Appliance Repair reviews in Indianapolis, Indiana

Repair/replacement of thermostat on Viking Range. Chris and his assistant were friendly, polite, knowledgeable, and efficient. Very pleased with service!!!

The service tech today. Wonderful job explaining to us what the needs were for the repair. I would highly recommend using Mr. Appliance for your appliance repairs.

Great customer service! Very knowledgeable about the products they are selling and understand the industry including regulations.

Lady called and said this is appropriate but he may be there around 1:30-2:30……he was there at 1:28!!! Was polite to my son, helpful.
Company was EXCELLENT!!! I waited over 3 weeks for my warranty company to get a place that would come WHEN I NEEDED them, the times I needed them and ACTUALLY SHOW UP!!! This place called to confirm, texted to confirm! Showed up, on time, so my son, on his only day off later in the time slot so he didn’t have to get up early!! Thats a company with SUPERB CUSTOMER CARE AND CONCERN!! More than 5 ⭐️!!!

The technician (Matthew) was very professional, knowledgeable, understanding, empathetic and patient. He really listened to understand helped us out. He gave us a great quote and explained to us what the problems were. He did and outstanding job and I look forward to his services when needed in the future. The person who assisted with my appts over the phone was also very pleasant and helpful. Kept good communication and ensured my appt was in place and sent reminders. So far I'm pleased with the service of this company

Couldnt fix the issue but gave us a great cost analysis breakdown to help us make the best decision for us. Wonderful conversation and professionalism

Andrew arrived timely. Very knowledgeable, and answered all of our questions. He was friendly and professional. He is definitely an asset representing Mr. Appliance.

Very polite, easy to work with, service was scheduled quickly. fixed our ice maker twice, second time with no charge since it was within warranty of the previous repair with no questions asked.

Technicians are wonderful!
Dispatcher/schedulers are horrid!
Multiple appointments rescheduled. Appointment emails for 8 - 10 while tech is told 10 - 11.

Andrew was very professional and friendly during the servicing of my refrigerator. He clearly explained what he was doing during the initial inspection process and during the return visit to actually install the part.

My experience went very well! Beginning with the user friendly appointment making to the very courteous repairman. I would highly recommend this company!

Poor customer service, another company that uses call centers with poor English speaking to cancel appointments at the last minute.

I have used Mr Appliance of Indianapolis on 3 separate occasions to repair 3 different appliances in our home. I was pleased with the experience each time. Their prices are on the high side, but I have been wiling to pay them as they have met my expectations each time. Most recently, I went online to schedule a service call for our refrigerator. I scheduled it and received the email indicating that the appointment would happen the next day. I then rearranged my following work day to be available for the repairman to come. Only to receive a phone call from a call center with a person that spoke very hard to understand English to cancel my appointment at the time the repairman was supposed to be showing up at my home. This is exceedingly unprofessional and very poor customer service. I then proceeded to call the local number provided in my confirmation email, only to receive a message saying that all representatives are busy and to leave a message. I did leave a message requesting a call back. I have not received a call. Mr Appliance, we are at a crossroads…. I will no longer be using you as my appliance repair company. With many great options for actual local companies in Indianapolis, I will be using a local professional moving forward.

Andrew was incredible!! He was able to fix my problem so quickly all while telling me exactly what I was doing. I won’t be working with any other company. ☺️

Very happy with the service I got. Friendly and knowledgeable technician. I value good communication and was happy with the visit.

Had a Refrigerator warranty repair through Home Depot, and Mr. Appliance confirmed the appointment for 8:00am. I even called the day before to confirm the 8:00am appointment, so I could plan accordingly with my work and they stated they would be there at 8:00am.

On the day of the repair, 8:00am, nobody shows up, then 9:00am, still nobody to be seen. So, I call the company and they said my repair window was from 10:30am till 12:30pm. I told them I had confirmation (emails and texts) it was 8:00am, and that wasn’t correct. The secretary apologize and said the repair tech would be there soon.

The tech arrives at 10:30am and states, “ I’m not a refrigerator repair tech, I only repair dishwashers. Despite me (the tech) telling them I don’t do refrigerators, they still send me to fix refrigerators. Happens at least 3 times a week.”

I asked the tech (David) what are the next steps to resolve this, the Tech said he would call his boss (Liz) and get everything figured out. After talking to his boss, he told me the refrigerator tech (Andrew) would be there sometime today to fix my fridge.

After 45 mins of not receiving a phone call, I called Mr. Appliance back and they said Andrew, their refrigerator repair tech, could be there between 1:30pm to 3:30pm, today. I told them It would need to be 4:30pm to 6:30pm, due to their mess up from this morning, sending the wrong tech, etc as I have to go back to work. The secretary apologized and said sorry, that’s the only window the tech is available. After dealing with a refrigerator for a month that hasn’t work, I was just ready to be done with it and told them that’s not ideal but I guess I have to just deal with it.

Well, at 3:30pm, Andrew had still not arrived. I call Mr. Appliance to see what the deal was and she told me he was just running late and would be there today. By 4:00pm, I received a called back, and they told me that they would have to reschedule.

I’m glad I didn’t give this company my money and it was through the warranty, as I would highly recommend not using this company, as I hope you don’t have to go through the experience I just went through and lose PTO, etc.

Update from Original Review Above

Saw the reply from Mr. Appliance about my review, and called them on 11/14/2025, to take them at their word that they would make things right.

I called and spoke to Liz, and re-explained what happened, and what they could do the amend what happened, as they stated on their Google review that they wanted to make things right. Despite wanting to make things right, she said there was nothing they could do, and the warranty company didn’t communicate. I told her sending the wrong tech (dishwasher instead of a refrigerator), as well as your company confirming the appointment time directly to me and showing up late, or not at all has nothing anything to do with the warranty. Myself, as well as the warranty company, expected Mr. Appliance to send the right tech, as well as show up and fix what you were requested to repair - a refrigerator. That’s your mistake, not mine or the warranty company. In reply, Liz stated, “I know, but there’s nothing I can do.”

My 1 star review still stands and my final conclusion hasn’t changed - I would highly recommend you don’t use this company.

I’m going on more than a month without a functioning dishwasher on a 800 series Bosch unit that is less than 2 months old.

Mr. Appliance was assigned to be my warranty provider as the only authorized repair group in the city.
I initially received a phone call asking a few questions but the individual did not make an actual visit to diagnose or inspect the unit. Initial appointments were made but cancelled when parts that were ordered (?? Without a visit to diagnose) were supposedly not arriving on time). After 3 weeks, the technician arrived and spent the entire day working on the unit, only to have a new problem, a water leak that did not previously exist; occur before they left. They left without any details of how long it would be before the next repair would be attempted. I’m now going on 2 additional weeks and was told that it would be another week on top of that before they would have an appointment to have someone come out to attempt a repair.
Once again they claim parts are not arriving on time.
This is a debacle and the company should be replacing the unit at this point.

I don’t have any other options, otherwise i would find someone else to do the job.

This is horrible service and communication. As the only approved service provider they should have parts and should be communicating much better and with more prompt service.

Still waiting on a call from a manager at my request because I feel like I getting the run around.

Andrew was on time, very friendly and immediately went to work diagnosing our problem with a new cooktop. He had replacement parts with him and before I knew it, he was finished. No fuss, no mess, just done - in a very professional way. No charge, either!

The lights in our 2019 Thermador built in refrigerator crisper drawers went dark and after talking to the Warranty department, they turned me over to Mr Appliance. A couple of months passed and suddenly a call from them a few days ago saying the two new lights had arrived and they were ready to schedule a repairman visit. Today Veda came with the lights…little flat things with dots and installed them. Evidently we are still covered by the warranty because there was no charge.
My husband and I thought Veda was professional, possessed a deep knowledge of the working of most appliances and he wasted no time in getting us back to a well lit refrigerator interior. He also answered my question about the water filter. We were happy with the visit and would not hesitate to use Mr Appliance again for all our Thermador appliances. Five star review!

Phone representatives were very helpful. I was able to get an earlier service date/time by having them call me when there was a cancellation. Service technician (Chris) was prompt, courteous, knowledgeable, and got the job done efficiently.
Only difficulty was in trying to use the online booking systems. Once I called and spoke to a person, everything was great!

Update: microwave stopped functioning again 3 months after initial repair. Again, the online booking did not function, but the person I eventually reached, Angelica, was wonderful. She booked a repair for the following day. Andrew, the repairman, was an expert on microwaves, and quickly saw that a part that should have been replaced when the initial repair was done (but was not) had given out. He let me know that he would only charge us for that part, and not for labor to replace it or for the service call. He then located the part at a store in the city, went and got it, and returned to finish the repair after all of his other calls! Fantastic service! I am very happy with Mr. Appliance!

Technicians were on time and followed through. The communication was excellent. They fixed my refrigerator thoroughly and efficiently. These qualities are high on my list to determine excellent service.

Mr. Appliance worked with me and my medical appointments to get my washing machine running again. And I’m very very thankful they did a great job. And I would refer them to anyone that would ask. Thank you very much for your help.