HVAC reviews in Decatur, Georgia

Fred was out today to do our seasonal checkup for heat. Great service and value. We highly recommend Ace & A HVAC and have used them for years.

Mr Fred my technician arrival time was 9am - 1pm. He arrived at 10:50 am. I have used Ace for the last several years for my annual heating service. Mr Fred has been my service person. Always professional and pleasant very knowledgeable
really appreciate his feedback
office staff is A one with customer service

I dont uselessly leave reviews about other hvac companies but ive been going behind Ace and A for many years. I recently ran a call as a 2nd opinion. The property owner was told the system was frozen because it was completely out of refrigerant. The system was frozen due to the evaporator coil and air filter being dirty and not only was the filter dirty but it was the wrong size. Ace had been doing the maintenance for a few years. I hear the complaint that they can't respond to customer quick because they don't have enough employees. They can't get or keep employees because they're a low paying company that doesn't have benefits.

Ace & A were great. Called me and made sure I was available after booking and before my appointment.

Jermaine was friendly, knowledgeable, and best of all their prices were fair and reasonable especially considering the speed with which I was able to get my HVAC issues sorted.

I've been using them for several years now. They were referred to me from a friend who is a realtor and has used them often in his work. I'd been completely dissatisfied with my previous company - another local HVAC service company. Aces & A HVAC are professionals and treat their clients as a professional should. I trust their advice and work since starting with them. Highly recommended.

I've been a customer of Ace & A for over 20 years and am always satisfied with the service. Today's visit was no exception. Technician Fred arrived on time to perform my twice-yearly inspection. Because he had the items that he needed, he was in and out within 30 minutes. The staff and technicians are top notch in my book.

Experience very good constdering the problem with my furnace. My service man was very polite and knowledgeable. The office person I spoke after hours was very helpful and the daytime office person was very helpful.

From the first call into their 24 hour message system the responder that got back to me was helpful. Fred the technician, who accessed the problem was knowledgeable, honest and professional. Carol, the scheduler, went out of her way to schedule my repair, to ensure I had the least possible downtime. Fred arrived ahead of time, made the repair and within 30 minutes my heater was back up and running. Thank you Ace & A Decatur.

We love Ace and A. Carol is always so helpful when taking calls and setting up appointments. Our service person is Fred--he's the very best and we always ask for him. We have recommended Ace and A to a lot of folks based on Fred's great service and his personal approach to anything he does at our home.

Ace & A installed our system during a renovation several years ago. They have been great to work with on the couple of issues we have had. Good communication on appointments and arrival times and their service techs are awesome!

I’ve been using Ace and A Heating and Air for about 15 years, and I have a contract with them for 2 maintenance checks a year. They replaced my system in about 2012. Everyone at the company is efficient and friendly, from the reservation team to the technicians. At least 3 times that I can recall, they have gone out of their way to save money on my behalf and/or ensure I’m getting a good deal. During my second most recent checkup, the technician noticed that my hot water heater had been improperly installed and he recommended I have a plumber check it. I would not have noticed this issue myself at all, and am so grateful that he alerted me to the problem. I’ve since had a plumber (not the original installer who did not inspire confidence) correct the problem. I highly recommend Ace and A.

ACE & A has serviced our HVAC system bi-annually for years, fitted a new furnace and humidifier 2005, occasionally called out when something goes wrong. Service has sometimes varied over the years with different staff, but has been great over the last few. Great admin support from Carol, and love our regular maintenance person Jermaine, who is experienced, cheery and no fuss.

Being a curious person, all my questions were answered during the installation by the team leader. The team installed the unit and cleaned up nicely when done. In the morning the unit did not work properly. I called Ace & A whereupon someone came at the schedule time, diagnosed and fixed the problem. It sounded like a minor problem that the installers overlooked, perhaps they were distracted by all my questions. No one gets through this life without making a mistake. Because Ace addressed this oversight immediately, I'm wholly satisfied with company and would recommend them in a heartbeat. The new furnace works perfectly.

Ace and A (in the
Atlanta area) are a wonderful company to deal with. Their customer service is A+++. They communicated about every visit with calls from the office to remind us and from the technician to pinpoint his time of arrival.

Jermaine the engineer knew so much and helped explain what he was doing and why. He worked very hard, had years of experience, and was a true perfectionist. A very pleasant young man.

We also received “over and above” customer service from Carol in the office. She alerted us that the unit was still under warranty (which she didn’t need to have done) and saved us quite a bit of money. We are very grateful for all the help she gave us.

We highly recommend this company - a small family firm with excellent skills and customer service.

I have used Ace & A several years now. It's always nice to see someone come to your house that you have seen before. Tommy's great I will request his service next year. Efficient and professional! Everybody is polite on the phone and very helpful. Extremely easy company to work with! I'm on the service plan two "check up" visits per year at a reasonable price.

Fred did a wonderful job. He was punctual, friendly, and extremely knowledgeable. When the insurance company attempted to claim the issue was not water-related, Fred immediately recognized that it was—without even knowing the full background. I am truly grateful for his professionalism, expertise, and outstanding service.

We've been relying on Ace & A for twenty years. The team is always immediately responsive, courteous, knowledgeable, and efficient. Our most recent service call brought Thomas to look at our system after a pipe burst and flooded our duct work. He knew just what we needed to have done. Very grateful.

From the moment I contacted Ace & A HVAC Heating & Ac Repair, their customer service was prompt and attentive to my concerns, needs, and scheduling. My experience with Fred, the technician, was particularly pleasant. Fred was highly informative and educated me about my AC and furnace in my home. I highly recommend this company to friends and family for all their AC repairs and tuneups. I will definitely use Ace & A HVAC again for any of my AC maintenance and repair.

Ace & A did wonderful work. They replaced my whole unit and were very efficient. A representative (Fred) even came back the next day to set our temperature on a schedule at my wife's request. I will recommend Ace & A to anyone.

They showed up fast, figured out the problem right away, and had it fixed before we knew it. Super friendly, chill, and easy to talk to, The house is finally cool again and we couldn’t be happier. Definitely recommend!

I had an AC problem and the company I had been using for years couldn’t come out for 4 days after a long weekend. Carter was able to fix my AC the same morning. Will only be using his services in the future.