HVAC reviews in Atlanta, Georgia

I decided to switch companies for my bi-annual service and I am beyond happy that I did!! Jeffery was awesome and he did a great job of informing what he was doing and it showed he took great care and pride in the service he gave. I really wish I changed many years ago. Also love supporting community businesses!!

Gavin came out to find out why water was backing up on one of our units. He quickly found a clog and removed it, then recommended a thorough cleaning on both of our units. Nate then came out and spent several hours cleaning both units....i have had units serviced before,but Nate was so detailed and made sure everything was tip top. He explained everything he was doing and did. I highly recommend this company! The price was very very fair and reasonable!

Our realtor recommended Breezeway for HVAC cleaning and service for our condo. We couldn't be more impressed! We were treated professionally and kindly by the owner and the office/scheduler (Baily) who quickly scheduled us for a weekend service call. The company stuck with their initial estimate/quote for service and kept to their word regarding all aspects of the appointment. Our service technician was Gavin and he did an AMAZING job....cleaning our evaporator and condenser coils, and removing and cleaning the blower (fan, housing & motor). It is a tough, dirty job, and he did it extremely well and didn't cut any corners. Gavin is a high-quality guy that does a great job for the sake of doing a great job. There are not too many folks out there today that work like this!! Can't say enough!!

I have learned through experience to AVOID - Provillian Services Heating and Air!!

4 weeks and counting without our air being fixed by this company. We have had 6 visits to “fix” the air units (inside or out) and 4 different techs out for repairs. We have had missed visits due to competing priorities such as other customers units being installed. Our “air” in the apartment has not been below 80 degrees since late April when this started. We were told that the manager or higher up would come out to approve the work however, we have had no such visit. After weeks of no air, a hole in our living room wall to check duct work and all the miscommunications, I have had enough. I would NOT recommend this company for your business needs. Come fix my air, please.

I can't say enough about this company and the customer service I received. I needed to replace an outdated heating and air unit. I had multiple companies come give me bids and Breezeway was the only company I felt wasn't trying to rip me off. I am a single mom and often feel uncomfortable with strangers in my home. Jonathan, Cody and Damien were the team sent to do my job. They were VERY professional and had me feeling like I had family in the house. The entire team went above and beyond, taking time to patiently answer not only my questions, but also my children's questions. They also installed two programmable digital thermostats for me while they were there. Damien was kind enough to program the first one while I watched and then coached me through programming the second one, so I would know what I was doing when they all left. I would recommend this company to my mother or my daughter, so obviously I would recommend them to anyone else.

Overall a pleasant experience with these guys through the whole process.

I heard a leak in my outdoor unit and called up my home warranty company who connected me to BHA. Damian came out the next day to inspect the system and concluded I didn't have an issue.

Next day, my unit went out and my system ran out of R-22A refrigerant like I suspected from the leaking sound. I was able to get in contact with Damian in the morning and had him come back out to reinspect the unit. Unfortunately for me, it went from I didn't have an issue one day to the next day, I needed a whole new unit.

Within a week, they were able to order the part and install the new outdoor unit. When the weather warmed up and I had to switch the unit from heat to cool mode, I noticed my heat strips were turning on in cool mode, so Damian came back out a week after the install to fix the wiring mix up.

Now it's been a couple of months with the new unit and I couldn't be happier. The new Lenox system is quiet and more efficient than the previous 1 year old, no brand system, I had when the home was flipped.

Could the process have been a little smoother? Yes. They couldn't confirm the problem the first time out and the thermostat wiring was mixed after install, but with previous experiences with two other HVAC companies, BHA is at another level. From the front desk representative who answers your calls to Damian and his install crew, everyone was extremely polite every time I spoke with them. When they missed my phone calls on rare occassions, they will always return my calls quickly They were always within the given time frame and I appreciate Damian taking the time to explain the parts & how they work in my overall hvac system. This level of courteousness is a piece much appreciated from any homeowner who is dealing with issues with their home.

On top of the manufacturer's warranty of the product installed, they also have a 1-year labor warranty which gives the homeowner assurance if, knock on wood this never happens, something goes wrong. Thanks guys for the great experience and I will definitely recommend Breezeway Heating & Air in the future!

Wonderful team! It is my second time I contact the Breezeway and I am very very very satisfied with their service! Excellent customer service ( THANK YOU JESSICA!) and honest, professional, always on time and prepared technicians ( THANK YOU STEVE! YOU ARE INCREDIBLE!) Highly recommend to anyone looking for HVAC contractors. We are in GOOD HANDS as long as companies like Breezeway are around!

My new Heating and Cooling system were installed by Breezeway. Thanks to a great team:(Tyler, Christina & Charle). They went far and beyond to stand by the efficiency and the quality of their work. Customer satisfaction was their priority. Breezeway is the way to go. Job well done, keep up with the good work guys 👏.

Damien was very professional and he provided excellent customer service. He was able to work around my busy schedule to make sure that my needs were taken care of. He also provided me with some helpful hints on how to get the most life from my HVAC unit. I would definitely recommend the company to all of my family and friends

Breezeway is the company our home warranty company sent out when we moved to Decatur. Gavin was consistently thorough, warm and friendly, and honest about what was going on. Now when we have something we need that home warranty does not cover, we call Gavin and Breezeway. It's really nice to have a company and a technician that's responsive, honest, and thorough. Really appreciate you guys and gals!!

i have been a very happy, satisfied client of breezeway heat and air for over 10 years.they replaced my failed hvac unit when we first started our partnership together. since then every technician that has come to provide maintenance service has been on time, thorough, conscientious and professional. but most recenty jeffrey has been my guy and he is amazing! very trustworthy, patient and talks to me in terms that i fully understand. any recommended services comes with reasonable quote and clear explanation of pros/cons of performing. i highly recommend this company and the hvac services/support they provide.

The Gentleman who came to fix my AC was excellent and respectful/ but did not have firsthand knowledge of the nest thermostat System (which I had request someone who did) and so He wasn't able to address all my questions. When he left he told me if I had other issues to call and his owner knew a lot about the Nest system

My major issue is that I had to make about six phone calls to get the initial appointment - I left multiple messages with their answering service without them being returned.
Since the visit my air-conditioning is still not working and I probably have left seven or eight more messages
I spoke with an employee one day who said she would call me back but I never received a phone call back.
I Was very happy with the person that came to my house - not happy with customer service and trying to get phone calls back or addressing my issues.

This company is simply THE BEST! Honest, Experts, Great customer service, great technicians. From the office staff to the technicians on up to the owner, they are ALL a pleasure to work with and take away all your worry of dealing with A.C/ Heating issues. I have owned rental properties for 13 years and I have seen a ton of different contractors through the different home warranty companies I've used. These guys are head and shoulders above the rest I'm so happy I found them. Damien was an amazing technician and also Michael who is the owner is amazing too. I hope everybody gives them their business they deserve it. Ps I found them through home warranty of America which is my home warranty company. That company is awesome too

Excellent Service!!! Quick Response!!! The technician was OUTSTANDING!!! On Memorial Day weekend I called several companies prior to calling this company ... none could tell me when they could get me on their schedule. I called Breezeway on Monday and the technician was out on Tuesday morning to take care of my problem. As I stared (to make sure I was not getting ripped off) the technician diagnosed the problem, explained what needed to be done and fixed my air all without trying to rip me off! I would and have recommended this company to others.

We had an issue with our AC for one of our bedrooms and our assigned technician Braden from Breezeway Heating and Air came in and not only identified the issue…but he was amazing. Knowledgeable, kind, patient with questions and just an all around professional great guy. I would give this company and tech 10 stars if I could! Thanks Braden !!

Special shoutout to Tyler at Breezeway for his promptness, professionalism and positive attitude. He fixed my broken furnace and showed his knowledge of the system. I purchased a maintenance plan so he will be back twice a year.

Excellent company, honest service, technicians went out of their way to adapt the new heating pump to the tiny space provided, quality products chosen, energy bill went down significantly to less than half since new system was installed. I worked with Damien, Nate and Tommy and the installation was flawless, efficient and fast. Would recommend to friends and family.

My builder introduced me to breezeway during our renovation and the entire staff that helped out with our renovation was absolutely fantastic! Every single employee I came in contact with was extremely professional and more than helpful. We had a lot of work done to our existing units as well as a new unit added to our addition during our remodel, and breezeway took care of everything. I enjoyed my time with each and every employee that came by our house.

I recently had to replace my A/C unit and I enlisted the services of Breezeway. Michael, Nate & Moss were the crew for the job & they were awesome...very professional & courteous. They removed the old unit & replace it w/a unit that runs so efficiently. I would not hesitate to recommend the services of Breezeway to anyone for their heating or cooling needs. It's so refreshing to encounter a company that does what they say they're going to do & do it in a very professional manner.

Frank (Marietta)

Synopsis: Breezeway was unresponsive and lacks customer service. After having them come look at our AC and telling me it needed to be repaired, after nearly two weeks of multiple calls to them on my part, they did not send the necessary information to the home warranty company to replace the broken AC unit.

Long story: On August 8, Breezeway was assigned to inspect our AC unit by our home warranty company. They came to inspect our AC and recharged it with freon saying it was low. A couple weeks later, the AC went out again. On August 31, Breezeway come out to inspect our AC unit for the second time and determined there was a leak in the unit and told me that it needed to be replaced.

Three days later Breezeway had not yet sent the diagnosis to the home warranty company so I called Breezeway to ask for an update. The woman who answered the phone told me that it was the other secretary who handled our account and she was out that afternoon. I asked if she could help me out and look up the information, and she just said no. She told me I had to call back the next morning and ask for the other woman. Didn't even bother to say she'd leave a note for this woman to call me back. I had the warranty company reach out to them that day and was told they'd have the info by the end of the day.

The next day, still not information from Breezeway so i called them again. They said they'd send it out right away. Didn't happen.

Four days later, both the home warranty company and I called Breezeway another time and the sent the initial diagnosis. This was 8 days after the service visit.

The information they sent to the home warranty company was incomplete so I called again two days later asking them to send the necessary information. They informed me they would send it right away. They did not.

I called yet again the next day, 11 days after the service visit, and they again promised to have the technician send out the necessary information.

It is now 12 days after the initial visit, and after over a half dozen phone calls from me and multiple phone calls from the home warranty company, Breezeway still has as of yet to send over the necessary information. I have finally convinced the home warranty company to assign a new company and technician to the issue because Breezeway has not been proactive in sending out the needed information despite nearly two weeks time and multiple points of contact and reminders to send the needed information.

I cannot strongly enough encourage people to NOT contact Breezeway for any speedy service.

Breezeway was recommended by a good friend of ours and Tyler came out the same day to see if he could fix our furnace.

Breezeway was the third company and the FOURTH technician to diagnose our troubling furnace. The difference between Tyler and the other techs was that he found the problem almost immediately and got our furnace up and running in no time.

We highly recommend Breezeway and thanks, Tyler!