HVAC reviews in Edwardsville, Illinois

Facts: I called for emergency service, and a tech came out the same day. He said he was new and wasn’t sure what the problem was, but assured me the HVAC unit was under warranty and that I’d only be paying for labor. The next day, a different tech found the issue, explained the faulty part, and said it could take a week to arrive. Again, I was told the part was covered under warranty and was encouraged to pay $70 for overnight shipping. The following day, a third tech installed the part and once more assured me the part was covered. I paid for labor and overnight shipping before he left and was told I was all squared away. Up to this point, my review would have been 5 stars.

I got a call the next day with a couple of questions about the warranty and then never heard back.

Five days later, I woke up to an email from owner Darryl Chapman with a $1,350 invoice and no explanation. I replied expressing my confusion and that I felt misled. This was his response (copied and pasted as written):
“That blower motor would have been under warranty. Had it been registered? It was not registered. That is thanks to the previous owner. We were told from the supplier that if it was a registered unit, it would’ve been covered under warranty, which is exactly what you were told those motors are extremely expensivenot much you can do with it. I do apologize, but I did the best I could for you on the pricing?”

Twenty minutes later, the office called; I chose not to answer. The voicemail included a very sincere sounding apology for not calling before sending the invoice (a communication error on their end). There was no acknowledgement of the repeated assurances or any further information on the warranty situation.

Opinion: It’s concerning that a company would make firm statements about cost without first verifying warranty coverage. AMK did not do their due diligence. Knowingly or not, “it will be covered” turned out to be false, despite being told to me multiple times. Instead of taking accountability—e.g., “We shouldn’t have reassured you before verifying the warranty”—they blamed the previous homeowner. It was never, “It looks like you might be covered,” or “We need to verify,” but clear assurances from three technicians that the part was covered, so I didn’t need to worry about the cost.

Recommendation: If you decide to go with AMK, ask for written verification of warranty coverage and the out-of-pocket cost if it isn’t covered—before authorizing any work. The people I interacted with were kind and easy to talk to. Christina (owner's daughter) called me "sugar" and "dear" over the phone, and I felt genuinely cared for. They have the customer service part down; in my opinion, the service process is much less comforting. I hope this is a teaching moment about not making pricing assurances before checking thoroughly. I've also learned a valuable lesson. As it stands, I’m left with no choice but to pay the invoice.

Customer service provided from Darryl was excellent, I came home from a vacation to my furnace not working well. Diagnosed and fixed quickly! Thank you AMK!

4 years ago, we had our old 1992 gas furnace replaced by AMK when the blower failed. And a few weeks ago, we had our 1992 air conditioner (condenser unit + evaporator coil) replaced by them after ours failed and leaked out its refrigerant. Both are really nice improvements and we no longer have to worry about their reliability. AMK came back out once to button up a few things as well. And it was a tremendous help when they loaned us two window A/C units which we were able to use for the couple weeks our house lacked central A/C. Otherwise we would have needed to buy two units to keep the house livable for 2 legged and 4 legged residents. I would recommend - have had a good experience with them.

I have used AMK for years. They put a new system in for me a few years back. The system is solid have had no problems at all. I always use them for maintenance. When I call Christina is always pleasant to chat with. I love that they give you a window of expected arrival but also call before they come. The technician is always polite , respectful and does a wonderful job!!! They also will take the time to explain anything you do not understand. And they are are very mindful of my pets when they are in my home. I would recommend AMK to anyone . Thanks for doing such a great job.

Eric and David came to my house today and I couldn't have been more happy with the service I received. Both Eric and David were friendly, knowledgeable, and clear with both what service they were performing and why they were performing it. I loved the service so much, I signed up for the maintenance plan! This will be my go to company moving forward. Being new to Missouri, its great when you find a company that you trust. Classic Aire Care is that company for me. 10/10, would recommend 👌

Eric is so friendly and obviously very knowledgeable. We are always happy to see that he is the one coming to do our service. We have the service contract, so our only cost today was the humidifier panel. Very reasonable.

Drew L was professional and courteous, he did a great job explaining the inspection and answering my questions, and he left the area around my furnace cleaner than it was before the work/maintenance he did. We are very happy with the service.

I’ve always received the best service from Classic Aire and today was no exception. Nathan A arrived quickly and assessed the situation offering solutions and resources. I deeply appreciate how helpful, professional and personable he was.

I paid a lot of money ($15k~) for my High Efficiency Trane system from this company. Parts are under Trane warranty for 10-years, but not the labor. I understood that going into the deal but wow! Better to call anyone in the business and forget about the warranty.

Two stage gas valve failed, which in retrospect seems to be a common problem on these units, so I have $109 diagnosis charge plus $450 replacement charge for an hour~ of work. My charge to buy this same gas valve on my own is $95~. To make matters worse "Classic Aire" doesn't have the part and will delay this part installment for a few days, where as I can get the same part delivered next day and that's assuming I cannot buy it locally from the many parts houses in the St. Louis area. Odds are in my favor that I can.

The "Classic Aire" technician did offer me a service contract to reduce this service call by $100.00, yet there's no benefit in these service agreements. You're still paying labor on warranty parts with a drawn out cost over time that far exceed an average service call.

I will say this technician, as well as those who installed my system, are very professional and knowledgeable. No problems there, it's just the company they work for that ruins the customer relationship.

Travis was a very pleasant tech to come to our home and service our furnace and humidifier. He was prompt when he said he would arrive and performed his work in a diligent manner. Very happy with the service!

Too expensive. It takes way too long to get a maintenance appointment even with a membership (5+ months). We loved Faszold, but service went downhill ever since they became Classic Air Care. Was not made aware of a 2.6% surcharge for using a credit card when I agreed to the service. All in all a disappointing experience! Canceled the monthly membership and will be looking for a different more local company.

Eric is so nice to have as a service man for me. He took time to explain how to set and regulate the humidifier. I didn’t even have it turned on! He did a great job !

David of Classic Aire did a great job checking out our furnace. We always subscribe to the twice yearly maintenance agreement so there was no charge today. Always happy with service from Classic Aire.

Brady is fantastic. He actually put in our furnace 13 years ago. He is always knowledgeable and extremely friendly! We are so happy he is still servicing our home!!!

Drake did an annual preventive maintenance on my furnace today. He was excellent. Very helpful in making observations and things I should watch out for. Very friendly as well.

I always ask for John. He has serviced my boiler for several years and is the best and most knowledgable person to deal with my monster boiler for the radiant heat in my flooring.

Chase from Classic Air Care was fantastic! He came out quickly, diagnosed my furnace problem and we were back up and running in minutes! I highly recommend Classic Air Care! We even signed up for yearly maintenance with them today.

Always been pleased with their service. Their monthly/yearly maintenance plan gives me peace of mind and means I'm covered for AC and Furnace service on my unit. Unit looks good and clean. Christian did an excellent job and was very professional.

Jack F serviced our 2 HVAC systems. I was really pleased with the communication and service. They notified me the day before and Jack called when he was 20 minutes out. Jack only recommended replacing what we needed and we felt confident in his work.

Mr.Thomas P came into my home very professional his workmanship is through the roof!!! he really did a awesome job inspecting and cleaning my furnace I've had service maintenance many times before and I tell you Thomas took his time and answered all my questions if I could give him a ten I would one thing for sure you have a hard worker in him please consider honoring this young man! workers like him or hard to find. Thank you Thomas I hope to see you next time?

Christin was Very nice, personable. Information he gave me was very useful. He also played with my dogs because he likes dogs. Hope he can come back for my AC ck up.