer part that is no longer available from any suppliers, meaning that my washer was a throw away! I said I would try it first, and Bill sent me a link to a couple of Youtube videos and then walked me through the short process to disassemble the knob and clip parts. As I described the condition of the parts, we determined that it was not repairable. I told Bill I wanted another top loader and he gave me some brand recommendations, based on his decades experience with servicing them. I've never had someone offer so much free advice and assistance. I will call him again the next time an appliance fails!

Bill was exceptional with assisting me over the phone. The service call was an emergency for me and it would have been easy to take advantage. Not Bill, saved the day for me and wouldn't even allow for me to send a tip. What a great Company and guy. Please support his honesty and kindness.

As a small business owner myself, I value and appreciate transparency, thorough communication, and being proactive. Bill is all of these things.

When it comes to refrigerator repair, Bill knows exactly what he's doing. I like that he talks with you not at you. He has your best interest at heart.

If you are looking for an honest appliance repair professional look no further... Bill is fantastic... I highly recommend!

Sometimes the world makes you wonder if there are honesty people still around... Bill with Appliance Service Pro restored my faith! My washer machine started to act up and with family coming into town I needed to get it looked asap. Called Bill and he came out same day, was on time, very polite and I could tell very knowledgeable about his trade. He ran diagnostics on the machine and shared he didn't see a real problem with the machine because the test cycles he was running were not really giving him any error codes. He went ahead and "reset" the machine told me to run a cycle to see if that would re-calibrate the machine. I was prepared to pay him a trip charge and here is where he did the most generous thing.... He told me no charge. He was confident the "reset" would do the trick but if it didn't to call him and then based on what repairs were needed we would discuss the cost. I definitely will be calling Bill for all my appliance repairs. You should do the same! God Bless Bill! :)