Plumbing reviews in Tampa, Florida

Called last week and scheduled an appointment to have a new gas appliance hooked up. I was given a quote and an appointment time with a 3 hour window. I called to verify 2 and a half hours into that appointment window and was told he would be there in the next 2 hours and would call 30 minutes before. I called a second time near the end of that 2 hours and this time was told there was no one in my area and they had zero ability to reschedule. No availability to have someone connect a gas appliance in Brandon ever. They seem like a nice enough company that I would have liked to hire but as others here have said they are either mismanaged or simply do not value your time. Look elsewhere.

Most customers write only negative reviews. But I really want to thank and praise Gas Masters for not only their professionalism, punctuality, and work quality, but for their flexibility and willingness to help us getting our project scheduled. With this COVID pandemic, we had to schedule and reschedule the pre install, inspection, and final installation of our gas range three times. Every time something happened, they worked with us and tried to get us next available dare, even if it meant to come in late in a particular date. As I sit and wait for my gas range to be delivered Friday (confirmed), we are all set up for final install next Wednesday. Great group of people out there.

Thank you to Toni who revived and repaired our propane fireplace and installed a new remote. First time it’s worked in several years. Another company told us we’d have to replace the entire fireplace at a cost of over $12,000!

Similar to other complaints, Gasmasters came to our house in January to fix our fireplace. Charged $85 trip fee and told us that would be applied to the cost of the repair once they ordered the necessary part. Months went by with multiple phone calls and emails made to Gasmasters checking on status, only for them to tell us in September that their parts person left and it was his fault that they never received the part. They came out later in September, ignored the $85 prepayment from the January visit, and the original instructions that included a replacement remote control. Another $85 trip charge was added plus the excessive repair charge. The repairman had no information on the remote request until I asked him to go back to his January paperwork where it clearly stated new remote was needed. They proceeded to come back a 3rd time and attempted to charge us ANOTHER $85 trip fee. In between the last 2 visits, I talked to Richard to schedule the remote visit. Expressed my concern that we were overcharged. He said he would look in to it. We scheduled the visit for the following week. No one showed up. I called and he had no recollection of our conversation and insisted no appointment was scheduled.
BOTTOM LINE: IF I CHARGE THEM FOR THE AMOUNT OF TIME I TOOK TO GET THEM TO DO THEIR JOBS AND PROVIDE GOOD CUSTOMER SERVICE, THEY WOULD BE PAYING ME!
I STRONGLY URGE PEOPLE TO NOT USE THIS COMPANY.

Title: Exceptional Service and Expertise - Toni is a True Hero!

Review:

I recently had the pleasure of experiencing the outstanding service provided by Toni, an employee of Gas Masters, and I cannot sing their praises enough! Toni went above and beyond to repair a leaking gas line in my home, and their dedication, expertise, and friendly demeanor truly saved the day.

From the moment Toni arrived at my doorstep, her professionalism was evident. She greeted me with a warm smile and immediately put me at ease by explaining the situation in a clear and concise manner. Her calm and reassuring demeanor instantly reassured me that my home was in capable hands.

Toni's knowledge and expertise in gas line repairs were truly impressive. She swiftly assessed the situation, meticulously inspected the area, and explained the necessary steps to rectify the issue. Her attention to detail was remarkable, as she explained each step of the repair process to me, ensuring I understood the work being done.

What truly stood out about Toni was her commitment to going above and beyond. She not only repaired the leaking gas line with utmost precision, but she was thorough and maintain safety precautions throughout the entire process.

Furthermore, Toni's creative problem-solving skills were truly commendable. She encountered a few unforeseen challenges during the repair, but she handled them with grace and innovative thinking. Her ability to adapt on the spot and find effective solutions demonstrated her exceptional expertise and resourcefulness.

Throughout the repair process, Toni maintained open and transparent communication.she patiently answered all of my questions. Her friendly demeanor and willingness to educate me about gas line maintenance made the entire experience not only stress-free but also highly educational.

In conclusion, I wholeheartedly commend Toni from Gas Masters for their exceptional service, expertise, and friendly approach. They truly went above and beyond to repair the leaking gas line in my home, ensuring my safety and peace of mind. Their professionalism, creativity, and dedication are a testament to their outstanding work ethic. I would highly recommend Toni to anyone in need of gas line repairs or maintenance. Five stars are simply not enough to express my gratitude for their remarkable service!

As the owner of A Clear Choice Pool Pro Service in Apollo Beach I have been fortunate to work with Service Technician Toni on more than 10 occasions. She is always prompt and communicates prior to her scheduled arrival time as requested. She is responsive even to any unexpected issues and works hard. I use GasMasters as a subcontractor for gas hook-ups to pool heaters I have sold and installed. In some instances Toni deals directly with my clients and is always professional, pleasant, and courteous.

We hired Gasmasters to connect our meter to our new pool heater. They came out and did half the work and claimed they didn’t know we had a vinyl fence and didn’t have the tools to burry the gas line. They told me it could be a month before they completed the job. Most companies would return the next day and close it out. I only have half the work done. Speaking with Teco today about asking them not to include Gasmasters in bids if this is how they conduct business.

Gas Masters is the WORST company I have ever dealt with. The customer service is HORRIBLE and the tech didn’t know what she was doing. I purchased a propane grill with a natural gas converter and she tells me I have to purchase a natural gas grill in order to hook up to our gas line built in the home. She had no clue what she was informing me on and seemed as though she didn’t even want to do the job. Hawkins came right out and converted the grill and was absolutely amazing. Do not use the company as the workers and techs are UNPROFESSIONAL and don’t know what they are doing. 👎🏾👎🏾👎🏾

To respond NO ONE told me that not even the Tech! She didn’t know what she was doing. I contacted the grill company directly and we did not void the warranty. Your company and service and HORRIBLE…period point blank! I was open and listened to everything that was told to me! HORRIBLE CUSTOMER SERVICE

I had a gas issue with my gas lanterns. I scheduled easily via email and as promised, the technician, Toni, called prior to arrival. Once at my house, Toni explained what was going to be done to diagnose the issue, but the thought was there may be a clog. Toni checked both my lanterns (flames were low and one was much larger than the other even when turned all the way up). Long story short, Toni cleaned the lantern tips and blew out my gas lines. Toni explained everything to me and put everything back as it was only now my flames were HUGE and easily adjustable! Toni offered to adjust the flames to my liking so we did that. I have not experienced professionalism like this in quite awhile. I appreciate you, Toni, very much and any GasMasters is VERY LUCKY to have you working for them! Thank you so much! You will be my choice of technician and because of you Gasmasters will be our go to company!!!

Too bad you can't give 0 stars. The first time Gas Masters showed up (after waiting 3 weeks) they arrived with the wrong parts....things happen. They said they would be back the following Monday....no show. I called. "We will get you on the schedule as soon as possible and call you back and let you know when". They never called back. I called almost every day for a week. Was told I was on the schedule. AGAIN they did not show and never called. I talked to someone in the office again....they were going to see where the tech was and call me back...NO CALL BACK!!! How does a company treat customers like this and stay in business.....

Do not bother with this company. I scheduled a gas line disconnect. I was told they would come “after lunch” and would get a call from tech when he/she was 20 mins out. Because I was an hour away I called back to question what after lunch meant. The woman rudely answered that she had no idea when tech would take lunch. When pressed further she said it would be after 1pm.
They never called. They never showed up and I wasted my day. Not a company you can trust.
By the way we did it ourselves and it took 3 minutes.

Reliable company. I worked with them two times, once installing my pool heater and then taking care of a gas leak in my attic. Jonathan and Adrian were efficient and professional, found the leak super fast and fixed it right away. Highly recommend them.

We are using gas for the first time and had gas masters install the lines, meter and hookups. They did an OUTSTANDING job! They were a good amount less then many other companies I called so that was obviously great but they also did a super job. Their office and employees were extremely friendly and the crew actually cared how things were going to look where the pipes were going when they installed the hot water heater and connected to our new gas spa. I really appreciated that as a home owner. Highly recommend them!!

One of the worst communications I have ever experienced with a company, and very unprofessional. We called on Monday, and company said they would call on Tuesday to confirm having the part before coming out. We kept calling and they never bothered confirming anything. Found an amazing company and happily canceled what would have been a waste of money meeting today. Believe the 1 star reviews, as we experienced it, and don’t bother with this place!

I DO NOT recommend this company to anyone. They have very poor communication with the client and amongst their own organization. Three times that have come unprepared to the job. They have left the job to go back to the warehouse and did not return. They come on unscheduled days and they DO NOT show up on scheduled days. They change set schedules without communicating. The company that I purchased my home generator from subcontracted Gas Masters of Tampa for the gas hook up which has been a nightmare and has been dragging on for months.

Gas Masters really went above and beyond. Their availability was far out and my client needed their services asap. They did everything they could to fit me in and they did. Toni was the technician and was extremely helpful, knowledgeable, patient, and took her time to complete all the work needed to get the gas working, the pilot on, and make sure there were no leaks. Her patience and customer service was incredible as the work needed was not what was expected for the original service call. If I ever need gas services on my personal home, I will only use Toni at Gas Masters. Great customer service is hard to come by and they also answered their phone every time I called! Thank you!

My gas range recently quit and i was lucky enough to have Toni come out for the service call, unfortunately the range was not fixable. Today she came out and switched out the old for the new, and i couldn't be happier. she is beyond knowledgeable and I hope Gasmasters realize how lucky they are to have her. i did have some issues with the office and I think they over book and way over work her. And with this experience not sure the office thinks that customer service is key. When you over promise and over schedule, customer service fails. Working with gas appliances has to be handled with care, and Toni is on top of her game. so very glad i met her

I believe the woman who helps you schedule an appointment is named Colleen. She was amazing. I had to move my appointment because of an issue with Best Buy and she made sure to find a time to squeeze me in the very next day. They offer half off on your 2nd service if it’s done within the same week, I appreciate that as I needed an old gas dryer disconnected, then after the new gas dryer was delivered, I needed that one connected. I would absolutely use them again.

After calling around, found this place to fix my appliance. Took them a week to come out. Unable to fix and they needed a sniffer. Promised to put me on urgently. Received a bill in the mail. Never received a call. Called the office and mentioned issued. My invoice read they were supposed to come back out urgently. She didn't have a clue and was going to investigate. They have yet to call me back. This whole thing has been over a month. Look somewhere else if you need timely service and passing communication skills.

I was put in touch with Gasmasters by TECO. I had applied for their water heater replacement program. Gasmasters let me know the program had some up front fees that TECO didn't mention. Since mine was a tankless gas water heater swap out they let me know the price without the program and it was very reasonable. $1495 including the water heater and installation.

Their install guys were great. At first it looked like they were going to be able to install, but not hook it to the electric because they thought the wire was going to be too short as the new water heater had the electrical connection on the opposite side of the unit. So they gave me a choice.... they could either install and not hook to electric, or I could get the electrical work done and they would come back . I chose to go ahead and have it installed without the electric hook up. But when they finished it turned out that the wire was just long enough. So it was all hooked up and ready to go Yay! My experience with Gasmasters was great!

Do not use this company. They have the worst customer care in the industry. We had them disconnect The Gas to our pool heater since it flooded during the hurricanes and was not working. The morons cut the gas through the entire house!!! we realized this over a week ago and told them they needed to come back and connect the gas. They have just been pushing us aside and ignoring us. We are now ready to move into our house, but we don’t have hot water because they cut the connection to the hot water. In the summer maybe not that big a deal but its been in the 40’s. You would think they’d send someone to fix their mistake, but they’re not giving us an appointment for another two weeks. They were equally negligent during the original installation. Spare yourself a headache and find someone else.