Plumbing reviews in Jacksonville, Florida

Austin is well versed in the process and procedure. He described his tasks and performed them thoroughly. Experienced and energetic. An excellent representative of the company.

Tyler was awesome... polite & professional. The text and email communication of my appointment was great.

Stephen just completed our septic pump he was extremely professional courteous and meticulous. Thank you rotor rooter for everything that you guys do most of all thank you for having such an amazing employee. Stephen is definitely an Asset to your business and the fiduciary responsibilities you withhold in Duval and surrounding counties. A++++ Sevice

Darrell the tech was very knowledgeable and very professional. He spent extra time to make sure everything was pumped out. Highly recommend this company

Wonderful experience. The technician that came to perform the assessment & repair, named Junior, was exceptionally professional. What began as a possible easy non complicated repair ended up being much more complicated and in depth. As more issues kept arising, & some issues not making full sense, thank goodness for Junior's experience, expertise, knowledge, & especially his willingness to continue searching related areas of the property, to finally locate the main issue that tied the others together. He was amazing. He was respectful, kind, courteous, and he took the time to explain to me what the problems & issues were, why & what repairs would be required, and while repairing & replacing the parts, he explained to me the processes, & how the system would work following the repairs.
Lastly, he took the time to repair a couple of older issues in regards to older electrical pump cords that were dry rotting & beginning to fray & relocated them in a different manner to prevent further damage. When all repairs & replacements were completed, he left the area almost spotless & tidy like it was never disturbed. Very professional in all areas & aspects.
He was here for several hours, & although his company most likely expected a relatively easy repair and allotted him a much less time frame, when he encountered the unexpected problems he stayed & worked diligently for those several hours until all was completed and working properly. He never gave up. Very impressive & a great asset to Wind River Environmental.

Scott Lashley

Antoine v. arrived on time. He was polite and respectful. He answered all my questions and took his time explaining the answers to all my questions. It was a great experience. Antoine was amazing.

Austin B. did a great job! Very happy with his service! Highly recommend!

Stephen Jackson went right to work locating our septic tank and pumped it out. He completed the job and was on his way within a few minutes. Thank you for your service.

Junior is an amazing and hard working man, he explained the situation to us. Junior has some serious customer service skills, he really cares and it shows. Please take good care of Junior, he is a diamond in the ruff.

The service was great Chansi did a fantastic job of explaining his work and what I should expect after the service was performed. He was very polite and informative. I recommend him and this company.

Thank God for Metro Rooter and Chansi Pelzer.
Chansi came out to pump our septic. I had given him a back story about when Duck Duck Rooter came out. They had told us our tank was obsolete and they would have to tear up our walk way just to get to it. Come to find out, that was all lies. So they actually pumped our neighbors septic😭
Chansi found access with no problem. Thank goodness we still have honest people. He's kind and answered any questions I had.
We are completely happy with today's service and he was able to clear up any confusion we had about our septic system.

In the photos you can clearly see that there was access.

Good service! This company was able to see us first thing in the morning to handle our problem. Antwan was very knowledgeable, helpful, and kind! Thank you!

Austin B. did a great job. Very professional and helped me out a lot with advice about my septic tank.

Chansi with Metro Rooter took care of my septic system like it was his own. He performed the service and put everything back the way he found it. I would highly recommend Metro Rooter (Wind River) for your septic needs.

Amazing service, Antwan came out and pump my septic and was so professional and an EXPERT on what he does. In and out, filter was clean my problem got solved! Definitely using then again for future services

Very glad we called Metro Rooter. Donald, our technician, was very professional and did a great job replacing a broken shower valve. He also gave us an amazing recommendation for upgrading our shower trim. The new plate is a big improvement.

We only experienced minimal interruption to our water supply. Also, Donald was very careful to clean up the work area.

I highly recommend Metro Rooter and would definitely call them again.

Justin was great! Knowledgeable and efficient. Found the leak in our main water line between the meter and the house and quickly had it repaired.

I had to call and get our septic pumped out over the weekend. Kenny came out and was very professional and did an exceptional job and was very thorough. I feel he went over and beyond trying to be sure he got the septic as clean as possible.

Tyler was great! Septic was just pumped 2 months ago and he was bound to get to the problem and did! I appreciate so much him taking the extra time to diagnose what was going on. I will defintely ask for Tyler the next time I need to call you.

Our septic tank was giving us issues, and Justin R worked for hours trying to figure out the issue. He was patient, kind, and explained every single thing he did. He was fantastic.

We've used them four times. Sometimes to replace bad equipment, and sometimes to pump.
We have a tank that seems to require pumping every year or so, and although this company is not exactly cheap, they show up when we need them (sometimes in an emergency), and they do the job professionally.

There are six kids, and keeping the systems up and running is critical.
I'll continue to use them in the future.