Appliance Repair reviews in Orlando, Florida

So far so good. Doug changed out 2 boards in the refrigerator and no more noise so we will keep watching for the part that heats up to see if no more moisture is there. Overall good job.

I am so impressed with this particular service tech. He really is very diligent in trouble shooting. Even found a piece of built up & hardened calcium in my line too. Kiddos to the scheduler at New Leaf and Flamingo Appliance repair. Warranty has been well worth the purchase.

I would strongly advise avoiding this company. The level of irresponsibility, lack of urgency, and complete disregard for the customer is unacceptable. This issue started back in October, when a refrigerator was delivered at the closing of the house already not working.

Since then, technicians have been sent to the property three different times, and as of January 10, the refrigerator is still not fixed. Despite multiple visits, no solution has been provided, and there has been no clear communication or accountability regarding when—or if—the issue will actually be resolved.

This situation caused significant financial damage. The home is rented on Airbnb, and because the refrigerator was not functioning, guests experienced food spoiling and rightfully requested refunds. As a result, we have already suffered a loss of approximately $1,500 due to guest reimbursements and cancellations.

This is not a minor inconvenience—it directly impacts our business and reputation. A non-functioning refrigerator in a rental property is unacceptable, and the fact that this has dragged on for over a month with no resolution shows a total lack of professionalism.

This is not about the cost of the repair; it’s about the poor service, lack of urgency, and failure to take responsibility. We trusted this company to handle a basic and critical appliance repair, and instead we were left dealing with frustrated guests, financial losses, and ongoing stress.

If I could give zero stars, I would.

We have had 2 guys come in and neither knew what was going on after over an hour investigating they still found nothing. Mitchell came in and within 5 minutes of me explaining he knew and was able to fix the problem. He's very very knowledgeable and I wish they were all like him. Very responsive and respectful as well. Not to mention he was here in the late evening of new years eve. I only pay that he gets paid what he's worth. Thanks Mitchell

Petro was prompt and very polite. He was able to help me understand what thee ice maker issues were and how deal with any future issues. Very pleased.

Joshua was great. Fast and professional.

The only thing I wish had been stated at the first visit was that I would need to purchase a new power cord plug on my own so I could have it ready for him when he returned to finish the repair on my oven.

I’m really disappointed with the service I received. I put in a work order to get my fridge repaired two weeks ago. The technician came out on Monday, diagnosed the issue, and told me they would need to order the part and return on Friday. On Monday, they were great about communication, they gave me an 8 AM–12 PM window and even called 30 minutes before arriving. I was told there would always be three points of contact before they would ever leave my home if they couldn’t reach me.

However, today was a completely different experience. I was originally told my appointment window was 1 PM–4 PM and that I would receive a call when the tech was on the way. Instead, they showed up at 12:45 PM with no call at all, just knocked on my door. I had arrangements ready for someone to be there as soon as they called, but because they never contacted me, I missed them.

Right after the technician left, I called customer service, and they told me they couldn’t reach him because he had already gone offline. Nobody has been able to give me an update, and I’m still waiting for a supervisor to call me back. Now it’s already 3 PM on a Friday, and I can’t go all weekend without a working fridge.

The lack of communication today was extremely frustrating and completely different from what I was told to expect. I really hope their customer service improves, because the inconsistency puts customers in a tough spot, especially when essential appliances are involved.

Michael T. was our Whirlpool serviceman. He was courteous, on time and knowledgeable. He solved the problem within 15 minutes and showed me the correct way of opening and closing the freezer including answering whatever questions we had about the refrigerator. Extremely professional. Would ask for him again if I had a problem with the refrigerator.

I had Tyler M. From Flamingo Appliance Service today. Tyler, worked on my dishwasher. Tyler was friendly, courteous and quickly fixed our dishwasher. I have home warranty and they use this company for my Whirlpool Dishwasher. I was more than happy with Tyler today. Thank you again, Tyler it was a pleasure meeting you.

Johnathan was great! He was super about communication of appointment time, did the repair quickly, cleaned up after himself amd explained the cycles of the washer and how best to use each one. He was fabulous @

Darin was a tremendous help with a ton of customer service that goes a long way! My wife and I would recommend him anytime and will be referring Darin in the future to our friends, family and neighbors. Job well done Darin!

Company will absolutely waste your time and then blame you!
Day washer was to be repaired. I confirmed on their link that we were home. Flamingo called 1x from unknown # within 8 minutes I was calling & texting back to confirm we were home. It took nearly an hour after sitting on long holds, no one responding to text or call before finally got a person on the phone. At which point was told since I did not answer that 1 unknown # call it was my fault and would have to wait another week for technician to come back out. I took screen shots of text messages and call logs and sent it to both Flamingo & Maytag/Whirlpool just to be told again that it was my fault. Absolutely no acknowledgement of Flamingos failure to answer their phone or text.
Technicians appear to be phenomenal: polite, professional, and thorough. This is a company communication failure and they will blame YOU for them not answering their phones.

Chris was awesome ! He has a super friendly demeanor and went straight to work on the problem I was having w my washer . I’m not sure what he did .. but he Certainly knows what he is doing ! Thank you Chris ! It’s working !

I purchased a Jenn-Air ice maker that was installed in June 2025. The pump broke on the unit and Flamingo Appliance Service works with Jenn-Air Warranty Program. The technician came out, diagnosed the situation and stated he needed to order the part. He also noticed that the water hose connector was leaking. He told us that we needed to call the installer to fix the situation and that we might need a new hose. The tech returned a few days later and installed the pump. He said that the hose was leaking and again said he could not fix it because its not part of the machine (although i understand the hose and connector came with the ice maker by the manufacturer). The technician said we needed to turn off the water, but left the ice-maker plugged in. A couple hours later the pump started making a lot of noise like the pump was working too hard, so I unplugged the ice maker to save the new pump. I had the installer come in the next day and take a look at the ice maker, the water connector was not leaking at all. He said that the pump needed water to move through it to work appropriatly and that I did the right thing to unplug.

Overall, I gave the technician a 4 star because he was doing what the company told him to do, he was pleasant, clean and worked hard to install the new pump. He even gave me a recommendation on what my new range needed to be adjusted (which I shared with the installer and he fixed that issue too). I believe the technician did his best. I think it is ashame that we draw lines and not fix something that the technician had the tallent to do, but rules did not allow him to do so.

I would give them zero star for very poor communication and customer service. Do you call these price gouging company who don’t care about their customers.
Here’s the details:
Week 1: Open service ticket and a tech was scheduled to come out the following week.
Week 2: tech was a no show. Someone sat at home all day wastes the whole day. Called the company and they said the tech was sick (no one call or text to let us know). And they can’t send anyone else out to repair, we are to wait another week.
Week 3: tech came out to look at the washer, made a report to Home warranty of America. Told us he needs to replace the gasket and seal of the front load washer and that he needs to order the parts.
Week 4: another appointment set up for the following week, said the part he has are broken and he needs to get another parts. No word about needing warranty approval.
Week 5: appointment set up by tech and confirmed for in another week.
Week 6: tech is a no show after we waited home the whole day. Again or call or texts informing us. After the appointment window came and went, I texted for an update and someone responded that the tech marked the task completed, and they will check with the tech what happened and will get back to me. No one called or texted or emailed on the status for 3 days.
Week 7: this is current week, after paying these people service call fee, they are now telling me because the repair is due to mold and not mechanical failure, it will not be covered. I talked to OWEN on the phone for a long time to discuss how they can make it right after the bad services. He refused to do anything to help us, and that I’m welcome to do a bad review on Google review.
Conclusion: do not do business with these people. They don’t care if customers are satisfied or angry. They are contracted by warranty companies because they offer low bids to do that work, which they don’t intend to do any work, just collect the service call fees.

I really appreciate the notification and tracking apps to keep me informed of the appointment and the technician's arrival. He was courteous and professional and completed the job in timely manner. Given the washer was still under manufacturer's warranty, I certainly can't complain about the cost of the service. Thank you for your help.

Joshua was prompt and efficient on his repair visit, got the washing machine up and goin quickly. He explained how to get the best from this new machine that was so helpful 👏 Thanks Joshua and Flamingo.

Experience was excellent 👌 Technician was very knowledgeable and polite. Only took him a short while to get me up and running again. Washer working good again. I would recommend Flamingo and Pedro to anyone in the market for a repair company. I give them a A+ rating. Thank you so much much appreciated!

Herbert Michael

Russell is great! He called to let us know he was on the way. He was courteous and informative. He got out dishwasher working properly again.

If my refrigerator wasn't going through this company with a warranty, I would never hire them. I ran a water line to my fridge, and it wasn't dispensing water. Whirlpool put in a work order through Flamingo. the 1st tech was great. He found out they never hooked up a door switch from factory and got that working. Then, I found out it wasn't dispensing ice, so I contacted Flamingo again. Wait a few weeks and this 2nd tech doesn't seem like he knows what he is doing. He ended saying it filling with water so it should be good. I waited a couple days and no ice. I called back and they scheduled a few more weeks to come back out. The same tech then ordered a new icemaker (never told me). I was told they ordered a part and will be there in a few days. When they got the part the scheduled for the tech to come out a FEW WEEKS LATER again. He replaced the icemaker part yesterday and here I am 24 hours later and no ice. I can guarantee when I contact Flamingo again, they will schedule someone again in a few weeks.
I can tell you when my company has to order a part, when it comes in that customer gets priority to go back out since they have been waiting the longest. I feel like they are waiting for my warranty to run out so they can start charging me. I am contacting Whirlpool and letting them know to never send customers to them.

Doug is a Very smart person. Troubleshooting all the issues and strategies for the job. Doug is excellent. On time arrival. He has worked on our fridge in the past. Great guy. Send him always!!