Appliance Repair reviews in Indianapolis, Indiana

Ahmed called 10 minutes prior to arrival, was pleasant and efficient. He solved and fixed our issue in minutes. We sent an email and had a call back within minutes. Someone could have been sent that afternoon, but we needed to be out, so Ahmed came in the morning. We will not hesitate to use Appliance Fix Experts again. Oh...and he told us the best product to clean our machine. Very happy!

Buena atencion

Nothing special

Love it

No answer

Always treated us right have bought several washer from them over the years. Stopover, Inc.

They always do good work
And was willing to work with me..... thanks... kat boo daughter

Very respectfully & exactly what I was told on the phone. This is a great place as I know several people who bought items from there. Merry Xmas & Happy New & Prosperous Year."

I broke my oven door three days before thanksgiving, and Tony was able to help me fix it the same day. He was quick, his price was fair, and he even showed me how to fix it myself if the same thing happens again. I was very happy with my experience, Tony saved thanksgiving in my eyes.

Arman came and rigged my oven good so I can use it while the warranty folks decide what they are going to do. He did the best anyone could. At least I can cook without fear of the door falling off! Thanks so much!

5 STARS FOREVER! They have literally helped me build restaurants.

From the phone call to the service team, they are great. Knowledgeableand friendly.

Always responsive to our needs!
Eric does a great job … can’t say enough about his knowledge and ability to fix any issues that arise.

I have never had such an awful experience with a company. I was cursed at and was told my business would close because of how concerned I was about being overcharged (mind you I have been open 7 years and originally bought furniture and equipment from Zesco.) ...When I placed a call for service I asked for pricing and what was included. They said the first hour of repair onsite was a flat rate and there was a separate $59 for the service call. I was fine with that. They took my credit card info and I asked them to call me before they charged it to go over the charges. They said the would do that. Fast forward to the time of repair and the repair man was in and out of the store in less than an hour (he was nice and re-charged our freezer with freon like requested). Didn't think much of it until two weeks later my card was charged for $50 more than what was discussed when I placed the appointment. They never called to discuss what was done and why it was more than what I was originally told. I called about it and they said because the driver couldn't find parking I was charged for the time he spent looking (30 minutes). I was charged 1.5 hours of "repair" since the driver couldn't find parking even though I was charged a $59 service call already. The amount isn't my problem, its the fact of how I was treated and that they didn't communicate the charges as I was told they would.

Just had Shane O here to repair our Samsung icemaker unit. Absolutely great experience. Shane was very knowledgeable, polite, detail oriented and helpful! It's people like this who make all the difference. I will only use this company for all my Samsung appliances from here on out.

Christopher just repaired our ice maker. He provided professional service from start to finish. Unique repair sent alerts and confirmations of the appointment in a timely manner. We would recommend Unique Repair.

Landon was at my house multiple times trying to fix my Samsung refrigerator. He was very professional and courteous. Although I would highly recommend against buying any Samsung product, Unique is easy to deal with on service.

Wish I could give this company zero stars. Said they were to call prior to showing up at my home. Said they would arrive at 10am - I waited in my kitchen at 10am for 30 mins. Went to my garage because I have no working refrigerator in my home and found a door tag that said he was here at 10:10 am. Complete lie...No phone call..No door knock or ring...and now pushed back another 3 days. Horrible services for Samsung 3 party repair.

The closest of "only 2" businesses in Central Indiana "Authorized" to work on Samsung Washing Machines. They sent a Tech to the house who said they would order the necessary parts and have it fixed before New Year's. Then he disappeared? They said they have no other tech to do the work.

This service company is a joke. They have jacked me around for over 2 weeks on repairs and now they are saying they aren’t going to cover the warranty repairs under the warranty of the washer. The tech that was on-site 2 weeks ago told me they would be here within a week to do the repairs, all the parts were available and that someone would call to coordinate. Nobody called, so I took the initiative to call them (after not hearing from anyone for 10 days) only to find out that they cancelled the ‘ticket’ and aren’t going to cover the parts under warranty.

If you have to use this company, I would HIGHLY recommend you search for a different company.

Samsung sent someone from Unique out to look at my washer. I had told them that my basement in my old house was uneven and the washer had to sit the front legs on a piece of wood to get it level. One day it has slipped off during a cycle. Ever since it was noisy during spins and sometimes wouldn't finish.

The tech took the top off and looked underneath. He ran a spin to see the same thing I had witnessed. First, he told me the shock absorbers were probably bad but couldn't tell me for sure. Then it was the chassis on the bottom was bent and that the washer was a loss. His justification was him looking at the foot of the washer and it wasn't sitting level. He didn't see or bother to look that there was mud on the bottle of the foot from the recent move when the movers had to sit it down.

I took it apart myself and found a busted bolt as well as a cracked counter weight in the front. Ordered the parts, calibrated, and all is well.

Their tech meant well but was inexperienced, poor communicator, and doesn't know how to trouble basic engineering issues.