HVAC reviews in Naperville, Illinois

My HVAC system died at my yoga studio on a night it was below zero. it was well after 8 PM and I immediately went onto Thumbtack in a state of panic knowing i had early classes the next morning. KC from one hour responded immediately to my request and he was very helpful and reassuring. By the next morning he had a technician out to my studio and it was fixed by that afternoon. Rami the technician worked very fast and diligently. My unit is on the roof and he was up there in freezing temperatures! I highly recommend them for commercial HVAC situations! KC even came to my studio to explain exactly what parts were needed and helped me understand the pricing. you should definitely use them just be patient with their customer service people 🥴

Paul and his partner were truly exceptional. They seamlessly replaced my furnace with a high level of professionalism. Upon their arrival, they took the time to explain their process and estimated the duration of the job, which they completed on schedule. What set them apart was their commitment to cleanliness, as they brought their own supplies to ensure a thorough cleanup once the work was finished.

Their efficiency and dedication to their craft were truly commendable. Post-installation, they patiently walked me through the warranty details and provided a comprehensive overview of the new furnace. I wholeheartedly endorse this company and will undoubtedly reach out to them for any future projects. Their service was top-notch and left me thoroughly impressed.

Only thing good about the experience was that they showed in the time range committed. Other than that entire experience was HORRIBLE. Tried to push sales and overcharged me (only fix they did was apply duct tape on an exposed wire). Its challenging to find trustworthy technicians and these guys did not live up to expectations.

KC was the best!! Will definitely keep them in mind for future needs.

Beware of this company, they are scammers, and I say this because after looking at their reviews they've done this to other people. They were assigned to me by my home warranty company when I submitted a claim for my furnace not producing heat. Two guys came out (which is odd because usually this type of job only requires one person) and by the time they came out I was able to reset my furnace so the heat has started working but still I needed them to diagnose why that was happening (it had happened before). Instead of diagnosing the system, they started pointing out things that were supposed to be wrong with my system and that it needed to be cleaned. I asked what was the cause of the heat not working and they could not provide an answer and immediately proceeded to evade the question and offer a furnace service for $500 (I ended up cleaning it with the shop vac later and it took me about 10 minutes). They claimed that my warranty company would not cover any repairs because it was supposedly dirty and needed that done before they could cover any repairs. They said that they would submit the photos of the "dirty furnace" to my warranty company and that most likely they would void any claims in the future. I asked if the "dirty" furnace was the cause of the heat intermittently not working and they also evaded the question. Then one of the guys began telling me how much I could save by installing a new 90% furnace and began doing calculations on his phone to justify why I should have a new furnace installed. I declined and said no thank you I don't need a new furnace because the one I have is not even 15 years old and is a top of the line furnace that has not had any issues other than the what is happening now which I am almost certain is a certain component that needs to be replaced. Also, I don't have $5k available for a new furnace when the one I have I perfectly fine. Then as they were about to walk out they took their shoe covers off and I noticed that the guy trying to sell me a furnace was a sales guy because he was wearing dress shoes. The other guy had work boots. That's when I realized that from the get go they came in with the intention to sell me a new furnace because why else would they send a sales person for a regular service call? After I realized this needless to say I was livid. Not only did they not diagnose my issue, they tried to scam me in my own home. I called my warranty company immediately and made a complaint. I knew the issue with the furnace would come up again eventually because they didn't do anything. Sure enough the week after the issue came up again and now is happening more consistently. I made another claim with my warranty company and they assigned one hour heating and Air conditioning again and I called right away to have them assign another company. Once the new company got assigned, I went online to look at their reviews and I was satisfied with what I read. Then I went to check the reviews from one hour heating and air conditioning and came across the bad reviews which is why I decided to write this. Please be careful with who you let in your house and be aware of people that say things that make no sense because most likely they're trying to pull fast one. Btw the repair person's name I think was zo and I do not remember the other guy's name(sales guy) but I think he may have been of Indian decent. Attached is a picture of a review very similar to mine on Yelp.

They did a good job doing the maintenance. They did a courtesy A/C cleanup as well.

Zo came. Helped with no cool call issue. Recharge the system and great company to work with. I highly recommend them.

Krunal and his team are professional, knowledgeable, and genuinely care about their customers. Their attention to detail and expertise make them super easy to recommend for all your HVAC needs!

Had an old unit which wasn’t working up to standards. Kept shutting off. The folks at One Hour Air came out gave me a very fair price and replaced the unit. From my first communication with with them to the installation everything went smooth and professional. I also used their duct cleaning which made the air inside my house free of contaminants. Great all around!

Short Version: Deceptive, unethical, unresponsive, and unreliable. I will never do business with this company again.

Long Version: I called them in a jam because my A/C broke in the summer. When it came to pricing I went with this company because they promised thousands in rebates. In reality, this company including its owner apparently lied to me about rebates to get me to buy their product. There were no rebates, and even though they put in writing that I would receive thousands in rebates, ComEd confirmed to me that I'd been lied to. The company promised to file all the paperwork for the rebates and that I would not need to do anything. They lied. Not only did not file any paperwork, it was only after six months of following up with them every month that I found out that I'd been lied to. A year later I've received zero rebates and despite asking in writing for an explanation, or to make things right, they have wholly refused to take any meaningful action to right their wrong.

And to be sure, I likely would have gone with a different company if I had know there were no rebates or discounts, as alleged. This company lied to me about price to get me to buy their product, lied that they were working on getting rebates, and then refused to make things right despite me asking them several times.

And if you really want to see an example of how blatantly they lie, look at how many google reviews they have here (120) and compare it to how many google reviews they claim to have on their website under their "Code of Ethics" page (168,156).

While claiming they have "Unwavering Integrity" they are even lying about how many times they've been reviewed. I tried through dozens of emails one on one to get them to own up to their error, and they refused at every turn and offered zero mitigation. I wish I didn't have to make this review as I don't like giving bad reviews, but the dishonesty and lack of integrity needs to be called out so my neighbors don't suffer similar results.

EDIT: IN THEIR REPLY THEY CLAIM THEY'VE ATTEMPTED TO REACH OUT "NUMEROUS TIMES BY PHONE AND EMAIL."

This is yet another lie. They stopped responding to my efforts to resolve this amicably, hence why I had no choice but to make this post. The regularity and ease with how this organization is misrepresenting the truth is truly shocking. Buyer beware.

I highly recommend these guys. Not only did they do an amazing job, they went above and beyond. They walked in as strangers that never felt like strangers. I felt like I had some friends coming over to put in an air conditioner unit for me. If I could go more than 5 stars I would have… I give them 10 stars. So nice from the first phone call to the end of taking out the trash…

One Hour responded very quickly (within minutes) of my emergency call when my AC went out (on a hot day, of course). Technician Paul arrived within the time frame promised. He was very polite and personable. He explained everything he was going to do and why. The problem turned out to be the thermostat, but he checked the whole system. I was given many options so I could choose what best suited my needs. His work was tidy and efficient. I am very satisfied with the service provided.

I had a problem with my water heater earlier this year. It was very frustrating, I called Naperville One Hour Heater.
Krunal came over and educated me on my options. He also educated me about my home air quality. I never heard about air quality even though I had a quarterly service but never mentioned anything about that.
We agreed on a job that fits my needs and budget. His team replaced the water heater and they did great job, it was neat and clean.
They cleaned my duct, and placed an amazing filter and a Led to purify my hole air quality.
I am very happy with their service and I have a membership with them to make sure our air quality stays the same.
Definitely consult with them

KC was awesome today. He went above and beyond explained to me what we need to replace the old system including the indoor air quality products, the price compared to the other installer is a lot less. Thank you KC

KC explained all the details for the install, his team performed outstanding job. Thanks to him I have a new system installed, and the system is working perfectly.

My wife and I were very pleased with the service from beginning to end with One Hour Heating and Air Conditioning of Naperville. They were responsive to our needs in helping us to select a new AC and Coil system and were reasonably priced. Highly recommend.

I will start by saying that KC was very professional explaining all aspects of the whole job that his team was going to do as far as to what we needed concerning a furnace rather we should repair or replace the existing furnace which by the way was 26 years old. Zo the service installer was quite thorough with the entire job, also Areej another technician did a spectacular job with cleaning all of the air ducts with detailing each step of the way up to and including the dryer vent as well a fantastic job was done. Although the job was extended one extra day was not a problem the problem came about when they informed us that they were going to return the next morning by 10am and by 11am we hadn't heard from them when a simple courtesy call with an eta would have gone a long way instead of me having to place a call to them. Overall the job was complete with a new furnace that was installed and the job was well done.p I would highly recommend One Hour Heating & Air Conditioning of Naperville.

One Hour Heating & Air and Michael P. Jordan specifically were incredibly helpful. I called OHH&A early Friday morning when I realized my heating was down. The agent walked me through troubleshooting to see if we could fix the issue without sending a service technician. When I was able to get the system running, they had a technician (Michael) at my home later that morning. He temporarily fixed the issue so we had heat through the weekend, and came back on Monday to finish up the full install of our new thermometer. I had an incredible experience from start to finish, and all for a reasonable price given it was an emergency. I HIGHLY recommend using One Hour Heating & Air for any HVAC related issues, especially emergencies!

Got a new AC unit installed for a good price. Krunal was thorough with initial appointment, gave an estimate and also offered quick installation. Within 3 days I had my AC unit replaced and running. The installation crew were professional as well.

I couldn’t be happier with my new furnace installation. After my old unit failed in middle of winter. I called multiple companies to give a quote, one company pressured us so much we were very put off the by whole process. I called One
hour and Krunal, the manager, came that night to assess the situation. He provided us with a fair and transparent quote without feeling like we were being pressured. Krunal and the technicians arrived the next day with a new furnace and were incredibly professional.
We also decided to get the oxyquantum LED and electronic air filter.
The difference in my home's comfort and air quality was noticeable within the hour.

If you are looking for reliable and personable HVAC service, I highly recommend this team for their expertise and exceptional customer service!

One Hour Review

My wife and I after 22 years decided it’s time to replace our A/C Furnace system. We did our homework and this is what we found.

Without going into models of system, it was very important to have a company who would stand behind the product they sell.

Our first search led us to a big box store. We knew they would be behind the company they subcontract to. The sales person who came to our home was very nice. He set us up with a couple good systems to choose from. He also offered us a few thousand in cash back incentives to be spent at the big box store. It was very tempting.

The next company we contacted was One Hour. KC was and still is our salesman/point person who went out of his way to meet our needs with a system appropriate to the square footage of our home. He made sure at any time we were his primary focus. The pricing was slightly more for the three systems he had shown us. The one we choose, I can say is the best system I have ever experienced. Quiet, efficient and quality! No silly business. No free credit card to spend at the big box store. The money we invested was all for the unit One Hour provided.

We are extremely happy with the entire team. You almost feel like you become part of the One Hour family. A family commitment.

From Jane our contact person who answered every question and kept communication strong, to Rami and Jessi our technicians who completed the installation…..completely professional. The entire team!

Thank you KC!

Thank You One Hour / Service First Mentality!!

I’m posting a couple photos.