Plumbing reviews in Jacksonville, Florida

Wonderful service and amazing price.

Short version: My plumber, his first name is Drake, was polite and professional, fixed my issue, and presented a bill so low that I actually feel guilty. As a result, Totally Hooked will be the first, and probably only company I call from now on for any plumbing issue.

Longer version: I had a clog in the main line running from my house to the sewer. I've owned homes for 40 years and never had this issue until 11 months ago. At that time I called Roto-Rooter, and learned that "flush-able wipes" are not flush-able. The plumber ran a snake to clear the cog and gave me a $480 bill. Then 11 months later, after Roto-Rooter's 6 month guarantee expired, the clog returned. I called six different companies, all with very high Google review ratings. Due to a recent cold spell causing burst pipes, availability was limited. Five of the six companies were the big name firms in Jacksonville, the other was Totally Hooked. Before calling anyone, I did some research on clearing blocked lines and decided that this time I wanted to have the line checked by camera to insure that the problem was completely resolved.

As you might expect, none of the companies would offer a quote over the phone, which is fair since the customer's view of the problem may not be accurate, but the cost for just the initial service call varied significantly. More importantly, how quickly they could come out to check the problem ranged from the next day to a full week away, with Totally Hooked as the only exception, offering same day service. If you don't know, when the main line is clogged you are hosed. No toilets, no sinks, no showers/baths, no laundry or dish washers, so quick service is key.

When Drake from Totally Hooked arrived he quickly assessed the situation and confirmed that it looked like a blocked main line. I asked for his estimate to clear the line and check with a camera and was stunned by his response. He said it was a fixed rate of $69 to clear the main line and no additional charge for the camera inspection. None of the other companies I called offered a free camera inspection, with one company saying a camera inspection would add $425 to the cost of the repair.

My main line is relatively long at about 100 feet, and apparently it takes a quick 45 degree turn downward for about 6 feet as the line leaves the house before returning to a more horizontal angle for the remainder of the distance. This made clearing the clog more difficult, but with much care and difficulty Drake was able to clear the line.Then he performed the camera inspection checking the line all the way to the street insuring it was clear. And, here is the big part, the camera inspection showed that while the long horizontal section was clear, the short downward section had a buildup of those "flush-able" wipes that we stopped using 11 months earlier after the initial clog. So, rather than leaving after the initial clearing, as Roto-Rooter did, Drake went back, with water now flowing in the line, and cleared that buildup, and then verified it again with the camera.

It was a lot of work, it was the end of the day, he was working outside in the dark, but Drake remained polite and professional. Throughout the process he explained what he was doing and why, showed me the camera screen as he ran the line, and cleaned up completely after completing the work.

Obviously, I am very impressed with the quality of the work, professionalism, and the result, all at a cost that was ridiculously below what I was expecting.

Hopefully I won't need a lot of plumbing services in the future, but if I do I'll be calling Totally Hooked, and requesting Drake if he is available.

jared came out and we talked w seaweed w5about my problem and turned out sean was able to come out same day to install my new pressure tank on my well very courtious and i felt very informed when jared left. will definitely be back. ps first pic was from before second one is after sean got done

I didn’t even realize my property had a septic tank, and I had no idea where it was located. Drake was incredibly helpful in locating it and explaining how everything worked. It definitely needed a pump-out, and Drake partner Goose handled it quickly and professionally. They were patient with my questions, very knowledgeable, and made the whole process stress-free. I really appreciated their honesty and would highly recommend their services!

Friendly, ethical, knowledgeable, punctual, helpful.

Great trustworthy company!

Great place to do business from all aspects!

Great work, very professional, first class service.

Chris and his team are the best.
Thank you

Kind, knowledgeable, and professional! They found the problem after another company missed it. Very impressed!

Great company. Customer service was excellent. Great and timely work done at a reasonable cost. Highly recommended!!

Second visit was as great as the first. Will ONLY use Lettow for my plumbing.

The best in the business! Always super informative and helpful with any plumbing needs!!!

Great service and communication! Removed an old water heater and installed a new one. Will be my go to plumbers from here on out!

Can’t remember the owners Fathers name but he did a fantastic job. Friendly and courteous

Friendly and very accommodating always there when I needed them. Listens to your needs and will give you a fair price. They treat you like family.

Thank you Lettow Plumbing! You were so very helpful. The estimate and turn around time was excellent. I'm looking forward to using you in the near future!

These guys have been great. I’ve used them twice, and the second time was even on Black Friday and they came out very quickly.

We only use Lettow Plumbing because they are honest and reliable. An honest plumber is a lot less expensive than a cheap plumber!

I've used Lettow a few times over the years and always had a GREAT experience! They are great people, reasonably priced and do great work! Thank you all

John Sweat and his capable crew had to replace old damaged cast iron main drain and washer discharge drain with PVC they also had to repair work that was previously done wrong by other contractors. The have prove that they will be our first call for future work on our facilities. Commercial and Residential.

He was very professional, and took his time with our old faucet. We were afraid that he would not be able to get the seats out because it’s so old, but he was able to replace them! We are so very happy with the care he took and that more work was not needed. Thank you so much! Would hire again!