HVAC reviews across the US

I had a complicated plumbing situation that I needed resolved, and CTW went above and beyond to get it all sorted out. Though their price felt a little high, I was eager to work with a company that was transparent, had expertise, and prioritized customer service. And I don’t just mean “being nice” customer service - I mean doing a great job and making it feel easy for me from start to finish. Ray and Dillon took extra time to make sure everything worked well before leaving, and helped me gain a better understanding of how my own systems worked. Their standard of excellence and pride in their work left me with a functional system and a confidence that I could call them back in if anything went wrong in the future. And they were easy to work with throughout. Call The Whale clearly takes pride in providing 5-star service, in fact they promised it right at the start. In the end, they very much delivered on that promise.

The Whale responded quickly to our call and we were able to have a technician here in a few days (it was not an emergency). Drew was here promptly and was familiar with our boiler and promptly diagnosed our problem. He had the repair done in a few hours. Drew was friendly, knowledgeable and explained the process. We will keep them in mind for any future heating or electrical issues. I would give them 5 stars, but I am not sure how reasonable the price was.

After my furnace stopped working and was Josh came to do an evaluation. He polite and professional pointed out the problems and gave me three options for replacing the furnace. Josh was clear about the positives and negatives of each option.

Kyle and Mark came two days later. The continued Call the Whale’s polite and professional service through out their interactions. They removed the old furnace and water heater installing a combi furnace.
They left the area neat and clean without any mess from the job. They walked me through the new equipment answering my questions with clear and precise answers.

Overall I had an excellent experience with Call the Whale and would definitely suggest them to anyone having problems with their furnace.

Very friendly, punctual and clean work!

Be very careful hiring this company...they give you a quote...then up the bill without asking your permission first. I hired them to clean my chimney...the man was at my house for one hour....I was quoted $150....as soon as he finished...he presented me a bill for $190! He never mentioned anything to me that there would be an additional charge..... I contacted the owner with no return call.

I hired this company many years ago....I couldn't remember why I stopped using them...until today....they may have got an additional $40 out of me this time...but they will never get another ounce of business from me again. Not to mention everybody and anybody that I will tell to stay away.

For ten years Bill's Clean Sweep has been our chimney service company without anything but friendly & thorough service. This past weekend they earned a five star review! I called on Saturday morning after the handle of the damper broke Friday night. Pam called me back on Sunday and by 9am Monday morning it was repaired.

Very professional, very nice, and super clean. This was our first time having our chimney professionally cleaned. My husband suffered a severe injury and things went by the wayside for a couple of years so we definitely needed a professional come in and take a look at things.

I couldn't be happier with guy/s at Bill's Clean Sweep. Excellent service. Courteous and the price was just as quoted. Did I mention that they're super nice? They even wore masks, which is important to us. Yep. Highly recommended.

Very responsive, thorough and extremely nice.

When I called I got the answering machine but was called back very quickly by a very nice person. On the day of the appointment, two young people showed up on time and immediately got to work. They were very courteous, and gave us all kinds of precise advice. They cleaned our chimney and the rain cap and when they left our stove and living room were spotless.
I really appreciated their punctuality and thoroughness and how they engaged with us. It was our first time using them after we decided to switch from another provider who we found to be less reliable.
Bill's Clean Sweep has earned our trust and business for years to come.

So kind and helpful. Punctual and do great work. Have helped us to use our woodstove more safely and effectively.

AC down at elderly parents during the stretch where it was in the 90's and humid. Father called and they said it'd be 3 months. I called twice (because that's obviously not going to work) and they assured me I'd be hearing from someone to diagnose the issue. 2 weeks later I finally got a call back. Unacceptable!

I would give them a zero if I could. Never have been treated so poorly as I was when I wanted to have my heat pump cleaned. Someone came out and cleaned for $250. Then they wanted to charge me $500 for a bib cleaning! I was told the heat pump cleaning was going to be less than $200. When I called and talked with the service manager I didn’t feel like they cared one way or another if they kept me as a customer. After working with the public for thirty years I would definitely handled this differently. But that’s Ok I went to another local business who was happy to have me as a customer and charged me wayyyy less than $500 for a bib cleaning. They did me a favor! You know when you spend a few thousand to have a heat pump put in you like to build a relationship with them to continue to purchase and get there services. All and All they did me a favor. I like good customer service and I didn’t feel I received it.

We had Chuck’s install 2 heat pumps in our home in South Burlington in 2015. We also hired them for the annual contract for preventative maintenance. We started spending our winters down in Florida - after 10 years of hiring Chuck’s for our Annual Contract for heat pumps and furnace, we came up from the south in May 2024 to find the heat pumps not working. Chuck’s suggested that they were too busy and we should hire someone else to take care of that and we did. We had the same problem in May 2025 and the response from Chuck’s was that since we had someone else work on our system they would drop us us as customers. After 20 years and spending close to $50k on a local business they decided to drop us as customers. All the great employees that I worked with, at Chuck's, have all left and apparently the new service manager has been calling the shots and dropping customers. I got our system changed by another local contractor on time and budget. Shame on Chuck’s for dropping customers who supported them for close to 10 years. No wonder they are losing customers left and right and I will be sad to see this local business fold down due to some eccentric employees.

Kind of late in summer season to have our AC inspected under our annual service contract but do want to note we appreciated the inspection and service to assure us everything working fine. Particularly want to mention technician Bryce who did a great servicing HVAC system. He was professional, courteous and thorough inspecting and cleaning system and explained how everything was working. I’d recommend Chuck’ s. Hopefully, we won’t have to wait til spring for heating system service and Chuck’s will schedule that before winter.

Chuck's Heating is absolutely fabulous to work with. I had a custom job where I was replacing my kitchen crown molding with custom metal trims, they can out and measured and then when we needed to make slight adjustments afterwards Gary and Joann were totally accommodating. They take real pride in their work. Thank you!

Terrible customer service! Had been a customer for 14 years. Then I had to change my email address. Well they didn't get it right which may be understandable. They like to think they are on the leading edge of technology via communicating through email. But it doesn't work.... Anyway, I tried to hold them to task and getting the email corrected and for over 9 months nothing happened. When I questioned why, Rob told me he would get it straight. Well he didn't and in fact went the other way and told his boss, I'm a terrible person and Chuck's shouldn't keep me as a customer. When I called again after Rob failed to deliver, I spoke with a person named Dave (later found out he is the "boss"). Dave didn't identify himself to me at all and called me "abusive" and stated they didn't need my business - already had too much business! In fact Dave didn't even let me address the issue at all and then hung up the phone. Mind you, I never called anyone at Chuck's a name, never raised my voice and never swore at anyone. In my 40 years of customer service, the first thing I did was to determine what the issue was and then determine how we might resolve the issue - called investigate and resolve. Not the procedure for Dave and Chuck's. Nope, just tell the customer they're done and to go away. Would not recommend them for any work!.

A crew from Chuck’s was here the last five days installing a 2 outdoor unit, 6 indoor unit ductless heat pump system in our home in Williston. Not only was the crew punctual, respectful and professional, they also went the extra mile to work with me to make sure the slimducts outside looked exactly how we had hoped. I work from home so was here for the entire install, but never once felt the need to check up on this crew. I can’t recommend this company highly enough if you want a great Mitsubishi mini split heat pump system installed.

Worst experience possible. New house so it should’ve been easy. They had it ALL wrong. Once they realized that it was bad, they were forced to try and fix their mistakes. They couldn’t even do that correctly.
Warning if you want a quality HVAC installation look elsewhere. Zero pride.
If you value good craftsmanship, honesty, and what you’re promised then don’t use Chucks. If I could give ZERO stars I would.

Tim was great! Friendly, professional and got our shower fixed and water back on quickly. We've used Benoure for several critical plumbing and HVAC issues over the years. They fix whatever needs fixing, and go the extra mile to make improvements, like when they replaced our central air unit and also improved it's foundation and moved it away from the window so it didn't impede our view. We appreciate their excellent service.

Ryan and Patrick installed a new high efficiency boiler system to replace our 30 year old boilers at our church building. They did such a fantastic job, I don't even know where to start. They were friendly, courteous, professional, ... you name it. During the three days they were there working on the new system, most of the time I didn't even know they were there. Simply put, they were fantastic. And when they left, you couldn't even tell that they were here, other than the fact that we now have a beautiful new system in our boiler room. We won't use another company. Benoure treated us great, and I don't think we could find any better. Thank you to Benoure, Ryan and Patrick!

I wanted to thank Crystal and John for their amazing responsiveness and professionalism over the past two days as we averted what could have been a terrible frozen pipes/damage event at our house in Stowe. The Benoure team really came through for us, after hours, in very cold temperatures, to make sure our house was not damaged, and we appreciate it so much!

I'm doing a largely self led kitchen renovation and came across a mystery pipe that needed some identification and relocation. I called Benoure on the recommendation of a friend and they had someone out within a day who ended up taking care of the job on the spot. I am rarely floored the way I was with Benjamins level of service, kindness about my completely destroyed home, and his ability to take what I thought was a monolith of a problem and fix it in an hour and a half. I will be recommending these guys to everyone and their mother and am so glad to have a new reliable plumber in the area. 10/10 for Benjamin.