Plumbing reviews in Honolulu, Hawaii

We got our place in need of a major plumbing renovation. John Merryman with Low Cost Drain Plumbing got a major role into the project. Foreseeing potential issues and advising the best route for having everything addressed in a professional way with competitive pricing.
Straight forward, accountable and honest.

John Merryman is an excellent plumber! Returns call/text quickly & very knowledgeable. We had a nightmare water main leak, dealing with the Board of Water. John handled our problem efficiently & reasonably priced. Saved us in a huge way! We're very grateful! Ken & Patti Yasuhara

Awesome people and awesome service!! You'll be glad you chose them!! Security and peace of mind 😉

The team was excellent well trained and very professional. It was a pleasure working with them

On time professionals, honest and affordable. Used these people for over 30 years.

Great family owned plumbing service with an experienced & knowledgeable team of plumbers.

Great, family owned plumbing company. Responsive office staff, competitive rates & knowledgeable plumbers.

Definitely one of the best plumbing organizations on island. Affordable rates, quality work & amazing level of customer service.

Quick to response to my call and got the job done the same day. Amazed at what an astonishing job they have done , I will reccomend this company for future references. Thanks Security Plmg.

Today was great. Don installed a new kitchen faucet. We've had him work on our stuff before and he's excellent.

I've used Security Plumbing in past - from the time I was living in my condo. I've always been able to get an appointment within a day or two and was satisfied with their repairs and prices.

However, I've had to call them twice in the last five months or so and I haven't been pleased. The first time was to repair the drain in the shower. They had to look for the proper stopper because the tub was not a common design. I called the contractor who remodeled my house and they referred me to the website of the manufacturer of the stopper. I sent the correct email to Security Plumbing. A week went by, then a month, a month and a half, and nothing. I finally ordered the part myself and told Security Plumbing I got the stopper so please send someone to replace it. They sent someone over and it was done fairly quickly.

On a recent occasion, I wanted grab bars placed in the shower. They sent someone to take measurements so they could order the grab bars. I waited about 5 weeks without hearing back from them so I called them back. I was told that they were hesitant to send someone because they weren't sure what kind of studs were used. And there was an issue if their stud finder could find where the studs were placed since there's an enclosure. I called the contractor and was told that the studs were wood, not metal (it seems metal is more common nowadays). I told Security Plumbing. They were able to find a plumber on stuff who was confident that he find the studs and drill through the enclosure without damaging anything. An appointment was made and the gentleman came down. He was able to find the studs (they were placed the standard 16 inches apart) and suggested ways he could drill the holes to attach the grab bars. He would send me an estimate and if I agreed, they could make an appointment.

After waiting five weeks, I called again. A woman answered and said the supervisor would call me make in a couple of minutes. I had to call back later and said they would call back in a few minutes. I waited two more days and called again. I finally talked to the gentleman and was told that he would call me in a couple of minutes before he leaves for the day. It's been about a week and no call.

I should have learned me lesson the first time. I'll look for another plumber. The only reason I am giving Security Plumbing three stars is because of the excellent work they've done before. I worked with Brandon, the owner, about six or seven years ago and he was great. Can't say the same thing for some of his employees.

Wes and Raven at Security Plumbingdid a great job for me. They came out and fixed a leaking toilet (Replaced gasket Between tank and bowl), leaking showerhead, and a sink that was pulling away from the wall and needed adjustments to its handles. Thank you, Wes and Raven

Not nice to
Me

Never call back when they said they would. Contractor for Home Depot for water heater install.

Dont ever call this unprofessinal company!!!! They dont show up on the time they tell you. They dont return your calls! Never never never call this company!!!!!!!! Trust me! You'll waste your money and time for this shity service! Find someone else BETTER!

Got recommended by their pest control company. Allen and his team promptly helped out with our water heater issues. Thank you Kamaaina!

We called Kama’aina Plumbing and the dispatcher answered, assigned a plumber efficiently. Plumber showed up on time/earlier than we had even hoped, and got the job done efficiently. The plumber, Michael, was courteous and quick. SO grateful. Thank you!

Wow, very disappointed with Kaamaina Plumbing. I took the day off and plumber was scheduled for 8 to 10 am. He (Alan) never showed up. Office staff let phone RING off the hook, and I finally got through about 11. Very expensive estimate and very disorganized operation. Recommend looking elsewhere for plumbing support.

Living in an older high rise condo has exposed me to interesting plumbing needs. The first two plumbers I needed to hire did adequate work but seemed to leave small things undone. For example after the installation of a new garbage disposal, the plumber stated that the slight looseness was how it was supposed to be. However, when the Home Depot partnership with Kama'aina Plumbing resulted in Joe installing a new toilet, I saw a plumber with total attention to detail and total neatness. When, a few months later, my sink was clogged, I called the same company and rescheduled the time so that Joe could be the plumber. Again, I notice systematic attention to detail and neat and complete work. Incidentally, Joe also noticed that the garbage disposal was not properly tightened and properly tighten the screws. I will contact this company and ask for this plumber in the future.

I went with them because because they work with Home Depot and I have a rental property in Hawaii and needed a water heater replaced. From the beginning I stated numerous times I was going to put the work on my Home Depot credit card. They are horrible at gettin back with you. They never explained the process to me. I’m thinking since they are with Home Depot they are a good company. First they requested pictures so I sent them, never heard from them. Then, I emailed them about to see if they got the job started and I was told they were still waiting on the pictures I had sent 2 weeks ago. I resend the pictures and then she tells me that she found the 2 week old email but they need better pictures. I get them the better pictures and wait. Nothing from them! I email to see what the status is and I get told they are waiting on me to buy the water heater, which I was never told to do. I was thinking they are with HD so they will pick up the heater, do the job and send me a bill so I can pay with my HD card but no. I then buy the heater and tell them. Job was done correctly. Then I wait for the bill. No bill. I email them about the bill and I am told that they sent the bill to my property manager!!! I spoke to Alyssa in numerous times and I explained to her many times I was gonna pay with my HD card cause this was exactly what I didn’t want to happen. Alyssa then tell me that the property manager check it’s in their possession but they have not process it and that they won’t. So I give them my HD card so they can charge that. Everything seems fine but no!!! I email 4 days after to inquire to see if the charge went thru to the HD card and Alyssa tells me that it is still processing and when it does she will send me a receipt. Never happens. A week later I email her and she tell me the original check from the property manager was processed!!!! And they didn’t charge my HD card!!! I get no interest in my HD card. That’s why I wanted to do that instead of taking 900 dollars from my savings. Nobody can explain to me how all this happens. I have all the emails and all the communication with them and now I’m just being told that there is nothing they can do. I would avoid this company at all cost. The work was done correctly but the way they communicate it’s horrible and they do not have your best interest at heart. I’m also complaining to HD!! They bare some responsibility also and the property manager as well but after the job was done kamaaina demanded payment from the property manager so of course they paid but kamaaina knew I wanted this not to be charged to the property manager.

This is the only plumbing company The Home Depot contracts out for the windward side of the island.
The cost of installation that this company quoted us was more than the water heater! They informed us it would cost around $850!! to install the heater because of the existing system the home has. After calling many other plumbing companies and explaining the situation, they all informed us the same installation would cost at the most, $500. Took my business elsewhere to say the least.