HVAC reviews in Norcross, Georgia

Richard and his team did a great job from the time I initially called them until they completed the work. Reasonable pricing, great job of troubleshooting and providing details on what the issue was and options for resolution. I will absolutely recommend having this team on your speed dial if you have HVAC issues. Organized and very timely response to my call and need for HVAC service. Also military and Veteran friendly!

I called Richard on Saturday morning and he was able to schedule me for Monday morning. Osmond and Stephen came to my home in Douglasville to repair the dryer vent. They were pleasant, straight to the point, and fixed my issue with the dryer connection. I will use the service again.

Richard was literally a Godsend. He and his buddy came out to check my mini split system out after another guy came and did a hackjob connecting the line set. I was told I had a leak by another tech but Richard checked and told me there was no leak, turns out the first guy stole my freon. Richard then charged my unit with freon free of charge and now it's working great. That honesty and care really resounded with me and I will continue to use Shaw Air for any of my HVAC needs. Thank you again.

The installation process was smooth and hassle-free. The Shaw Air team worked diligently, and I could tell they took pride in their work. They were respectful of my home, ensuring everything was clean and tidy after completing the installation.

Came quickly to our business on a Sunday afternoon. Fixed our AC unit for our commercial property since we couldn’t get a hold of our property owners. Property owners eventually sent a second HVAC team to check Shaw Air’s work. They wrote a report that Shaw Air did an excellent job and there was nothing left to do. Highly recommend. Honest and hard working. Fixed on 1st try.

Initially a lot of passion in getting the job done and I left a great review when the AC unit was installed. As time went on I never heard about following up on a 2yr service agreement, not sure if that meant it included replacing filters and 7 months go by and I don’t hear so I call 3 times and get the answering service but no response. I have some health issues but I crawl up in the attic to change the filter however NO filter was in the unit?. I add a filter and the unit shuts off next day. I call again and no answer. I pay another company and they come next day and tell me the unit had too much freon? In it and they adjusted and fixed it. Long story short I am signing up for their service agreement and am done with Shaws. I see some good reviews so maybe I am the exception. Sorry but it’s hot these days and family was sleeping downstairs where we had a working AC unit.

Richard got me in last minute and went out of his way to make sure my AC was fixed within 24 hours. The guys were respectful and helpful. I'm so happy to have AC again! Thanks Shaw Air!

Well WOW, HERE'S AN UP DATE. The system I payed SHAWAIR to purchase and install has been FAILING, and Richard (owner) will not come back and fix it. In fact he has been a no show on every appointment made and my family has had to suffer in a cold house. I guess he has collected his payment and that's that.
When I actually checked the BBB, I found, he does this all the time. Since Shawair won't honor their contract, I'll have to call in another company. I'll keep you posted on what they find.

I recently came across Shaw Air by means of an escalating HVAC emergency that occurred over the weekend. My home inside began to rise to those temperatures that could bring about heat stroke, and the company originally assigned to address this had no availability until the following Wednesday! Thankfully, I was able to come across Shaw Air and spoke directly with Richard who was more than accommodating and willing to come that same day and prevent my family from having to face worsening conditions.

Richard was very knowledgeable, efficient and very much compassionate to our circumstance and was able to quickly identify the root cause to the underlying problem. It is truly rare to find this level of professionalism that also encompasses a heart for humanity in conjunction with business matters. I would highly recommend this company to attend to all HVAC needs and especially those of great emergency.

They are a very integral and trustworthy business and I look forward to patronizing this business in the future. “Thank you again Richard for addressing our issue in such a timely and courteous manner!”

2nd entry (response to Shaw Air comment): Obviously, Mr. Shaw has his recollection and I have factual evidence to the contrary. In January it all began as a very personable, friendly contractual agreement. I originally gave a glowing review UNTIL the issues began 4 months after the install (April) when he left me high and dry with a broken AC. I have almost 4 months worth of texts, screenshots, phone records, emails, etc of me describing the AC problems, how my health issues landed me in the hospital with heat-related breathing problems, my resistance to touch the equipment for fear of negating the contract, repeated requests for him to come look at my unit for himself, and much more. Richard responded to the requests with denials that I had an HVAC problem, accusations of sabotaging the unit, and (?) detailed health records and labs for himself and his mother. He finally sent someone to look at it. He found the compressor was making a noise and he leveled it with twigs and loose soil. It didn’t fix the AC. I again asked for Richard to come look for himself. He nor any of his staff came back and my future requests for service were ignored only 8-9 months after the install. Since I was concerned for my health, I had no option but to hire another company who found it to be a simple fix to reconnect the broken hot wire between the compressor and blower with a new connector. I will upload their report if possible. Please private message me if you have questions or comments.

1st entry: The HVAC was installed in January. Richard was aware I got the new HVAC because of my multiple health issues that required good indoor air quality. However, Richard didn’t follow through when I reported a problem with the AC in April. The compressor didn’t cool the air, the fan blew warm air continuously, and the humidity was around 70%. He was determined the problem was with the thermostat over the telephone. He never came to inspect the unit. He stopped replying to emails, texts, voicemails, and messages I left with his answering service (I don’t think he had any administrative staff). I eventually hired another company in June to make the needed repairs and conduct routine checkups. Most importantly, they repaired the hot wire running between the blower and the condenser that was broken off at the connector. They also re-leveled the blower and condenser, connected the float switches, and re-routed the condensation tube for better drainage. Richard did not conduct routine checkups as required by the contract. I also found out the installed unit was greatly over-priced as compared to other contractors.

Great experience with Shaw! Got in touch with them, got seen, diagnosed, and repaired all within a couple hours. Richard was diligent and knowledgeable and was able to give advise on how to take steps to resolving future issues and did all this with a great attitude. Thank you so much Richard and Shaw Air.

A couple of late nights but, overall a good experience. We had 2 hvac systems professionally installed at a great price. Richard is a hardworking professional hvac technician that knows his stuff, he explained everything and answered questions as he worked. I would definitely use Shaw Air again.

Shaw Air is a great service and a great experience! Shaw is a great guy with a great team who are warm, personable, caring, sensitive to you needs and professional. They Most importantly the installation and service was at an affordable price.....actually half the price of one company. They are even going to come back and add a return air duct. I wouldn't want anyone else! I highly recommend Shaw Air!

Richard was very professional and explained all the issues in a way we could understand and provided multiple options to resolve the issue with the HVAC while explaining the pros and cons of each. Thank you for great work done!

Richard is very responsive and his services make a the whole process of replacing your AC very easy. He is knowledgeable and experienced. He has excellent customer service. I definitely recommend Shaw Air.

Richard is on top of his business and earns it. He listened better than other quotes I received, and his effort, price and explanation of the system was better than expected. I saved money and he visual walked through everything with me to see all was good and answered all questions after working late that night. Would use him again! He started this business 2 years ago and I wish him great success for the future.

I recently had the pleasure of having air conditioning installed in my home, and I cannot express how delighted I am with the entire experience. From the moment I contacted the company until the final installation, everything was top-notch and hassle-free.
First and foremost, the customer service was exceptional. The representative I spoke to was knowledgeable and guided me through the various options available, helping me choose the perfect air conditioning unit for my needs. They patiently addressed all my queries and provided a detailed quote, leaving no room for surprises later.

I enjoyed working with Richard. You rarely meet the owner, and I found him incredibly charismatic, prompt, and easy to work with. He was honest and reasonably priced. I have already referred him and would highly recommend his company and staff.

Great company. The best prices around with top notch customer service. Despite every obstacle they faced, Richard and his helper stayed until 2am getting our AC and furnace replaced. Any other company would've rescheduled and told us we were SOL. In addition, he also got us a portable unit to use until we had AC again. The other companies I inquired with offered no such thing.

Richard was great! Our AC system was not cooling, I called him at 10pm on Tuesday night & he was at our house on Wednesday at 9am (the very next day). He was phenomenal! Thank you.

Stay away! Accepted our deposit delayed installing for weeks with no reason, (now months later claims that was because our unit was not available) then went completely dark for several weeks and stopped responding at that point I had to hire another contractor (who did not have any issues with unit availability) Now Shaw is claiming to have had a stroke but will not issue a refund because I'm "CANCELLING" outside of the 3 day window on their propsal. What a joke. Lots of other options out there. I would advise looking elsewhere.dont get ripped off like me!