Elevator reviews across the US

I’m a new customer. The service man was on time!!!! Marc is his name. What great service. Pleasant, helpful, knowledgeable and communicated our elevator problem, fixed it and gave great future service advice.

Honestly, I am so happy with how the service went.

Thank you!
I will be recommending Celtic Elevator for sure!

The technician, Drew, arrived promptly and went right to work.
There was some difficulty as he had to work along with the phone company to assess the problem. Thanks to his perseverance and hard work, the problem was solved in a very professional manner.
Sincerely,
Fred and Barbara Walker

I had new construction build in 2017 and hired this company to installed a new wheelchair lift for my building. They had me sign several years service contract for maintenance. I lost electrical power to unit and made a service call to have them inspect a few weeks ago. Their repair guy told me I don't have any power going to the unit (which I already told them) and have an electrician come check. I paid for an electrician to fix the problem. I then get an invoice for over $400 just for them coming out to tell me what I had told them. They said that's their minimum fee for just showing up and that they normally charge more. They told me they deal with larger companies and not small ones. I tried working with them about the cost but have been ignored. I felt like I've been ripped off in more ways than one. If you're a small business owner, I don't recommend this company.

We live in an Apartment in Downtown Sacramento,they are only about year old. They have Kone elevators basically almost brand new! We have an elevator that has not even worked 50% of the time, it’s almost always out of service! When it is working my wife will not get on this elevator because she is afraid she will get stuck on it. Don’t blame her because I almost got stuck on it. I would say this company has big problems and can’t fix there own Kone elevator!

We had a wonderful experience with Carrisa from Kone. She was responsive and knowledgable. Kone services our Elevators in Truckee and they always have a tip to keep things running smooth.

We hired KONE to perform required state elevator testing at our building. Prior to their visit, our elevator door controller (logic board) was functioning normally. During their testing, I was informed that the board was defective and needed to be replaced. I found this concerning since it had worked reliably for about ten years up until the day of their visit.

I was told I’d receive a quote for repair or replacement within 72 hours. Over the next week and a half, I repeatedly followed up but received no meaningful updates. Our elevator remained out of service during this entire period, causing significant inconvenience.

When I elevated the issue to a regional representative, I did receive an apology but still no clear solution or timeline for repair. Shortly afterward, I was contacted by another company representative who said they were “parting ways” with us and would no longer provide service or assistance in sourcing a replacement part.

My experience with KONE was marked by poor communication, long delays, and a lack of accountability. I can’t say exactly what happened to the board during testing, but the sequence of events left me frustrated and without a working elevator for weeks. Based on my experience, I would advise others to proceed with caution and make sure to have clear expectations for communication and follow-up before work begins.

Great place, very friendly staff and fast lead times

Richie is the man, especially when it comes to elevators!

I can’t say enough about District Elevator's.
Our building has been having issues with the elevators for years until District Elevators started servicing our elevators. Now our elevators are never broken. They also redid our elevators and did a beautiful job. Can’t say enough about this elevator company..

Always great service. Very polite and clean and keeps the elevator running well. Highly recommend.

An HES team did a service check on our residential elevator. They were thorough and professional in all aspects of their work and answered all my questions. Highly recommended.

Knowledgeable, kind, efficient, clean up after solving the problem. Always my first call when I have any issue with my lift.

Called HES for some repair work on our older model chairlift. From the first call with Amy for scheduling and when Tom K and his partner came to the door, we had an exceptional experience. Very polite, courteous, and very friendly. Explained what was going on and what I could expect. Will definitely call them again.

H.E.S. has taken good care of us! Highly recommended.

This company did not fix the elevator and charged full fee despite repeated discussion. I would not recommend them.

Professional and prompt. Took care of an unexpected problem without any issue. Explained everything clearly.

Excellent Service. Good work. Fair price.

Patrick and his helper took time uninstalling her stair lifts and did an excellent job and he explained a lot of things to me about it and very very professional from the office all the way to the installation thank you you have a five-star for me. Thank you for nstalling it on such a short notice we really appreciate it thank you 🙌🙌🙌🙌🙌

The two technicians were very professional and courteous. They used their expertise to troubleshoot our elevator and had it up and running in an hour.

Highly recommend this business for your home elevator needs.

Called HES when my home elevator would not call to the floors. Amy connected me with the technician Bo who quickly got me up and running. He was very knowledgeable and helpful on the phone. High recommend their service!

Working with Amy in the office has been an absolute pleasure! HES is the choice for all you commercial and even residential elevator Design, install and service needs!