Plumbing reviews in Honolulu, Hawaii

I am a Resident Manager for a condo on the Gold Coast in Waikiki. John the plumber came today to repair a shower leak for one of our owners. He was prompt and professional. He knows what he is doing and dependable. I plan to use them more in the near future.

Excellent service by Warren & Camilo & pricing. Received E-mail confirmation reminding me of service appointment. E-mail billing provided by home office immediately after crew submitted invoice. I highly recommend Diamond Head Plumbing.

Excellent service. The plumber, Chris Kennedy, was here the day after I called. He started with the basics and did a nice job figuring out the issue. Three or four other repair/inspectors type people had could tell me the reason my Jacuzzi tub was not working. Chris figured out the power source was defective. Annoyed with myself for not figuring it out but the price was fair since it took Chris time to figure it out.

I called this plumbing company to fix a leaking pipe under the floor and got a nightmare that became worse and worse. The cost of the whole undertaking cost me thousands of dollars and led to more expenses. I wish that I had gone to another company instead.
I don't know where to begin. They removed the flooring of the room and told me that the cost of the work would be higher due to the hard rocks underneath. They raised the cost to double and because I wanted to get it done I went ahead with the project.
So, finally, they fixed the pipe and then I had a contractor replace my flooring. I thought that was it. So I thought.
A few years later I noticed that our water bill had gone way up. So I checked all the usual suspects and even had a plumber come in to check the situation. That cost me even more money to have the whole thing checked. After much investigation he concluded that the work that was done earlier may have leaked.
Instead of calling Diamond Head Plumbing I called another plumbing company who repaired the leaking pipe. And the cost to do the job was a whole lot less even with the soil underneath being stabilized. I should have gone with the other company to begin with.

We had a leak in our automatic sprinkler system. Chris was able to locate it, dig up the effected area and repair the problem. They were on time and went right to work. I was refereed to them by a friend after telling them I had tried to get someone to come find and fix the problem and not have them either call back or show up. Diamond head Plumbing answered the phone so I was able to speak with them and they set up the appointment. They sent a text telling me that Chris was on his way and he showed up on time. Hopefully I will not be needing any further repairs but I would use them again if I did.

Highly Recommend.
Clean, Prompt, Professional, Fair pricing, nice people.
Leaking faucet required replacement, non-reparable. Warren was the tech that showed up, looked at problem and explained best options considering our sinks design, and best way to save money on the repair. I purchased a faucet set that I liked at H.Depot and Warren returned to do the install a few days later. There were a few unforeseen issues that he trouble shot in a timely manner and completed the job quickly.
On top of being a very nice guy, Warren is very knowledgeable, courteous, and professional!
When the job was finished he left the premises spotless as if he had never been there. ~~~Thank you Warren!

I love Diamond Head Plumbing. I have a rental unit in Honolulu where our tenant had toilet leaking problem. I donʻt have a lot of knowledge for repairs. One of the staff explained so well on the phone. I remember talking to Cooper. He is superb! The work was done well and the repair did not take long, meaning we paid as we had expected during the initial phone conversation. I have few upcoming plumbing projects and will not hesitate to call this company again. Feel free to let me know if I can be a reference for future customers. .kiana

Hired this company for a drain scope inspection. The first appointment we set up was a no-show, then the inspector was several hours late to the second appointment, so we were not able to be present for the scoping because of needing to get back to work, and not being sure of when he would show up. This first inspection returned a bare-bones report without photos or video of his findings that contained inaccurate information. The company owner finally sent out a third plumber from the same company to re-scope with photos and video as should have been done the first time, but we still had to chase down the video with several more calls and emails. Receptionist was also rude in our calls to address the issues we had. We received zero discounts or apologies for our time waiting and missed work, nor for the attitude of the inspectors. Hope we never have the misfortune of having to interact with this company again, would not recommend to anyone.

Their employees stole the tools out of our car and the owner covered for him saying he had no workers living in Eva After tracking my tool to eva with a locator tag The employee was rested for a third degree felon. Personally I wouldn't use a company that would cover for an employee that steals. After calling the owner to inform him of this information it seems as though he could care less Also it should be noted Hawaii contract licence law requires all forms of advertising to have your licence number on anything that is used for advertising there vans and their website does not have their licence contract number so it looks as though they just Don't care about the laws.

We called DiamondHead Plumbing at 10:00 this morning and by 11:00 plumber arrived at our home. DHP Deb answered phone within a few rings and set up appointment. Deb is very professional, friendly and pleasant. Nick is the plumber and he is knowledgeable, professional, respectful and pleasant. Nick fixed our plumbing issue and patiently answered our questions. Thank you DHP for being in business and doing a great job.

I requested estimates for a bathroom sink replacement from several companies but decided to go with Diamond Head Plumbing, not because they provided the lowest estimate but more so because they were the most professional and knowledgeable. I had questions about the estimate that was emailed to me, so a couple of technicians were sent to my residence to do an inspection. The office sent me a follow-up estimate that was higher than the first; however, it was consistent with what I discussed with the technicians who did the inspection. On the appointed day, technician Chris Robinson arrived on time wearing a mask and practicing proper social distancing. Chris did an excellent job and took the time to explain what he did. The payment process was also quick and easy. I can’t see Diamond Head from my home, but I called Diamond Head Plumbing anyway and am glad I did!

I used this company to install a water heater that I provided myself and they charged me over $3k for the job. They charged me $2000 for copper piping and when I brought it up to them they sent another technician by who agreed with me that I was charged too much but the company decided to not do the right thing in the main office and didn’t refund me for a dime. Overall, they overcharged me like crazy and took advantage of m . I am a creature of habit and I have used them for many jobs at my home and also at my business so I didn’t expect to be taken advantage of like this. It’s a shame because I am a very loyal customer and since have found another company that is straight up and not shady. Please use someone else.

I discovered I had a leak under my kitchen sink with extensive cabinet damage. I called Diamond Head Plumbing, they sent a plumber to find the leak and assess the damage. After he did that, the owner came to discuss with me the repairs needed and order a sink, faucet, and disposal right away. Then plumbers came to install, and a designer came to help me with the configuration of new cabinetry to replace the badly damaged one. All of the people who work for Diamond Head Plumbing were respectful in the way the spoke to me, and respectful in their behavior in my home. They were prompt in their arrival, did the job and cleaned up afterward. I dealt with the owner, the estimator, the plumbers/installers, and designers and all were great. I'm glad I called Diamond Head Plumbing.

Customer Alert: Concerns About Diamond Head Plumbing's Practices

On November 20, 2024, one of my tenants hired Diamond Head Plumbing to clear a clogged toilet in a small duplex unit. The plumber arrived at approximately 3 PM and worked for over three hours without resolving the issue. He stated he would return with a camera next day but never came back.

Subsequently, a representative from their office contacted me, requesting my credit card information to ensure the plumber would complete the job. She assured me a credit would be applied for the incomplete work. Despite providing my card, the plumber did not return, forcing my tenant to find alternative accommodations.

On the third day, another plumber and a manager arrived. They spent three additional hours clearing the clog. However, I was charged $1,685, which included an equipment fee, despite their $225 hourly rate. I believe the equipment cost should be included in their service charge.They need right equipment to clean, that's why we hired them.

When I called to discuss this, the representative refused to issue any credit and threatened to charge $3,000, citing my credit card on file. Her tone was very low quality and unprofessional, and she later denied making those statements she then hung up.When I called back she answered and denied saying that was not her.When I asked to speak to that lady she refused and argued with me over 20 minutes with very arogonet tone.
I requested to speak with a manager or owner, my concerns were ignored.
Then said manager will call back next day.
I waited 2 days manager didn't called.

This experience was highly unprofessional, unfair, and frustrating. I would caution others about using Diamond Head Plumbing based on my experience.This all true.Never recommend.

Asoka

Believe the low rating reviews:

RED FLAG: I called a plumber to inspect a water leak. They quoted $400. Two people came. They didn't find the water leak and suspected a general area where the leak is; since two people came, they charged $900 total. (Rip off!) They left without finding the actual leak and didn't provide a plumbing report. They also said they would call for the scheduling of next time to fix but they didn't. I had to call Diamond head plumbing for the report too.

I eventually got an evaluation from another plumber and was quoted $250-300 for inspection. When I showed him the report from DHP, he said the report was not comprehensive.

BEWARE: overly expensive with poor service.

To Diamond Head Plumbing’s response: the reservation wasn’t under my name, but it happened to my family. We hired 1 plumber , and he found the leak and fixed it same day. Cost was $800. Please improve your business practices. I won’t be calling you.

10/10, would use again. Great experience all around.

Poor service on the phone. I was treated like I wasting their time by asking for a quote. Decided to go elsewhere

Jon was awesome. Quick and easy, with great pricing.

Excelente!!!! He was very attentive and came out on holiday! Very good service and was prompt and very efficient! I'd recommend to everyone!

Same day service, extremely courteous and professional. Chris even wrote a note to my landlord that the issue was with the underlying pipes, not anything done by the residents.

Responded right away to my inquiry, came to the site in a timely manner, evaluated and fixed our issue, and handled themselves with professionalism and respect. Very highly recommended.