Reviews of local pros in DeKalb, Illinois

Do not trust this company they are cheats and lairs.I have had 3 different heating and ac company's out to check and tell me this system is not correct. Greg is a good sales man and as long as you don't follow up or care about getting a correct matching system with proper documentation or size then use them. Prior to my attorney requesting that he remove the system and refund my money he tried to give me more lies after another. Seer ratings on the sales invoice were not the seer ratings for the units installed and the serial numbers on the AHRI were not the numbers on the units installed in my home. In addition he attempted to send NICOR false documents to try to pass the units for the rebate. If you have a system installed by this company call any other company and have your unit checked, it most likely is an old unit that he got from a distributor who no longer carries Goodman products and your unit was most likely manufactured in 2011 or 2012 - OLD - in addition if he installed a 96% multistage furnace MAKE sure you have a programmable thermostat that works a 2 stage furnace and that your furnace is not too big for your house or you will not save any money. He installed my unit in Jan 2013 and I replaced it Oct 2013 My electric bills went up $100 when he installed the units and since the new units have been sized correctly and installed properly by another company I have had a decrease back to my normal bills prior to All-stars crap install. Best of luck to anyone who chooses to use this company.

We just moved to Dekalb and had our old furnace go out. We cleaned and relit the pilot but the burner still wasn't firing. All-Star came out quickly on a freezing Sunday - turned out to be a simple fix and they didn't even charge us. The owner, Greg, gave us lots of helpful information about our system. We will definitely be calling All-Star again for any and all HVAC needs.

When my furnace had no power I called All-Star. Greg came out and I needed new batteries in the thermostat...I won't forget to check that next time! I wasn't even charged anything. I will call All-Star next time I need service and I've already recommended All-Star to another person. Thanks Greg ☺

Greg came out and looked at my furnace. He came upstairs and looked at my thermostat. We were having a problem with the blower not turning off. He diagnosed the problem as a switch flipped in the wrong place and a bad jumper and fixed both problems. He knows what to do with air conditioners and furnaces and he always answers the phone. Nice work Greg and thank you.

Called over the weekend and was greeted and given an available time within a few hours. He drove all the way to Malta and arrived early. He gave us a run down of what might be the problem and his possible solutions. Turned out to be the circuit board and he was able to show us the problem and replace it very quickly. He was very nice and knowledgeable. Service and parts were affordable and I would recommend him and also use him for any future services or installations. Thanks Greg!

A+++, 10, and even two thumbs up are all descriptive of my experience with All Star Heating and Air. With temperatures below 00 waking up to a chilly home is bad enough, but to find your furnace will not stay lit after a few tries certifies your day has gone from bad to worst. I called All Stars Heating and Air and a technician was at my home within the hour. The technician was very knowledgeable and educational providing me with simple tips to ensure the furnace continues to function properly. While talking I find out, I did not just have a technician but in fact the President of the Company (which explained the vast knowledge base).

Kudos Mr. Freeman leading by example has been overlooked in many fields these days but I am glad it’s not a lost art in your organization.

These guys are my #1 call. Today, I had an issue with my A/C unit. The unit did not start. It seemed like power was not making a connection to my Air Conditioner outside. I thought the issue might have been the starter capacitor. So I called All-Star. Upon arrival ((within 15 minutes of my call...FAST!)), All-Star tested the capacitor on the A/C unit and found it was correctly working. The problem had to do with an internal reset of my fancy schmansy thermostat. Problem solved! A lessor HVAC company could have charged me an arm and a leg and swapped out a perfectly good capacitor. All Star is honest and did not charge me thing! I have used All-star in the past for furnace related issues, and they are always prompt, fast, and charge a reasonable rate. It's great to know in this time of putting profit before integrity, there are honest local companies like All-Star. Rest assured, when it comes time for a new Furnace or A/C in the future, All-Star will be at the top of my call list!

I called last week to have work done on my furnace. I thought I was talking to All-star Heating, but It's now Perfect Home Service. I would suggest you to call someone else. They got me for over 16,000 dollars for a new furnace and Air unit. The owner of All-start has retired and sold the business to Perfect Home Service.

I had no heat in my house. The owner Greg offered to come out to my house that day, but I couldn’t make it. He came out the next day. After he tried multiple things I started getting nervous as I thought the bill was just growing larger. Turns out that wasn’t the case. He found a mouse nest or something in my furnace exhaust vent. He vacuumed it out and was gone in less than an hour. The best part is that it was less than $100! I will recommend him to anyone who asks.

Outstanding company to deal with. Jason and his team are true professionals. I just had a new AC/Furnace installed. They had a great price, they were on time, clean and courteous. I also appreciate the text messages with pictures of the techs coming out and emails with all the quote info. (Photos & Pricing)

After receiving a quote from another local company for over $1000 for a supposed complicated repair to my AC unit air handler, I called All Star Heating and Air Conditioning. Greg came out and resolved the issue, quickly and simply, the next day within a one hour service call for only $80. The other contractor was going to make a simple fix into an overblown project that was unnecessary to safely and accurately repair my system. Very knowledgable and professional. Would recommend to everyone in the Sycamore/Dekalb area! Will use for all future service calls and checkups.

We have used Greg for our home and rentals for years... I can't recommend him highly enough! Always professional, always a prompt response. Can count on him for an honest assessment, recommendation and reasonable cost. He is also very considerate of the elderly and their situations, Mom was very pleased as well. Great service, great guy. Thanks Greg.

I called in looking for a part and Greg gave me some advice over the phone to help me trouble shoot my problem. Once I confirmed what the issue was Greg allowed me to buy the part from him after hours and didn't over charge me for the part. After I installed the part I accidentally shorted out the fuse and he gave me another one at no cost, now that is service.

The next day something was still a little off and Greg came by pointed out a couple small things and didn't charge me for the visit! I will definitely use All Star in the future for any HVAC needs.

Greg is very professional and imforitive when he explains what the potential problem could be and how to resolve it.

We would rate them 0 if we could. First, this is not all star we have used before, the ownership has changed and when we call, no one has informed us that. Second, they came to repair the ac and said is Freon leaking, they can't find the leaks so they put the dye in and fix the place they think may leak, charged us $670. We agreed cause this is "ALL-STAR". Three days later, AC broke again, second technician came and said no dye has filled and to fix it we need to pay over $1k. We did ask if this is warranty will cover and they said NO. Turns out warranty covered the whole cost and leaks are pretty big. We complained and no one has ever return our call. We would not recommend this company to anyone who need service. Not responsible at all!

I have used All Star on 4 separate occasions and each time have been impressed. Every time they were out as soon as they could, typically within 15 to 30 min of calling (were in the area, between jobs). The first 3 issues were with my air conditioning unit (leaking coolant from a bad install from the previous owners) and the last one was with the heater (today). Greg, the owner, was out the majority of the time, and always showed me something I didn't think of doing, to help maintain the units. I have an older system and when it is time to replace, I won't hesitate to call him. BTW, each time, they have left me with a working unit and recommendations on replacing the AC unit (for very apparent reasons...coolant is expensive, and the soldering job done by some other repair company ruined the chance of fixing it for good.) Thanks All-Star.

Pros: very nice and seems to know what he's doing
Cons: apparently they - and the whole area - are understaffed.

We first made an appointment for Thursday. No one showed up. Since they have such good reviews, I decided to reschedule. The new appointment was for the following Tuesday. After waiting fifteen minutes, I called to see if they were lost or something. Greg, the owner, said "you're right, I missed the appointment again." He kind of chuckled and offered to come in the evening when he was done. I said sure, one more chance. He came and looked at the thermostat and while he identified the problem, he couldn't fix it (which was not his fault; the thermostat itself was faulty). Luckily the thermostat company sent a new one over (Nest has EXCELLENT customer service). When he was putting everything back together, he did something wrong so that my heat wouldn't turn off. I was able to solve the problem myself after some googling, which is good because when I called him about it he wanted to make another appointment.

To be fair, he did not charge for this appointment so that was very nice of him.

Having used All Star for servicing our furnace and air unit, our air unit finally gave up after 27 years 😁
We asked All Star to fit a new air unit etc.
The fitters where the most wonderful young men, professional, and knew exactly what they were doing at all times.
It was a very hot day 90+, but they didn't falter they pushed on and got the job done.
I would recommend All Star over and above any other other company.
They are the best.

We came home to a quickly warming house and unresponsive central air one evening during those high heat/humidity periods this year. This making for unhappy wife and kids.
I called All Star that evening and Greg made an early morning visit. They have been extremely busy this year due to the weather conditions. He was able to troubleshoot the issues and get the AC running again. He also checked out the rest of the AC system and corrected the refrigerant that was overcharged during installation. I was super pleased with the pricing for such a short notice appointment.
Additionally he was very open to explaining as he went along and being patient with my curiosity. That right there gains the 5th star and my confidence to call on them again. In fact I need to call them and schedule my furnace tune-up soon.......

Greg from All Star has helped me out several times. First time was a power issue with my Nest thermostat, he stayed for over an hour working through it with Nest to solve the issue. More recently he helped fix the power to my furnace. He's incredibly helpful and patient, and takes the time to also teach you if you are willing to learn. Would recommend All Star to anyone.

Matt, Jason, and Justin and all the staff involved were outstanding. Matt came same day I called, a Friday, with an issue and did a temporary fix. Emails with photos and information on who was coming to my home were great. Justin came Monday for a full estimate and to make sure all was working as Matt had left it and by Friday Justin and crew had our new systems installed and up and running. Great customer service, no hidden costs, quality company. Highly recommend.

We had All-Star install a new furnace and AC. Not only did they do an absolutely fantastically stellar job, they managed to successfully resolve the airflow issues we had in the house. They far exceeded my expectations, stood by their work in correcting a minor problem I had and fixed it at no cost.

The purchase of a new furnace began with a routine annual inspection where they discovered a cracked heat exchanger. They were extremely thorough in their inspection and their diligence paid off (i.e. we didn't have a broken furnace in the middle of Jan). They were extremely knowledgeable and identified a number of issues with the way the old system was installed and were able to explain and demonstrate how that caused many of the climate control issues we had suffered with over the years.

They put together a detailed quote for me prior to the purchase of our new system, providing me with 4 options for new systems and laid out financing options for us. The whole process was so much easier than I could have imagined and they ended up leaving the house much cleaner than when they arrived. I could not be happier with the way things turned out.