Appliance Repair reviews in Orlando, Florida

Fields Appliance Service has been taking care of my KitchenAid appliances across two counties for over 20 years. I have never had anything but completely positive interactions with them. From my dishwasher to my refrigerator to my cooktop to now my double oven they have been excellent. When I noticed their name is now Flamingo, I was a little concerned that that might fall by the wayside. Never fear, Flamingo is just as exceptional as Fields always was. I had a dreadful thing happen with my double oven: I decided to use the self clean and the bottom oven overheated and blew out the glass. The glass was replaced by Flamingo but I called a local company for the oven repair because I thought Flamingo‘s estimate was too high. But the local company was out here six or seven times and I spent quite a bit of money for them not to figure out the problem. I decided to call Flamingo back and I am so thankful I did. Their original estimate was quite a bit higher but thankfully Darrell kept troubleshooting until he found the real problem, and adjusted the bill down accordingly. I am so thankful for Darrell and his tenacity in finding out what the problem was, an obscure part tucked in behind things. After two years I actually have a working double oven just in time for the holidays! Additionally, their communication is exceptional, and they give an accurate timeframe of when the technician will arrive. Then they text 30 minutes in advance to let me know when they’re coming. All around excellent experience and I won’t use anybody else for my appliance repairs.

I have a brand new Lowe's purchased Whirlpool side-by-side fridge that failed on Week 3 and brought all my food to 60 degrees (a full fridge, right before the hurricane). After 'rebooting' it, it was fine for a while and I bought a thermometer to keep in there to make sure it didn't happen again. Then it did - about 20 more times, making me have to throw the breaker to reboot every time. Since it didn't happen when the tech was here, it's been part replacement guess work and it takes 2 months to get parts. The tech in my area has been great, but he's hamstrung by his company and parts availability. Now, it's empty again because we hit 52 degrees has been at 47 degrees for almost 12 hours. Now I find out that the part is in (no notification), they don't have emergency scheduling, it's going to take a week and managers have "24-48 hours to return calls." I hate this place. Hate it.

So far after reading a lot of reviews of this company….we bought a whirlpool side by side refrigerator at Lowe’s..after a month is not cooling or making ice $450 waste on food ..
Whoever is under whirlpool warranty manufacture…they send Fields Appliance Service …the technician arrive early on time Which is good ..
He diagnosed is that the sensor need to be replaced they will
Order it and come back next week to install it
This diagnosis was made by eye …
Not taking parts out ..or pulling the refrigerator to check on back ……Whirlpool say they work with the best !!!
Let’s hope this is the problem and to be install next week ..
On my side …Whirlpool never again
I’m a fan of
Samsung and LG
I bought whirlpool because the house that I bought came with appliances like the stove , dishwasher and microwave from whirlpool and I bought it this way everything match
Fields appliances service
Hope you guys fix the problem
I’m giving 4 starts cause the company send a email and call us to make sure someone would be at home from 7 am till 9 am technician arrive on point 7:45 am…
Now wait for the part
So far ….on point and sharp on time
Let’s see next week for the sensor…

Fields is the warranty repair for Whirlpool. I scheduled warranty service for an issue where the French Door seal gasket is broken due to the doors not closing properly. This was caused I believe due to poor delivery setup and the French doors not aligned properly when installed. The Fields Service technician said that this was a cosmetic issue and only covered for 30 days. Lol, I argued that a door seal isn’t cosmetic, the seal has a purpose to keep the cold air in the refrigerator. The Fields Service Tech totally ignored my request and closed the ticket. I spent $5000. on this KitchenAid refrigerator- DON’T call Fields! They send inexperienced techs that don’t have clue.

The appointment was timely. Mitchell was informative and courteous. I now know how to use my washer. I have Flamingo Appliance Service in my contacts list for future appliance repairs.

I WANT TO GIVE 5 STARS PLUS TO THIS COMPANY. THIS
GENTLEMAN CAME TO REPLACE MY BULB IN MY MICROWAVE.
HE DID REPLACE IT. THANK-YOU.
I JUST WANT TO SAY THAT I HAVE USED FLAMINGO MANY
TIMES AND THEY HAVE ALWAYS BEEN PROFESSIONAL
AND COURTEOUS. THEY ARE WELL MANNERED AND
RESPECTFUL.

Was kept informed regularly about upcoming appointment, and the night before was given a window of time of arrival. Jeremy showed up during that time, diagnosed the problem, and fixed the issue in a timely manner. Very happy.

Needed warranty work on our whirlpool dishwasher. Darrin was on time very congenial. He explained what service he was performing. He concluded servicevin a very timely manner l

Call them for warranty of my KitchenAid range. After 45 days or more waiting for the parts to arrive the technician came to my place, change the parts and the range worked for 30 minutes, after that the other 2 burners (that were working) burned... I mean, for me looks like they dont have enough knowledge of the product they are up to fix.

I am so happy that my washer is working!!! Robert did a great job! He was very professional, knowledgeable and courteous. Five star!!

Horrible customer service first you have to pay up front for parts and labor . They use AI for scheduling and your lucky if you can pick the day and no way you can schedule either an AM or PM appointment , you have to revolve your schedule to fit yours.
Then they schedule me for service and the tech doesn’t show up because he had no parts waste of my day. It gets better try contacting by phone I left multiply mess still no call back after a week and a half. Oh I did start the chat I didn’t receive an answer until 2 hours later and could not help me.
I was forced to make another appointment on their schedule or they would send back the parts. Alex was the tech and did a decent job.
Don’t walk run away from this company run!! Worst customer service I ever encountered!!

The dishwasher was not working and showing a error code. The machine was was found to have a installation problem and was repaired very quickly. He gave us some useful information about the operation of the machine. Very knowledgeable repair person. The repair was covered by warranty.

Cloth washer was serviced by Flamingo. RJ was very good. He went straight to work and had us back up and working in less than 2 hours after his arrival. I'm very pleased with the service and repairs.

If I could give negative stars, I would. I was charged $160 for him to come in and push two buttons on our refrigerator to say there are no errors. I was able to troubleshoot more than he was on my own. He was on his phone, the whole time reading the manual to the refrigerator. I had already done that and it had said to call a repair man because there was most likely a faulty valve in the machine due to a slow down in ice production. I expressed the opinion while he was in the house told him we were not satisfied and he said there was nothing that he could do. He repeatedly said he can’t understand what we’re saying. Saying “what” in a very condescending way. I said I wanted our money back. He said that was not the policy. According to him, it was a bad product so we will be contacting the manufacturer, letting them know that. Our refrigerator is just a year old.

He did a great job and he said my washer was working correctly but I noticed after he left some of the Cycles don't seem to work be working correctly I tried using the bulky items setting and it hardly agitated it all I don't know if it the machine is designed that way and this morning I put it on whites with soap and it washed them fine but it didn't soak the items so I don't know if there's something going on with the circuit boards I called the service warranty company domestic in general and they set up another appointment for Saturday so I don't know if it's going to be a waste of your time coming out here or what or if there's something you can do to test the circuit boards or whatever is going on with it maybe it's nothing maybe that's the way it's supposed to run but the agitator is working great

Garbage company with low integrity employees!
Had a technician come out to repair a washing machine….technician discovered it was a faulty wiring harness. Ordered harness, came back 10 days later to replace. Instead of replacing it properly he rigged it by bypassing wires. Found most of it on the floor after he left. 4 days later- washer stopped working, my husband discovered the rig job and called them back. Asked them not to send first technician. A different technician came and repaired it… about a week later washer wouldn’t drain. Called them again. 1st technician came out and said it was a penny lodged in machine- fixed it. My husband told him it wasn’t draining properly. At the time washer seemed to be working so technician left. A few days later…washer wouldn’t drain. Called company again to set up appointment. They were set to come 11-4 so I took off work. 10 minutes to 4- still no technician. After calling them, they explained to my husband that the technician told them that we refused to pay bill last time so he wouldn’t come out (no call to explain this) we NEVER refused to pay bill!!! Technician said not to worry about it, he would file it under warranty! My assumption is that he went back to the office and they told him he should have charged and to save himself he told them we refused to pay. We scheduled for them to come out again because they are the only local company that Maytag uses for warranty. 30 minutes prior to them showing up they told us we’d have to pay for this visit because warranty had lapsed. Had they fixed it properly to begin with we wouldn’t have had all these wiring issues! Asked to speak to supervisor twice….was told they’d call us. Never did!
Save yourself time, and money and NOT use this shady company!!!
***Edit to add that I reached out by email to company like they asked and they gave me a time frame of service calls that I already knew about because I was here. They never acknowledged any mishaps and after I responded to their email…they never responded. They just want to look like they’re making an effort on this review page- they infact, are not.

Prompt and efficient work. Quickly fixed the problem and left the work site spotless.
A cheerful and pleasant employee. I would definitely recommend him!

Josh was great, on time, efficient. He replaced dead icemaker and replaced water valve that was extremely noisy when activated. Works great now!

My Technician was Jonathan, who listened to my issues with the dryer and fully explained everything to me. I highly recommend this company. Great job, Jonathan.

Doug is very knowledgeable and took the extra time to explain the root of our issue with our refrigerator. It's disappointing to learn I didn't make a wise choice in choosing the model. I should have picked a simpler model. It's only 5 years old and would cost over $1000 to fix. I'm still on the fence on getting it done. I feel Doug is qualified to fix the issue, but wonder whatelse might fail next (it had to be repaired under warranty within the first year) I paid only for the estimate.

Darrin completed the parts replacement in a very timely manner. He was personable, punctual and professional. Amazed at how interactive yet focused he was. He even corrected a manufacture assembly glitch while completing the repairs. Awsomeness!