HVAC reviews in Fort Wayne, Indiana

These people always call for my geo thermal maintenance every 6 months. They are very kind and professional. Really love Cameron when he comes out!! Such a really nice guy and very helpful when things need to be done.

Take your business to someone who may actually care about you because it won't be this company. After our barely a year old unit malfunctioned in November, no one would return my phone call knowing I had 2 little girls freezing with me at home. Fortunately, I was able to find a good heating guy who was able to fix our unit under warranty (when Freedom originally told me warranty wouldn't cover it). Moral of the story, go elsewhere.

I had an appointment for Noon. I had to call and leave a message to get a updated ETA for service. I get a call from the tech he'll be there around 2 pm. The tech was nice and professional however I was charged $201.00 to tell me my vents need opened more. Absolutely un-call for charge for the service and I am pretty sure nothing was fixed and I will continue to have the same issue.

I called Freedom to come and install anew flange and elbow because it was leaking! 3 professionals told me it needed done to finish the floor, Freedom showed up and said it didn’t need it and to go buy some silicone, they spent 3 minutes looking, and charged me 150.00$ After speaking with the owner they wouldn’t even come back out to check it! After speaking to several people, apparently they have a very bad reputation! So I had someone else do the work and they showed me the leak!

Freedom Heating & Plumbing fixed my leaking water heater. They were on time and called beforehand to let me know they were on their way. I had hot water again within an hour. I would definitely recommend their services.

I had Freedom provide a quote for a new furnace and AC and it was the most comprehensive and detailed quote. Chad spoke with us and did an honest assessment of our home for our current situation and for future needs. I would highly recommend Freedom.

We have small children in the house, it is January, with over a foot of snow on the ground, freezing temperatures and they let us go a week without heat.

Our five year old furnace we purchased from them was shutting off/turning back on during the cold winter, so we called for service. Tech came out and said it was dirty and just needed to be cleaned $$$

A week later, the furnace stops working all together. Of course, in January we have a snow storm. We call, a different tech comes out and says we need a new gas valve and burners for upwards of $800, they would have to order the parts and then come back early next week to install. $$$

Mid-week, I call the front office and get told 'Yes, parts will be here today and we will be there later in the afternoon to install.' Later I get a call that they can't make it today due to other customers being scheduled.

Over sells, under delivers and zero cares. Buyer beware.

When we moved into our new home, it had sat empty for almost 2 years, so we had a lot of maintenance to get caught up on. We also had some cooling issues and some plumbing issues. Dustin and Jacob have been to 2 to come out to our home and they have been amazing! This morning I discovered our hot water heater leaking all over the floor in the basement, I called and they will be out this afternoon. I am so thankful! They are extremely knowledgeable and I’m so glad we found them!

Normally during a window of a service you get, you expect them to show up at the last 30 minutes of service. Dustin not only was on time but early (after confirming) and was excellent to work with. He’s very professional, efficient, explains things well to you without making you feel insufficient for not knowing how things run. Will happily continue to work with Freedom moving forward.

My AC stopped working this summer and Freedom was able to get someone out right away. The tech was friendly and explained everything he did. He was able to repair my AC quickly and at a reasonable cost. I would definitely recommend Freedom!

I don't recommend this company. A couple weeks ago I called about my furnace and ac unit not working, 2 technicians came out and changed the blower capacitor on the furnace. Charged $330. The furnace kicked back on temporarily but ac unit was still not blowing cool air. Called again and a different technician came out and said that there was a freon leak coming from the ac unit and offered to refill freon for a couple hundred dollars but wouldn't that be a waste of money because it would just leak out again right? He also recommended that I get an estimate for an entire new ac unit but NEVER offered to find the freon leak. Never checked the shrader or king valves on the ac unit which is usually where freon leaks come from according to what I researched. Calling a different company because the furnace stopped working already and ac unit isn't blowing any air at all now. I wasted $330 on this company for a few day fix on the furnace.

Rip off company! A customer for 3+ years and had no heat. Called during weekend/off-hours and someone came out that morning. I was told my furnace needed replaced and not worth putting any more money into this. They charged me >$100 for this trip and did nothing but pull out some parts and look it over to tell me it needs replaced.

I pursued getting quotes to replace furnace. First company out was able to duplicate issue and asked if current company ever cleans condensate trap. The trap needed emptying and proved to be root cause of the issue. I've never seen Freedom tech dump this and honestly my furnace never looked that clean when they were done with their so called cleaning. My furnace has worked fine since this cleaning. I highly recommend changing to anyone or always get 2-3 quotes. Challenge them!

response to owner 3/17
Dear Freedom owner, your comment about leaving message through Q1 makes no sense when furnace broke down late February and then I had it fixed first week of March by a respectable business.

I have now decided to throw in more comments about a previous job. I was continuing to hold out hope that Freedom would come through on this job below and do the right thing.

Freedom had done a $1500 job for me with trying to increase air flow to back bedrooms. Jamie had said he could increase our air flow in our house with his proprietary computer program that he designed versus the much more expensive option which was to completely resize the trunks.
Other companies that came out were quite confused as this should have never been offered and only option for this to be fixed is to resize trunks. I trusted Freedom that they could do it for a cheaper option based on Jamie's comments and got burned for it.

Freedom did come back out and offered to resize the trunks and charge me $900 more to complete the job where they admitted they made a mistake. While I was considering this, the furnace issues occurred and they said there was no fixing it only to have someone else come out and fix it in 30 minutes. I will say this to the guy that came out with Jamie back in November (you know who you are). You were honest and called out issues to Jamie where he didn't even understand it was wrong. They need more guys like you doing honest work. OH yeah. They left my vent open to attached garage (major code violation). Of course, they said they woudl fix that too but never did.

Overall, their craftsman ship is quite poor and leaves a lot to be desired. Freedom should be ashamed of themselves

I invite anyone to hit me up and they are welcome to see before and after photos.

Came out to check our furnace, was on out property for 22 minutes, went down to our basement, looked at furnace, said it was a gas valve they would have to order, would be $500-$700 dollars and not able to be fixed until the following week. Gave my husband a $261 bill for the 22 minutes he was at our home and did NOTHING!

Called and let the lady know, that was outrageous and they have lost our business for ever being called again, like a robot she could really care less, they got our $261 already.

Called a different company, much more polite, very nice man, $120 to him and our furnace is FIXED!!
(There was water buildup that needed to be drained, not a gas valve as stated from these guys... what a rip off, ask around, save your money, don’t give these people your business, they are rude and charge a lot for nothing!

My experience with Freedom was fantastic! I'm getting ready to sell my house and a few things needed to be adressed after the inspection. They were available when I needed them and provided excellent service. Thanks to Cameron for being prompt and professional!

We just bought a house and called over a week ago to set up a time for an HVAC inspection as it was not functional at the time we moved in. The weather is over 90 degrees. We called the number on the actual unit. We were told it would be a week before anyone could come out for an inspection, and they would be out late morning to early afternoon.

I took off work to make sure I would be home. 3pm rolls around and no one has shown up, and no one has called me to communicate to me about whether the inspection is still going to take place. I called the company 6 times over the course of one hour. No response. No answer. No reply. No voicemail to leave a message. I called three other HVAC companies to see if any of them had availability, as I assumed Freedom would not be coming out and I could not wait yet another week in the heat to have the unit looked at. All the other three companies answered (as a business should) and all three promised they could get someone out by the next day.

I called Freedom one more time around 4:10pm, and finally someone answered. I told my name, said I was expecting an inspection that day during late morning or early afternoon, and explained I had not heard anything and wanted to be sure I was still on the schedule. The person who answered the phone immediately took on a degrading tone and attitude and told me they can't guarantee when someone comes out. She said "other businesses with big projects and fixes take priority over residential inspections and servicing, but, yes, you are still on the schedule for today." Good to know little lowly me is not important enough to be treated like a human being on the phone when I am trying to get information.

5pm comes around (Freedom closes at 5pm), and finally someone says they are going to come out. Too bad nothing was communicated to me, so I missed out on an entire day of work when I could have gone to work afterall. I don't mind that they got to us way later than was promised... I am just terribly disappointed in this company's very poor communication, rude attitudes, and lack of responsiveness.

It was an expensive trip (over $200) for a 15 minute inspection. I do want to thank Dustin. It is not his fault that the price is high and the company he works for is so lackluster when it comes to communication. Dustin was helpful and very nice.

However, I am not sure I will be recommending Freedom to anyone else. When we are talking about heating and cooling, you need a company you can depend on to communicate and answer the phone when you call. I am disappointed and will look at another company to set up a service plan with.

EDIT: I called today to get my invoice emailed to me and something added to it, as it wasn't sent at the time of the payment/service. I called 3 times, and then got hold of someone named Heidi. My conversation with her was much more pleasant than the conversation I had with the individual on the day of servicing. I was able to get the invoice emailed, and I appreciate the help very much. I have increased the rating to 2 stars.

Will not use anymore, I think they tried to scam me. I had 2 different technicians come out. The first one couldn’t work on it cause it was raining out, but told me he seen the problem and I wouldn’t be charged. The second one said it wasn’t covered and charged me over $201 so it was that or my insulin for the month and I have a handicap husband. I could see paying the call out fee but $201is a little excessive. Called another place local and they are doing the job for half the price. Even though it says Huntington heating and cooling I will work with local people. Tried to reach out to the owner Toby and he would not call me back. Definitely would not recommend.

Dustin was on time! He answered all my questions and concerns. He was very professional and personal when he was here. Had my maintenance doing in a very timely manner. This was great since I had to leave shortly after my appointment. Hands down a great company to work with!

I signed up for the Platinum maintenance plan not very long ago but had not idea I would need to use it so soon. I called Peterman's to request a plumber after I was unsuccessful in resolving an issue with my tankless water heater (No Hot Water). To my dismay, it would be a week before I actually had a come out. However, after meeting the plumber Donald Collins, he assured me he was there to help resolve the issue. Mr. Collins was professional, explained what was done to fix the problem and checked my inside pipes for any issues. I can say without hesitation that every technician and sales rep that has represented Peterman has been consistent in providing excellent customer service. To meet another representative from Peterman Brother's that put the customers need first was worth the wait. Thank you

I called Their office and set-up an appointant. Bret looked area over and gave me a price right away. I had been without a furnace for 2 weeks. The installers showed up 15 minutes early and went right to work .Tom and Brian showed me what they were going to do. When they were finished they cleaned up and showed me how to adjust the setting if needed.two days later Bret showed up on the after install walk thru .I was very pleased with the their professionalism and answered all my questions. Excellent is all I can say for them I will recommend them to anyone. Thanks so much from my family.

Our central air unit went out on Saturday. We struggled thru the extremely hot holiday weekend, and I called @ 8:00 am Tuesday morning, was told a guy could be out that afternoon. I didn't hear anything until I finally called them back at which point I was told he wouldn't make it out that day, but we'd be the first service call the next day. Dustin was there the next morning, quickly diagnosed it was our motor, but unfortunately he didn't have one on his truck. He could order it from Ft Wayne, should receive it Thursday, and would probably be out on Friday.**Side note: He also talked me into agreeing to their $36/month plan, that gives us a reduced service call fee, a maintenance in the spring and the fall, SERVICE CALLS ON THE WEEKENDS/HOLIDAYS, etc. I called around 10:00 am today (Friday), got no answer the first 4 times I called, finally got Lindsay, who told me she saw where they had received the part on Thursday, and she'd call Dustin to see if he had it with him, and if/when he'd be out to replace it. Never received a call back, so I called once again. I spoke with Heidi, who finally informed me that he's out on "emergency" calls today, so he won't make it out, and those "emergencies" will take Monday up as well, so we're looking at Tuesday afternoon. So, you got me for the monthly plan, you got me for a service call that I was under the impression would be significantly lower since I signed up for that plan but was still over $200, you'll get me for over $500 for just the motor, plus whatever other fees you tack on, you WON'T be out on the weekend, even though I was told it would probably be Friday and was also told that being under that plan would ensure service on the weekends. Completely disappointed with your company, terrible management of service. Will never receive a recommendation from me.

*Update*
We received another call last Friday, from Heidi, saying that they made a mistake, the part had not been received Thursday, but just that afternoon. She also said they had an opening pop up for Monday afternoon. Dustin came out Monday, was there for a whole 10-15 mins to replace the motor, and our central air works just fine now. Thanks to them for trying to make our experience a little better, thanks to Dustin for being quick and efficient for the actual repair.

A whole team came out to install furnace/ac and knocked it out in a day. All were very friendly and seemed to do a good job. Unfortunately a part broke during install so AC wouldn't work. Leo came out the next day to fix it and was here several hours. He was great, even took my heavy window unit out for me and carried it to garage as I just had surgery. How a business deals with problems says a lot. I will use them for any future needs.