Appliance Repair reviews in Indianapolis, Indiana

UPDATE: It has now been almost 3 months, we have had people from Unique Repair out 3 or 4 times — they continuously brough the wrong part and they still haven’t fixed it. My fridge is still broken, they claim they can’t do anything and that I have to call Frigidaire again to open a brand new ticket— even though every single problem has been a problem with Unique Repair Services and the original ticket was never resolved. Whatever you do, avoid them. They are incompetent and unprofessional.

At the end of April/beginning of May, Unique Repair Services came out to look at a broken door latch on our fridge. He looked at it, ordered a part, and left. A week later, he returned and didn't realize until he was in our kitchen that he had the wrong part. He left. On May 23rd, he returned again and again didn't realize until he was in our kitchen that he had the wrong part. He called the parts place on speakerphone while I was there -- they told him they had plenty of that part in stock and they would send it. He told me he'd be back when they got it.

It is now June 19th. I have called twice now. The first time, after 2 weeks of waiting, they told me to wait longer. The second time, after just about 4 weeks of waiting, they told me they would call the parts place and call me back. I never received a call back.

So I've had a broken fridge that is leaking cool air for 2 months now and Unique Repair Services is failing to fix it, bring the correct parts, and even keep their word about calling me back.

Avoid calling them if you have other options for repairs.

0 stars. Do not use this company or allow Samsung to hire them for your property.

We have a Samsung fridge. The ice maker broke. We called Samsung to fix our ice maker & they sent Unique Repair Services to fix it. On 1/3 Andrew arrived & said he had a new PCB to replace in our fridge that would fix the ice maker. After about an hour Andrew left & said everything is good to go. We went about our lives. On Thursday 1/4 my wife woke up & took her daily juice shot. Note that these are unpasteurized & must stay at a safe temperature. All of Thursday after consuming just the juice shot, she had severe diarrhea. Later that evening, I went to Costco & returned home to put the groceries away. I immediately noticed the freezer had thawed & our food was soft. I checked the fridge & noticed that the lights were working, but it was 60 degrees & no cooling had been happening or our fridge/freezer since Andrew left our home. I immediately put what was salvageable in the freezer in our garage freezer to save it. Unfortunately we had already lost many items that were on top & had to stay frozen to be safe to consume. We lost everything perishable in our fridge since it had been over 36 hrs since it cooled (my juice shot had got to an unsafe temp). We called samsung morning 1/5 since they hired Unique Repair Services. They sent Unique Repairs back out to us 1/5 to check out the issue. Andrew pulled out fridge & almost immediately realized he had forgot to plug a cable in. He apologized for his negligence & plugged it in properly. Our fridge then started cooling. He told us since it was his fault that we should submit photos of our lost food & itemized list that was $408 worth. After over 2 weeks & us calling multiple times they now say we have to submit receipts for our groceries we lost. No one saves grocery receipts. We were only offered $100 which we did not accept as it's unacceptable. We also didn't claim the time, gas $, & shipping $ it takes to replace the specialty food since my wife has stage 4 Endo & follows Gluten, Cow Dairy, & hormone free diet. We are planning to file against them in small claims court.

In May and June 2024, we paid almost $400 and waited 3.5 weeks to install an $18 fuse on our dual Oven/Microwave, which blew again 2 months later, because they forgot to order the thermostat that also needed to be replaced. And the warranty on the repair wasn't honored, since it seems there's now longer a service center in Indianapolis. Additionally, it took almost 2 full days to find out they would not honor the warranty and also have no record of the part that they did replace 2 months ago. So now I need to start over with a new repair service without being able to tell them what part was replaced previously. Very frustrating.

I wouldn't even bother wasting your time trying to schedule a repair with Unique Repair Services. We had scheduled an appointment for a dishwasher repair, and they sent a technician out on the wrong day. I have an email that confirms the date and timeframe I was given over the phone. When I called to ensure they were still going to come on the original day scheduled, I was told that they were fully booked and couldn't schedule us. I told them I have an email confirmation with the correct date. They weren't willing to make an accommodation despite this being their error.

Scam !!! If you want to robbed go ahead and call. My fiance made appointment to fix freezer
Tech showed up and started taking the inside if the fridge apart stating the problem was a Crack in a plastic panel on inside back wall . Went to his truck brought in wrong part and told us he didn't have the correct part and had to order left us with messed up refrigerator till the following Thursday.
Then the tech said I'm sorry I misdiagnosed the problem. That i will have to call Samsung
I called a couple times to speak about the problem They told me it was a part they didn't carry call Samsung. I ask for refund and they said No....100% satisfaction and pride in the work...thieves
I don't recommend this company
Unless you want to just throw 500 dollars away.....they are criminals

Logan was our repair tech and he was amazing. We was his last gig and he made it very warm and pleasant. He was very knowledgeable about our Samsung fridge and went over and beyond to get our fridge working properly.
I was nervous with reading the reviews but I am pleased with our service and will definitely reach out again for our Samsung Fridge needs.

One star because no stars was not an option. Set up for a repair. The appointment was delayed and rescheduled. Then the repair guy never showed up and they never called. I called them when their tracker showed the guy was at the appointment after mine. They assured me he was at the appointment before mine and was still coming. He never showed up and I never got a call. Then I just got a string of text messages and emails stating that my appointment was cancelled and was to be rescheduled. Now it is noon the next day and I am yet to talk to anyone. Come on @Samsung do better. This place is making you look bad.

Do not use ever. They cancelled on me twice and when I called to reschedule a third time they told me it would be another two weeks after that. I already waited two weeks.

Had a good experience with them. They were subcontracted by samsung to repair my icemaker. Arrived within their scheduled window. Had everything they needed, quickly and capably took out the old ice maker, installed the new one, replaced the control board, and was good to go. Left no mess, clean, and professional. Was a warranty repair that costed me nothing. Don't have anything I could complain about, will try them next time I need an appliance repair. Corey did a very nice job.

Unique Repair Services did a great job start to finish. We filed a service request with Samsung for our washer and they connected us with Unique Repair Services. They called us the next day to schedule our appointment. They text the night before a time frame of when they’d be out and even called and text when the technician Landon was on his way. When he arrived he was wearing a business labeled shirt and was very punctual and knowledgeable. He took care of our washers issues and got everything working great! Even took the time to explain how to prevent the issue from happening again in the future. We will definitely use them again and I highly recommend. Landon was great!

Quick next day fridge/freezer warranty service. Arrived promptly and fixed my ice maker in 15 minutes. Fully explained the functionality and how to avoid potential problems that could crop up in the future. Thank you!

Shane O was an excellent service man today. He replaced springs in my washer that was much needed. He was professional and efficient.

Andrew Gellinger is awesome. He phoned ahead with his arrival window and arrived a head of time. He was courteous, personable, and professional. He quickly diagnosed the problem and installed the control board that Unique ordered before my appointment, so I wouldn't have wait any longer without our refrigerator. One stop and our refrigerator is back alive!
Thanks Andrew, you rock!!

They canceled on us twice. The first time was because they said that they did not have the part yet. And I wondered, how can they not have the “right” part when they never came to diagnose what was wrong with it in the first place? They rescheduled and then canceled again due to the fact that they didn’t have anyone in our area. When the tech finally did come, I have to say that the guy had great customer service skills. He was very personable and explained everything that he was doing. What he had told us is that we needed a sealed system certified technician because we had an evaporator system blockage which he was not authorized to do. So I called Electrolux the next morning and they scheduled another company the very same day. I gave this company 1 star because of the guy who came.

I purchased a Frigidaire dishwasher from Grand Appliances. It started leaking and the warranty work was covered by Unique Repair Services. Our technician, Cory, was outstanding. He was professional, knowledgeable and enthusiastic about his work. I can't speak for the others, but Cory was fantastic. You all better keep hold of him!

Shane O. was super friendly, informative, and professional. He figured out the issue with my microwave quickly, contacted Samsung while he was here to update them, and told me everything I needed to know for the next steps! I highly recommend him!

RUN!! They are a scam. They charged $140 to come check our broken fridge. They told us they could do the repair, our $140 would go towards the repair if we went with them. We agreed to work with them. They cancelled twice stating the part was late. Then the day before they were supposed to come fix it, they called saying they weren’t qualified enough to do the work and would be keeping the $140 because they did indeed diagnose the problem. What good does that do us? They stole $140 from us and strung us along for a week and a half with no working fridge. Now we are out our money and have to go pay another company to come fix it. Do not work with this company. They take no responsibility for their own inadequacies.

Do not use this company. They are completely unreliable with their scheduling.

They’re apparently the only company that Bosch uses around here for repairs under warranty. They came out on a Tuesday and “fixed” our dishwasher. It was not fixed. I had to call to reschedule and no one was available until Friday that week. On Friday, I got a text that the repair man was on the way and he never showed. When I called to ask what was going on, customer service was totally unsympathetic and unhelpful. Don’t waste your time.

Shane did a fantastic job. He was professional, kind and, most importantly, very knowledgeable. He successfully and quickly addressed the continual problems we had been experiencing with our dishwasher, even advocating for us with the manufacturer. We will definitely use Unique for any appliance repairs we need in the future. Thank you!

I appreciate this company costumer service from the first time they contacted me. They were very responsive to my needs, everyone from the person answering the phone to Shaneo who came out and worked on the washer. He wes very thorough and listened to the problem as I described it and help determine what was wrong. Thank you all for caring about your customers.

If I could give zero stars, I would. This company was difficult to work with to get a warranty repair scheduled. Once we did, they TWICE cancelled with a text message after 5pm the night before the appointment. And no supervisor was around at that time to handle the issue. I have held and entire day (they do not give a narrow window) and then had a last minute cancellation. Do NOT rely on this company.