HVAC reviews in Naperville, Illinois

Great service and repair tech was awesome

On time, great service and price!

"HORRIBLE" Company never followed through. Waited for an emergency service and no one ever showed up... Waist of a phone number....

I can’t say enough great things about Anytime Heating and Air. Great service, fair prices and an incredible amount of experience. Thanks so much!

On Thursday 8/11/16 my husband called Anytime Heating & Air Conditioning, Inc., 10S264 Schoger Dr, Naperville, to set up a warranty repair on our Rheem air conditioner. We needed a new capacitor. My husband explained that our unit was under a 10 year parts warranty. He provided our model and serial number to Gary so they could bring the warranty covered part. The appointment was made for noon on Friday. At no time during the conversation did Gary or Mike tell my husband they did not have the warranty covered part even though they knew when they set the appt they did not have the warranty part. Had they told us this we would not have set the appt. We would have found another repair shop.

Mike comes to our house and removes the old capacitor and only then tells my husband I don't have the part covered under warranty but I have this other capacitor but its $75, over twice as much. Mike says you can take this or I can get the warranty part but it's going to cost you more because I have to go get it and I can't get it until Monday. He put my husband in a real bind as its Friday afternoon, mid-Aug and our air conditioner is not working so my husband went with the $75 capacitor.

I called Mike and asked why they didn't tell us upfront they didn't have the warranty part when my husband made the appt. That is something we should have been told before they set the appt. He didn't have an answer. He admitted he couldn't get the warranty part until Monday because it was in Addison.
In summary Gary and Mike mislead us into believing they were repairing our unit under warranty. We believe Mike fully intended to up charge us for the other capacitor. Mike charged us $190 for 1 hour of labor tops which included the travel time. That's excessive labor.

After my conversations with both Mike and Gary it was clear to me this is not a high integrity business. I would highly recommend avoiding this business. They are not on the up and up.

They are honest, fair and very helpful! They do the best to get you back up and running ASAP! If they don't have a part, they get it as soon as possible and at LEAST get it fixed until the part is available! I have recommended them to many people and every one of them have been so happy they called!!

So glad Gary was able to help me after hours on what valves to close to the boilermaker. Just had our boiler maker replaced (it failed) by Jake! Very nice and conscientious young man! Very happy.with the job done.

We have been using Anytime for several years. They have done renovation work and general maintenance. We are always pleased with the outcome! They are professional and helpful and respond quickly. Highly recommended!

The service was great. Jeff did a great job. I sit with him and he explained everything to me. He even cleaned more probably than he should but everything is clean now. I would recommend Jeff every time when I need service. Thank you Jeff.

Garry Norris was great!! Very knowledgeable!! Very informative and professional!! Garry and his apprentice were did very good repairing my toilet leak issue.

The Service person, Jeff Peters was PHENOMENAL!!! He was pleasant, professional and prompt!! He thoroughly CLEANED and checked my furnace and water heater and gave me advice on setting my thermostat from auto to fan, in order to keep the room temperatures even throughout my house. I NEVER knew that!! Thank you again Jeff!!!!

I had my furnace's maintenance completed , a technician named Jeff P Completed the job. He was pleasant and knew what he was doing. It feels good to interact with people that care. I would like for him to return to my home again when work is needed. Thanks Jeff it was a pleasure. Lydia W.

Our heater went out after having it fixed by oncourse. I called them and they sent Jon and I’m sure glad they did. He is one of the best worker you will ever meet. He’s very thorough and had me up and running in less than a hour. It would’ve been soon, but he took pictures of the heat exchanger, gas leaks, and cleaned everything on my furnace and water heater. Plus, he explained everything he did while doing it. One of the best experiences I’ve ever had thank you, Jon and oncourse for sending him.

Gabino was wonderful. He explained everything with non-technical words so I would understand.Being a senior I really appreciated that. Cleaning done in a short time. I’d love to have him next time!

Raul came after another tech came out and did nothing. Raul got it up and running. Thank you Raul. If you need a tech that doesn't mind working, ask for Raul!! HIGHLY RECOMMEND RAUL!!!

Raul was timely in his work. He called before coming annd gave a good estimate of his arrival time. He explained repair very well and need for a new part.

This is the second time that Gary has come to my home for a claim that I submitted, each time he was very professional, thorough and explained everything in great detail. He definitely deserves 5 stars.

Gary Norris was very professional in his work he took his time and he did a fantastic job. A job well done. So I would love to refer him to a lot of people. thank you.

The customer service provided by technician Jeff Peters was rated ten he was very knowledgeable and professional. The tech called ahead and once he arrived he identified himself as Jeff from Com Ed, he was very informative about the maintenance care for my furnace, hot water tank, and air conditioning, and he did a thorough service and cleaning of each one of my three equipment. I always appreciate high-energy efficiency service tech. Thank you, Com Ed, for having Jeff on your team. I noticed that he respects my house by taking off his shoes.

Jacob Pazgan from Oncourse did a clean and check this evening and discovered a potential problem with a part that will need to be replaced next week. I’m so glad he caught this and that it’s covered in our warranty. I do want to add that he was very nice and friendly and explained the process and answered all my questions.
Thank you Jacob!

Received service throughout EPS program Pivotal Hone solutions due to my furnace not heating.
I received a call back within 30min of reporting problem, and was scheduled for the very next morning by Oncourse Heating Cooling & plumbing. The technician, Calvin N. was professional, friendly & efficient. This quick turnaround time was during Christmas Week!