HVAC reviews in Fort Wayne, Indiana

i had used this company last summer for the air conditioner , and i was highly impressed . my furnace stopped running , and they called me back right away when they opened and were here in 1 hour , and professionally repaired my furnace and explained everything to me , highly skilled tecs , and the nicest bunch of people i have ever met , that actually love their job and pleasing customers , would never use anyone else ,. Had my furnace running in no time at all .it is so wonderful to see a company that truly cares about their service and customers . Hassle free. unlike any other heating company i have experienced . thank you pro comfort and heating.

Casey, was upfront with me and she explained the problem to me as to where I understood it. She was very professional with her job. She waited on me until I got home to let her in. She fixed the problem and I have air now. Awesome job!! I would recommend her to anyone. 💯

ProComfort installed a mixed ducted and non-ducted mini-split system for us and has been a delight to work with from the very beginning.

First, all the little first impressions. Their website is very well designed and they seemed to care enough about professionalism to invest in that. When I first inquired about an estimate, the person who answered the phone was very friendly, seemed quite knowledgeable, and had us scheduled for a quote in a trice. As soon as I hung up, I even got a nice little text on my phone with the appointment information. I also got another text the day of to notify me that John was on the way and it even provided tracking information with his GPS coordinates and realtime ETA. How cool is that??

When John arrived, he listened to what we were looking for, made a diagram of our house and took measurements of the dimensions of the rooms as well as the windows so he could perform a heat loss analysis and determine the proper equipment for our needs. He looked at our house’s specific peculiarities, thought outside the box and came up with a way that he could access the entire house while keeping costs as low as possible. He explained his thought process as he went along, listened to our ideas, and strategised together with us. He was very knowledgeable and answered all our questions.

John got back with us with a quote very promptly and he was super gracious about answering even more questions. He gave me his direct cell number in case I thought of any more and even made a second run out to our house to follow up on another idea we had—and we ended up coming up with an even better plan together than the original. He was incredibly generous with his time, open to new ideas, and genuinely wanted to do the project the best way possible for us. He worked our install into the schedule very promptly and was really helpful through the financing process.

During the install, everyone who worked on the project was super considerate, worked as a team very effectively, and they all worked extra hard to get it all done well and in the planned time frame, even though it was a pretty involved install (and the weather was nasty!) They were even very conscientious of our little child and his nap schedule.

When it was all done, John set up a day with us to dial in the air conditioning function of the system (as it was especially cold that day) and fine-tune the heating system if needed. He even made the trip out himself to check the system that day and was super cool about helping me fill out a rebate form for our power company. The system is working great so far and we are so happy we chose them to install it.

When we were first looking into getting a mini-split system, we looked at a ton of Google reviews of heating/cooling companies in the area and decided to get a bunch of estimates from the ones that seemed most promising. Not only did Pro Comfort give us the best price of any of them, they were the most professional and thorough.

None of the other companies actually measured our house to perform an accurate heat-loss analysis straight off the bat. Some of the highly rated companies didn’t even specifically tailor the equipment to our house at all—they just seemed like they had one set of equipment they installed, that they evidently expected to work fine everywhere— but would only cover a few rooms of our house. To top it off, John’s manner was definitely the most personable and helpful of any of them.

Pro Comfort outshined the competition in every possible way and we are extremely happy to have worked with them. We would highly recommend their their services to anyone with heating/cooling needs!

My service person(John) was great! He found that I didn't need as much as first thought and saved me a big chunk of money! Very nice guy who knew his stuff!!!

Great shop. Very knowledgeable tech who immediately diagnosed our real problem (other company missed it). Excellent communication and professionalism. Competitive pricing. Thanks again Rob (diagnosis), Casey and Gabe (removal/install)! Highly recommended!

Our tech (Casey) was here at 11 am and had our furnace running smoothly within 90 minutes. She even had good tips on equipment we should look at when we replace our AC in the future. Highly recommend!

Casey came today for our annual furnace maintenance and discovered housing cracks.
She took pictures of the cracks, measured for a new unit and made the whole process so easy. Pro Comfort is now assigned to replace the unit from my home warranty. She was polite, extremely knowledgeable and very skilled.
Thank you!!!
Dana Flores

Pro Comfort Heating & Cooling came to the rescue when we were having trouble with our furnace! Casey was very kind and answered every question we had and helped us figure out our next steps with our furnace so we can make sure to keep our house warm! I couldn’t recommend them enough, contact these guys for your heating and cooling help!

The technician, Casey, was great. She made it right.

Casey, the technician was very knowledgeable even though the problem was not a heating and cooling problem. She was able to advise me as to what and I needed to do to get. My problem solved. She was very professional and I recommend her for everything.

This was the first time using ProComfort bc our usual Svc Co was booked out for awhile. We lucked out choosing their ad from the local coupon book! Casey was great! It was refreshing to have a professional, respectful, thorough and honest technician! I recommend their service whole heartedly and will be sharing their business cards with my neighbors!

Pro Comfort was able to schedule us for next day service, as opposed to another company with a week long wait. Technician arrived on time, was very knowledgeable and did a solid repair job by replacing worn and clogged parts. Took old parts away and left service area clean. Would definitely recommend Pro Comfort for all your repair needs.

Rob was so pleasant, very knowledgeable, and explained what had been going on with my A/C. He showed me how to properly clean the coils, and provided me with options for my aging A/C system to extend it's life. I will be calling them back with any further issues!
Thank you, Pro Comfort H&C! I'm a fan!

My air went completely out today during my lunch hour, while calling my home maintenance plan and setting up case, Pro Comfort called to set up an appointment. Casey C. came over and figured out the problem; wired up equipment so I can have air during the weekend as we wait for the part to be delivered. Casey was professional and very pleasant and I was just happy to get this appointment and air on a Friday afternoon all within my lunch time. Thank you LA

The news had warned everyone to make sure their systems were in good functioning order as we were going to get a severe wind and well below zero Temps. Here I am thinking we are all good since no issues in the past. Woke up to a freezing cold home in the 50's inside and no working furnace. I contacted Pro Comfort & Heating to see if they could help. On short notice they not only were able to come to our home but were able to temporarily get the furnace working til the part came in. Casey our tech was amazing, friendly and knew exactly what she was doing to get us up and working.

"Best service around. Don' t let anyone else touch your HVAC! Thank you so much!".

Would highly recommend this company. Everyone that I've dealt with has been friendly, understanding and knowledgeable. They are professional in every aspect of heating/cooling that I've seen so far. My goto people for my home.

Pro Comfort was contracted through our HSA Home Warranty. They contacted me within minutes of being assigned to our issue and were able to get us an appointment the following afternoon. Rob came and was very professional, and got the job done quickly! He thanked me for looking at the issue before we turned off the furnace so we knew what the problem was. Not too many technicians take their time to thank the customer for doing things 'right' before contacting for the fix.
Would definitely use again!

Casey from Pro Comfort was amazing and friendly and very professional. She gave me a courtesy call and was there right on time. She explained everything that she would be doing and did it very well and in a timely matter. I will gladly use Pro Comfort for any of my Heat/AC needs. Thank you Pro Comfort.

Pro Comfort was assigned to our issue through our home warranty after an absolute fiasco with Stout Heating and Cooling (stay away from them!!). They answered when I called early in the morning and John said he would have his office call me to schedule his guy who was in Indianapolis that day. About 30 minutes later Jessica called me and scheduled Rob to come to my house that morning. Rob called me about 10:45am and said he was 10 minutes away. He arrived 10 minutes later and was friendly and professional. He knew exactly where to look for the issue and fixed it in less than 1 minute! The other company said I needed a new unit. Rob’s solution saved me about $2300! He made sure everything was working properly before he left. If you use Pro Comfort you will not be disappointed!

Thank you to John, Braden and Cody with ProComfort for your fast service and installation today on the air/furnace. The last couple days was a little trying without air, but we made it and you guys were awesome. Very professional and a great price too. Would recommend you guys to anyone. A big thanks again from both of us! We are staying cool 😎 this evening.