Reviews of local pros in DeKalb, Illinois

(READ THIS BEFORE CHOOSING YOUR NEXT CONTRACTOR)

IT’S BEEN A YEAR SINCE ALL-STAR INSTALLED AN A/C UNIT IN MY HOME AND WITH THAT SAID...

Everything All-star promised before the install has been validated by my properly working unit and All-star standing behind their work! I didn’t have to post a 2nd review a year later but felt it necessary to inform the world of a job well done. In my opinion, this review carries more weight as I’ve had a year to experience any difficulties with the new unit or All-star’s service. To which, I can attest to none!

At the time of the install, I didn’t know any HVAC contractors as I was settling into my new home in Sycamore. My home is about 2800 square feet on over an acre of land and the other contractors must have seen dollar signs as they approached as their bids were bloated and insulting.

Jason the owner on the other hand came in at a great price after doing a terrific analysis of my cooling needs. With so many contractors, it’s not so much what they tell you but what they don’t tell you. Jason was the polar opposite of that contractor we all dread.

In conclusion, my new unit runs great and I have the highest confidence All-star will stand behind their work moving forward. My electric bills are less and my house is as cool as I want it in any weather condition!

Jason was a pleasure to work with and is very knowledgeable and not pushy at all. The All Star team (Nick and Thomas) showed up on time and were also very knowledgeable and polite. They replaced my furnace and AC unit and did a great job. Very professional and everything is working great. If you live in the Sycamore area you should give ALL STAR a chance, I'm very happy I did.

After not having such a good experience with another local HVAC company and wasting $175 we decided to contact Allstar and we are so happy we did. They came out and ended up having to install a new furnace. They were quick, professional, and gave us a great deal on pricing! We are so thankful for them and will always contact them in the future!

Greg at All-Star is 5 star's of awesome!
I used to go with the cheapest of the season. I'm sticking with the most knowledgeable professional in the area from now on. (I sleep better knowing that things are done correctly)
Thanks All Star
Update
All Star isn't around anymore! Perfect Home Services is the new company.
Not a fan

I just had Greg (owner of AllStar) out to fix my furnace. Previously I had been using ServiceNow(Cortland) for my HVAC and plumbing needs. Never again will I call Service Now. They are outrageously overpriced.
Greg is the only man I will call for any HVAC needs. I called in the late morning and was told he would be out to my home around 3pm. I got a call around 1pm and he was able to come to come early. He arrived in 10 minutes! Our heater was not working consistently. He took his time and checked several things. He left telling me he was still not 100% sure it was fixed. Told me to call back that his work is guaranteed if any other problems arose. Not only was he a great technician, but he was also very sociable. I was only charged $85 for the service call. Service Now would have charged me $99 for the service call + probably $99 more just to clean some sensors. I called All-star because there were so many 5star ratings over several years. I am very glad I did. I will gladly recommend Greg to anyone with HVAC needs.I wish I had a professional like him for all my home maintenance needs..electric, plumbing, appliance repair!! Thanks Greg!! I appreciate you being speedy and fair with your prices. Keep up the good work😊😊

All Star and Greg the owner is the best business man around.
We originally called One hour hvac which is now called Service Now and they were useless and incompetent.
They came out twice for the same problem and I even had a video of what the unit was doing.
They replaced the contacter switch and when I questioned that I didn't think that was the problem they said they weren't sure but was worth a try.
We paid $99 for the first service call and then Chris the owner wanted another 249 for a 5 minute install.
They said if I signed up for the club membership at $120 per year it would be cheaper.
I refused and told them I would pay $50 for the install and to take a walk.
Fast forward a couple days and the A/C was still not fixed.

I called Greg at All Star and asked if he could come out and texted him the same video I showed the last bums.

He came out and within 20 minutes had the issue resolved and told me there was no charge because he was a few minutes late.

I told him that wasn't a problem and that I would pay him for his time and insisted but he still said no he stands by his word.

Greg is a rare commodity these days.
Its refreshing to know that there are people in this world who still possess honesty and integrity.

Service Now is a scam they are more interested in up selling you on monthly memberships than they are doing good work and standing behind their work.
Do not use Service Now.

Call Greg at All Star instead.

Thanks Again Greg

It was recommended to me by another heating & air company that I should replace my 11 to 12 year old furnace because there is rust on the heat exchanger. I wanted a second opinion and when I contacted All-Star Heating & Air, they came out right away, looked the furnace and said that I absolutely do not need to replace the furnace right now. Jason, the new owner of the company, said that there is rust on all furnaces of this age. I appreciated his honesty and will be using them for all of my heating and air needs going forward.

I had my furnace go out in the middle of the night on one of the coldest, if not THE coldest, nights of the year. I called All-Star at 2:45 am and the owner of the company showed up 30 minutes later to fix my furnace. The house was warm again by 5 am. My wife and kids had no idea any of this even happened by the time they woke up. Fast, quiet, and affordable.

Thanks again to Greg for a great experience. I would recommend All-Star to friends and family, and will definitely use them again in the future.

I don't typically take the time to write a review. "Service" is an expectation when paying for a service. However, I will make the time when that "service" is either over-and-above or severely lacking. KUDOS to All-Star Heating! Furnace went out in the middle of the night. I called All-Star because of the Google reviews I read. Everyone of them are spot on! I asked for them to call me on my cell phone on their way... so I could leave work and meet them here, which they did. Service was same day and Greg (owner) was extremely professional and courteous. Explained my problem... and I do know a little about furnaces so I was very comfortable knowing he was telling me the truth and not trying to oversell me on something I may not have needed. Job was completed quickly and cost was very reasonable. The All-Star magnet is now on my furnace for any future repair! -Ken R

Overall, this place is pretty responsive, and they were able to get a technician here very quickly. I had done service with them last year to fix a broken part. This time, I had to call them out twice in order to properly identify the issue though. A part broke the day after they came the first time (and after I was first charged for cleaning which I didn't ask for and wasn't the issue). I was given an estimate to fix the part, and it was wildly expensive. The technician also said my heat exchanger could break soon based on CO readings (1 ppm...), but that was not true because those are somewhat normal readings and I have a CO detector in my home. The heat exchanger is under warranty for 20 years, and he didn't mention that. So he just suggested to get a whole new furnace, which I don't need at this point. I contacted another place for another opinion, and they got the part and are able to fix it for less than half the price. Make sure you do your research, sometimes second opinions are worth it. I didn't want to give too harsh of a review rating, because this stuff is fairly common anywhere you go. I'd say if you just want something done quickly, it's okay to go here
EDIT: I received a call from the business after they had seen my review and they were able to resolve the issue for me. It must have been a misunderstanding. Overall, this company seems like they care about their customers. I do recommend them, and I really appreciate their great customer service.

We called All Star to repair our broken furnace, Greg came to our home the very next morning and was very corteous and professional. He diagnosed the problem very quickly, ordered the parts, and had our furnace fixed the following morning. He will be getting our business from now on. If you are looking for an honest and professional HVAC technician that won't break the bank call All Star and ask for Greg. You won't be disappointed. Thanks Greg!!!
Best Regards, David.

I called Greg of All-Star Heating at about 9 P.M. on a Saturday evening when our heater was malfunctioning. The temperature in our house had dropped to 59 degrees on an evening when the temperature was -20. Greg said he would be out in ten minutes and true to his word he arrived ten minutes later and immediately set to work initiating repairs. Within minutes our heater was operating as it should. My family is grateful for the prompt, professional, and reasonably priced service Greg and All-Star Heating and AC provided. We are now loyal customers and will be utilizing All-Star Heating and AC to conduct preventative maintenance on our heating and air conditioning units. All-Star Heating and Air Conditioning Should be your first call if you have heating and AC problems or want to stay ahead of issues and have them serviced to prevent such issues.

Thanks Greg!

I have had both heating and cooling work done by All-Star ranging from small winter furnace maintenance to the installation of a new air conditioner. The owner runs service calls himself and is extremely friendly, knowledgeable, but is never in too big of a hurry to explain equipment malfunctions to customers. Prices are competitive and fair. Often a same day service experience and communicates very well with customers even on route. I highly recommend the company.

First of all, If you think you are doing business with All-star when you call their number you are not. They are now Perfect Home services which get you to sign up with their maintenance plan for $15 per month. When I signed up I was never told that I was not doing business with all -star. Perfect home services came to my home to do an air conditioning maintenance check at which time I was told that my Dual Capacitor was going bad and that since (according to them)my compressor was also failing I might consider getting a new system and they would be happy to give me some quotes….this didn’t sound right to me and it felt like a sales pitch. Since I didn’t know this company I decided to get a second opinion by a reputable long time business in the area. Turned out that after testing it, my dual capacitor is functioning fine and While my air conditioning unit is older, it works just fine as well. This company offers you a sweet maintenance plan and then makes their money by coming to your home for maintenance checks and then convincing you that you need new parts Or systems when you don’t….. Beware!

We discovered our furnace was not working late in the day. We called and were told someone would call us in 15 minutes, better yet Greg showed up at our door in 15 minutes! He had us up and running in no time. Fast reliable service, plus the only local company to come after hours and in weekends. Very reasonably priced as well. Highly recommend All-Star!!

I called All Star on the recommendation of a friend who does appliance repairs the area. I could not be Happier! Greg came out the next day and was very professional and courteous. I had no clue what was wrong with my central air unit, and he could have easily ripped me off. He explained that the unit was fine, it just needed a new electrical panel. He came back the next day and put the new panel in and also looked at a blower issue...again, he could have easily ripped me off...he explained that a switch was stuck down, and fixed that very easily. He was here for about an hour, double checking things, etc. The price I paid was MORE than fair!
I would definitely recommend this company!
Pam Q-Sycamore, IL

I found All Star heating by reading these reviews on Google, and boy I am glad I did! I never needed furnace repair, so I was a little apprehensive, but now I know I will only use All Star for as long as I live in the area!

Greg came out to fix my furnace at night and charged me a standard rate, NOT time in a half or double. He was extremely knowledgeable and completely able to answer ALL my questions. (I asked him a lot of questions.) He took time and walked me through everything about my furnace that I should know, showed me how he tested the different areas to check for current. He easily was able to figure out that I hooked up the thermostat wrong, and showed me the right way to do it. We are warm and cozy now!

I would highly recommend All Star to anyone who can appreciate great quality work and a fair price.

I just got my new ac unit installed today 04/13/2020. I had Justin and Matt as my technicians. They did a fantastic job, I wish I could give them more then 5 stars that's how happy I am with the work. Not only were they nice and had good sense of humor's, they were also very communicative about what they were doing and why they were doing it. They worked very hard, did not take a break until the job was done and got everything done in a timely fashion. The owner (Jason) came out to do are bid and had a quote ready in the same visit, where I had to wait 3 or more days with other companies. He was very kind,
funny, and was a giant help in explaining everything that needed to be done. He's a great owner, he puts alot of care into what he does, and the employees said he was the best boss they ever had, I believe it. The price was very fair for everything I had done, there was one company that was a bit cheaper, but the owner of that company was in and out and didn't even do a run down on what needed to be done, did not act professional at all. If you need your heat or air conditioner fixed or replaced, go with all star!

I'm always skeptical about a company with super positive rating. But, i now understand why they have such positive ratings. They're super quick and professional. I had birds building a mansion birds nest in my dryer vent after the storm blew away the vent cover. Greg the owner came out the same day and said his guy would be out the next afternoon to fix my issue. He call early the next morning saying we can be there earlier than anticipated, came in and fix my issue in minutes. The service was great, the guys were professional, and i took business cards for my neighbors. My go to company from now on!

What an amazing company! Greg came out within an hour of call. The igniter on our furnace went out and he could have charged double what he did (based on the average repair price). He repaired the issue in 20 minutes, showed me the broken part, and charged a very reasonable price. We are very thankful for honest QUALITY work like All-Star!

We just had a service call from All Star Heating & Air Conditioning and I can recommend them without reservation! We called on a Sunday evening and Greg, the technician, was at our house very quickly. He took the time to explain exactly what was wrong with our furnace and had the part available on the truck to fix the problem quickly and at a price that was much cheaper than we would have expected. He was very friendly and took great care to do the job in a clean and efficient manner. We will call them for any of our future heating and cooling service needs.