HVAC reviews in Norcross, Georgia

Poor installation unit comes on with heat. Does not keep appointments show up out of blue no warning. Installed new unit 2 days ago and I the air conditioning kept coming on with the heat so I called them set up an appointment for 10:00 to 2:00 the next day about 2:30 they texted me and said that they were here or we're on their way and of course I was not here so they showed up at 4:30 unannounced yesterday and we're here for three and a half hours to rectify the situation and blames it on the customer and says that it's because he has an Old furnace that was known all the way along they inspected it before so I'm just not a happy camper

Good Day:

I appreciate the services that was rendered by Brandon. He was professional, hardworking, and had a strong attention to detail. He was quite courteous and knowledgeable. He made sure that the heating system was working before he left at the end of a busy day. The services were appreciated.

Ms. D. D. King

Technicians are professional and courteous but this company will waste your time with scheduling windows they don’t honor or communicate with you about. They were supposed to come last Saturday but rescheduled due to weather for Sunday 10-2. I got a text at 12:30 pm Sunday saying I was still on the schedule. Then at 1:56 they called and said the office was closed, and no one was coming. They wanted to reschedule, and I told them “not without a discount.” They said a manager would call; no one ever did.

My new appointment was for 2-6 the next Saturday. The tech showed up at noon-2 hours early- as I was wrangling my 3 year old into a jacket trying to get out the door to run an errand. Another tech came at 3:15. He didn’t do full maintenance on my system as advertised, and he quoted me over $600 to clean a blower wheel, which is wild. And the whole experience was off. I don’t think he did much other than charge me $50 to try to up-sale me the $615 cleaning and a $1,799 installation of some sort. Horrible first time experience with HVAC maintenance. If you don’t believe me, check out the reviews for Allgood Home Services in Lawrenceville. They all say something similar. It’s the same company. I thought they’d be good because they contract with big companies, but nope. They’re terrible.

Service was impeccable. Mr Meshach was very professional, knowledgeable and kind. I had concerns regarding an accidental clogging and Mr. Meshach was very thorough and patient with all my questions and concerns. I'm a new customer, I definitely recommend using their service. I'll definitely call use them again. Thanks Mr Meshach for your professional service. Please ensure he gets acknowledged for his awesome service.

Mauro, Juan, Alejandro and Spencer were absolutely amazing, outstanding, experts. We are grateful for the fact that they arrived at our home on schedule. They worked hard all day and were complete professionals. They explained what they were doing, and they cleaned up after completing the job. I will definitely refer them to anyone who I know in need o f their excellent, professional service.

Juan and Alejandro provided great customer service always updated me throughout the process of my new ac and furnace installation. Once the installation was complete, they also explained to me about how my systems work and showed me the work that was done. I am very satisfied.

I rarely leave reviews, but this was one of the worst service experiences I’ve ever had.
I hired this company to install a brand heating and air system, expecting professional work and clean air. Instead, I got the exact opposite. After they "serviced" my system, the air quality noticeably worsened—so bad that I started coughing constantly whenever the unit was running. It felt like something was circulating in the air that absolutely shouldn’t be. I’ve never had a reaction like that before. And when I called to explain to them the situation, They try to upsell me on a part that they claim helps with air. This company’s money, hungry, and do not care about the customers Once you make a purchase, they don’t turn around to check on the service. They don’t care about nothing but themselves. To make matters worse, their customer service was just as bad. When I called to report the issue, they were dismissive and offered no real solutions—just excuses. No follow-up, no apology, nothing.
Save yourself the trouble and go with a company that actually cares about the health and comfort of their customers. This was an expensive and frustrating lesson I won’t forget. They installed the wrong air filter in my system — not just the wrong size, but the wrong type entirely. This isn’t a small mistake; it directly affects air quality and system performance.
After they left, I noticed reduced airflow and strange noises coming from the unit. When I checked the filter myself, I realized it didn’t even fit properly. I expected trained professionals to know the basics, like which filter is appropriate for my system.
When I called to report the issue, they were unhelpful and tried to downplay the mistake. No offer to come fix it, no apology — just a weak excuse.

The team from Allgood just left our house and we could not be happier. Courtney, Rodrick, Resendo and Julian were great. They arrived on time, were very courteous, took their time explaining all of the features of our two new HVAC systems. They Protected our floors with heavy drapery and made sure everything was clean before leaving. We have used Allgood in the past for plumbing and HVAC services and always very satisfied.

My tech arrived within the time window he identified himself. Respected my home by putting on his shoe covers, he was very polite and professional. It was a great 1st time experience. I would have no problem recommending them .

Danny and andrew were great with initial inspection and diagnosis of problem. Rodrick and Jaluan were great with install - efficient, very informative. Everyone was super nice and willing to explain everything at each step! New furnace is working great!

If it has not been for Tim's ongoing support throughout the day, this would not have been a 5 star review. We were originally told our water heater would be delivered between 10-2....my fiancee and I both took partial days off work to be home for it. After getting some run-around and a bit of anxiety on my part, thinking about not having hot water over the weekend, the water heater finally arrived at 4pm (no time off work was needed after all). However, Tim was very responsive and reassuring every time I texted and stayed on top of things to ensure I had my promised water heater. Christy in the local office was also extremely helpful and apologetic for the delays.

Ray installed our new water heater and was a super cool guy. Worked into the evening on Friday to ensure we had hot water.

Overall, the people here made this experience a 5 star review. My only constructive feedback would be to work a bit on that timing window and for Allgood to reach out to the customer with updates rather than requiring the customer to reach out multiple times to learn of delays and changes in the timing window.

We had a wonderful technician named Seth with Allgood Plumbing Services who did an outstanding job installing our new tankless water heater. We are very happy with our new system and Seth took our old tank with him. Seth was very experienced with this system and he kept us informed throughout the whole installation process. We recommend Allgood to all our friends and family.

The struggle is real with the back office of this place. You can tell this company is Private Equity owned. Pricey and costs cut wherever in terms of customer experience. The customer experience is only going to get worse.

The field tech was great.

But the back office was a literal horror. First call to get set up didn’t get registered. Second call to get registered was painful because, allegedly, IT was doing a production push during work hours so that messed up the poor lady who was doing her best to assist.

If you get the person I did in the Quality Assurance call team, just hang up. Grumpy, unpleasant person who just doesn’t treat even her colleagues well. Nasty. But I suspect that is because the back office is being squeezed so their owners can get richer.

The tech was great - work was super solid and he communicated really well. I’d stick with him.

My advice - use these people as a backup when your independent guy perhaps can’t tackle the job.

Allgood replaced my Compasitor today. Technician Freddy was awesome. I could not ask for a better person to service my home. Friendly, professional. He answered all my questions. Mr. Shain was awesome also. He helped me solve my problem. Thanks again Allgood.

Our technician, Jim Bolden, was fantastic. He was knowledgeable and explained everything he was doing, even walking me through how to perform a matinence task I had neglected. We will definitely ask for him next time we need our system serviced or repaired. Highly recommended.

I initially used AllGood Home Services in September 2025 for what was essentially an emergency HVAC repair. Their communication at that time was great, and although the service was a bit expensive, the technician completed the repair and I was satisfied with the experience.

Unfortunately, my recent experience has been the complete opposite.

On Saturday, I came home and realized my home was not cooling properly, so I scheduled a service appointment the same day between 6–9 PM. Later that evening I received a call saying they did not have a technician in the area and my appointment was being canceled. No effort was made to reschedule, so I had to call back myself and was placed on the schedule for Sunday between 12–4 PM.

Because of this appointment window, I missed my church service and stayed home all day waiting. At 4 PM, I received a message saying the technician would arrive between 4–5 PM because they were running late. After multiple calls to customer service, I was repeatedly assured the technician was still coming and about 45 minutes away. By 8 PM, no technician had arrived. There was also no call, follow-up, or explanation afterward.

By Monday morning, I still had not heard from anyone, so I called again around noon and was scheduled for another appointment between 12–4 PM. I explained that I was working but could meet the technician if I received notice ahead of time. I later received an alert that the technician would arrive around 2:35–2:50 PM. The escalation manager, Joshua, called me immediately after receiving the alert and I let him know I would arrive around 3:10–3:15 PM and asked if the technician could wait since the company had already caused significant inconvenience the day before.

The technician arrived about 20 minutes before I got home, which I confirmed through my doorbell camera. While driving home, I called dispatch to let them know I was about 20 minutes away and asked if the technician could wait. Despite this communication, the technician left about five minutes later. I called back immediately and was told the technician would turn around and return within 10–15 minutes. That never happened.

Since then, I have called multiple numbers, sent emails, and spoken to several customer service representatives. Despite all of this communication, I still have not received service or a resolution.

It’s extremely disappointing to have my entire Sunday wasted waiting for a technician who never showed up, receive no follow-up from the company, and then have a technician leave when I was only minutes away after clearly communicating my arrival time several times.

At this point, the lack of accountability and follow-through has been incredibly frustrating. I expected much better based on my first experience.

Allgood heating and air came through for me.John and David were very professional .They did a great job ,very nice guys,cleaned up afterwards,walked me through how it operates, these guys were great! Now don't know how the system is working because just installed yesterday but will let you know.The pricing I thought was reasonable. Just a great company all in all.Very pleased. If your getting a new system ask for John and David they will stick with you til the job is done! Good job guys!!!

I had a major root intrusion in my main line at a point under my driveway. You can imagine how upsetting and disruptive this issue was a few days before the holiday season. However, the plumber, Christopher Downey, and the excavating crew that came out led by Carlos made the best out of a terrible situation. They showed a tremendous amount of patience and compassion along with their expertise. They got the job done well and stood on the side of the customer. While I wish I didn’t have to deal with this problem, I am glad I got to work with this crew. Allgood as a company was also great to work with and made sure the work was done to the highest quality. Ask for Chris if you’re having plumbing issues!

I looked inside the grotesque exchanger and coil and you could have eaten off it! This is the old unit! Not happy with their pictures and my reality!!! Coil was pristine

I had a great experience with Allgood Services. I called to report an issue with my system, and they were able to come out the same day. Danny was professional and knowledgeable—he quickly diagnosed the problem and explained what needed to be done. He had to order two parts on Sunday, and as soon as they arrived, he came back out and finished fixing the unit. I really appreciated the prompt follow-up and excellent service. Highly recommend!

Jaluan knight, Rodrick brown, John, David were amazing installers
⭐⭐⭐⭐⭐
Great Service!
AC Guys HVAC provided excellent service. They were professional, on time, and quickly diagnosed the issue with my system. The technician explained everything clearly and made sure the unit was working properly before leaving. I appreciate their honesty and efficiency. I would definitely recommend them to anyone needing HVAC service.