HVAC reviews in Decatur, Georgia

I got excellent service today, once Fred service my heat or air, I never have problem afterwards.
I have contract (yearly)

Jermaine was great! He was able to locate the problem where the other techs could not!

The Service Technician, Fred Boone is always the best and definitely my technician of choice for all HVAC services provided by Ace & A

WONDERFUL. Prompt, courteous, helpful, friendly.
I didn't have to replace anything, but if I do ever need a new unit, I will call Ace & A.

EVERYONE FROM MRS BUTLER, MRS MARINA AND OUTSTANDING ENGINEER MR JERMAINE WERE AMAZING.
I AM DEAF THEY TOOK TIME TO HELP ME. THEY ALL WENT
ABOVE AND BEYOND THE CALL OF DUTY TO HELP ME.
I WILL TELL ALL TEACHERS, STAFF AND EDUCATORS ABOUT
MR RICK COGGINS AND HIS REMARKABLE STAFF AT 2768
EAST COLLEGE AVE. DECATUR. GEORGIA. 30030.

Great service as always. Thorough, efficient, honest no unnecessary work done. Potential weak spots advised. Report given. Excellent company to do business with!

We were happy to see Jermaine again. He is knowledgeable, professional, and educated us about our system.

I was told by another company that my air conditioner could not be fixed because of the furnace. Ace and A added freon and problem is solved. Thank you Tom from Ace and A.

Ace & A has been my go-to HVAC service since the mid 1990s. Their team is professional and highly knowledgeable!

This is the third time I had Thomas at my house for yearly checked up. He is alway on time cleans and professional. Ace &A installed my unit some years ago.

We appreciated how quick they came out to provide service when our air went down. Our repair man was friendly and proficient!! We are happy to be cool again. We hope we don’t need to see you again soon and are grateful to know we’ll get excellent service if we do!!

3 years ago I was recommended Ace and A to take over the service and a new unit replacement by one of my partners at work. Unfortunatly my recent experiance was well below expectations and honestly if they called as quick as they did when they wanted money they would be a great company. I returned from Vacation to find my new unit that they installed 3 years ago was not working. I already had a service call out for Monday so called and they said that would be the earliest they could arrive. I took Monday afternoon off. No Show ! I had to call to find this out ! Tuesday am they show and a part is needed that will take 3 to 5 days. (No Air in AUG so you can imagine how hot it was here in Atlanta) I had to call and follow up and eventually the part arrived and I had to schedule another call. 7 days later the following Monday they arrive only to say the part is the wrong one. Told they need to order the new part and it will be 3/5 day again. Finally arrives and they come Thursday (3rd time taking a half day) and guess what its wrong again. At this stage my patience had worn thin. I called and spoke to Rick the manager and they put a rush order on the part and came out Saturday am to fix it. Monday within an hour I got two calls from Rick looking for payment ! I told him if only they were as proactive in getting the problem resolved they would be a great company. Sorry to say not a great customer experience.

Came quickly when my furnace quick working and got my furnace working again. Jermaine was professional and quick. Thanks for 20+ years of service.

Great service .... Fixed my problem first visit. Very friendly tech. Will see you again in the spring/summer.

Despite the impending bad weather, we received service the day we called. The repairs were completed the next day. Thomas was friendly, professional, and so helpful!

This is my 2nd time, possibly the third, time that I have used Ace & A. Due to the great service technicians and office management, I decided to sign up for their twice a year service plan. Thanks for my service check today!

Ace & A did a great job. I have used them for the last few years and continue to be very happy with their service. The techs are knowledgeable and communication is excellent.

I have been a customer of ACE & A for over 20 years. They are a small family-owned business who operate with the highest level of integrity and provide quality service! Fred is my service person, and he is always professional, knowledgeable and friendly. I trust him and know he would not recommend any additional services I wouldn't need. They installed 2 new units (energy efficient) for me back in 2010 and they are both still running strong! I also have a maintenance agreement with them at a very affordable price for 2 visits a year on both of my units. I would highly recommend using them! Vicki M.

My AC unit went out, I called a company someone had referred me to. Contacted them, they came out an tested the thermostat, the furnace, AC. They finally determined it was the capacitor, and It would be a week before they could come back out and replace it. My family weathered the heat, only to get to next week and the technician still could not fix it. I was angry and disappointed and requested the technician put all the parts back together and leave. I had forgotten a acquaintance, Tim was a part ACE. I contacted them Saturday and got on the schedule for Monday. The technician came out and the unit working in 30 minutes.
I am a fan for life!
Thank you guys so much
Fred

Tech showed up earlier on confirmation by home office and being familiar with my unit confirmed that 20 (?) year old furnace (installed by Ace & A) was running fine. He was prompt & knowledgeable.

Terrible. We have a relatively new unit (2nd year) that was sold to us as being really good. The mechanism that directs the air flow broke completely. Tech, who seems very competent, told us that the part that broke was junk. We arranged for him to come back and replace it for a labor only charge of $279. We were on the 9:00 to 1:00 time slot so I waited all morning. He finally came at 2:00 and was done by 3:00. Is the labor charge really $279/hour? So it took 6 hours of my time and less than 1 hour of his. Basically the company caused a waste of the full day for what was a simple repair. Why?