Appliance Repair reviews in Orlando, Florida

The tech was very professional and courteous and knowledgeable. Nelson was extremely helpful.

horrible experience with sears appliance repair. problem starts in early June. they said need to order parts, then it keep delayed to September. poor communication, all through automatic messaging. cannot find any live person to talk to. Never use sears repair again!!!!

Excellent service. You can trust him to do a good and honest job. Very Helpful

Nelson was Very pleasant, and professional. Even offered tips on how to use the stove top without causing additional damage.

David did a great job on our refrigerator. He was very experienced and educated, very cordial and professional - he was everything you hope for in a repair man. He came very prepared; the previous tech had ordered all the correct parts, and David was able to use the notes from the previous technician - and did a great job repairing our refrigerator.

Manuel was very professional and provided expert advise! He replaced the parts.

The technician is very professional and a lot of experience. She is was able to fix the problem of my AC and now working fine. She also a good teacher. I learn from her how to fix the problem if it happens again. Thank you

Horrible experience! Stay away! Very poor customer service! Had to call 9 different phone numbers to reach a live person. When I finally reached someone I told them that I simply needed a report with a description of the work performed for my HVAC service performed that day. I was informed that it would take another 2-3 business days for them to "get back to me". They refused to provide me with the name and phone number of the company they used the do the service. Of course they had no problem taking my payment. I will never use them again. Stay away!

Audrey was great as always!! She was communicating every step of the way with us and instructing us in all details of her work. She is very knowledgeable and thorough in her work. Thank you Audrey for working over and beyond the call of duty.

It was a waste of time. Your technicians, should be able to fix the problem, he was able to find what was wrong but not allowed to fix it.
I could not recommend your company because as a consumer, I expect that when an individual has a problem that individual expects the company would empower their employees to resolve issues.

Did not follow up after came to our home then told choice warranty that the ac line was installed wrong which was a lie because I had another company to come out that said that was not the case.These people that they sent out from sears just did not want to do the work , which is totally unprofessional

Perceived lack of caring about quality. The service man seemed in a hurry. Testing his fix caused water to flood the laundry room floor caused by failure to secure the washer drain hose. His response was “anyone can make a mist”

Gerard was punctual, respectful, communicative, and very professional.
He has knowledge and know exactly how to troubleshoot the HVAC. Gerard diagnosed and fixed my HVAC on point. I recommend Gerard to any company, commercial business or residence.
Thank you Gerard👍

Service was great! The technician called a bit before the estimated arrival to confirm I would be there and even arrived a bit earlier than their estimated time. They were very polite and competent. The technician found the problem quickly and was even able to resolve my issue without any expensive repairs. I highly recommend them.

This company was assigned to me by American Home Shield for an electric stove heat diffuser needing to be replaced. I would not recommend Sears if you have a choice!
The service time frame ‘window’ they give is from 8am-5pm. That is not a window, that is just your hours of operations. A window would be 12pm-4pm, big window but at least something to go off of instead of waiting around all day. They are also suppose to call 1 hour before arrival but the first technician did not call. He showed up a little after 4:30pm. We explained the issue with the one burner and let him know the other one was starting to do the same thing. He completely disregarded us and seemed like he did not want to be there at all. He only put in an order for a replacement part for one of the burners and said they would be back out to install 4 days later.
The second technician that came out 4 days later did call before he arrived at 11am. I did request they show up in the morning instead of anytime between 8am-5pm. He replaced the heat diffuser and left. A few hours later we noticed the hot surface light would not turn off, my oven light will not turn on and there is now a grinding sound coming from my oven when I turn it on. We called within 2-3 hours of the technician leaving to let them know they messed something up within the electrical system. Instead of sending someone as soon as possible we have to start the entire process over again. Waiting 5 more days before someone can come out and look at it, then order replacement parts and wait for those to come in before installing and again wouldn’t give us an appropriate time frame of when to expect someone since they wouldn’t let me request they come in the morning this time. At this point I don’t even want them to touch my appliances. A simple fix shouldn’t take 2-3 weeks to get fixed and shouldn’t cause more issues than what we started with.

Jared was kind and knowledgeable! Jared immediately went from diagnosis to repair and got my AC running to full capacity. It’s been so hot and it was very uncomfortable without our AC unit working. Happy that Jared was able to get to the problem quickly.

The Technician Andry U was very good. He found the problem with my Refrigerator within 45 minutes. He explained what it was. Very nice person.

I was very please with my service. Audrey was is very experienced and professional in her field! She contacted me when she was on her way and explained in detail what the issue was and what she she would be doing to resolve the issue. She was amazing! I will definitely ask for her for future services! Thank you Audrey! 🎉💯

Andre was very nice and knowledgeable. He reviewed the previous notes on my microwave and did another diagnostic to confirm what was needed.

Sears over scheduled him today. Window was 8-12, but he arrived at 2. And still had three more calls after mine. Tested everything, cleared some debris in line and re ran cycle to get it to drain twice. Thinks it is probably a bad propellor- but for $460 to repair, I passed on doing anything. Unless we're 100% sure, I’m not going to start replacing parts.

A very knowledgeable, extremely professional individual. Never gave up on getting the problem solved. We really appreciated Jorge keeping us informed on everything that was going on. We would highly recommend him to anyone and be happy to have him back if we need a technician again. Thank you very much.