Appliance Repair reviews in Indianapolis, Indiana

If I could give this place 0 stars I would. There is no communication between them and samsung. I took off work today dude came in took my fridge apart and basically said he doesn't have all the parts, and he cant fix them at different times. Why was I not called or why was there no doubling checking of parts? Stop wasting customers time, we have families to feed and cannot risk our jobs to stay at home waiting for a fridge to get fixed

This is the WORST repair company you will ever deal with. The customer service rep is a manipulative LIAR. They do not service products properly and do not deserve to represent Samsung in any capacity. A technician came out and damaged my dryer. When I called to request repairs to what the technician did they told me I would have to pay for thier mistake. DO NOT DO BUSINESS with these money hungry LIARS. 1 star is too many! it should be ZERO! They should not be authorized to do business AT ALL. There is one person working - no manager that they will allow you to speak to, no where to get help or support due to thier incompetence. DO NOT USE THESE HORRIBLE PEOPLE

We purchased a Frigidaire dishwasher on Feb 16, 2022. It started not draining at the end of a wash cycle several months later. I contacted Frigidaire who sent Logan from Unique Repair Services. After 5 calls to Frigidaire and 5 onsite visits, it is still not operating correctly. Logan (repair tech from Unique) is intelligent and articulate and has repeatedly argued our case with Frigidaire while onsite for additional parts and then a full replacement but to no avail. These problems are not his fault. I strongly recommend Logan and Unique Repair Services - however I will never, ever purchase another Frigidaire appliance.

I wish I would have known that Samsung was going to assign these jokers to repair my dryer. I would have read the reviews and requested someone else. I called on a Friday. The Home Depot warranty rep scheduled them for Wednesday. They called me on Tuesday and rescheduled for Friday morning. Friday evening, they send me a text, cancelling our appointment citing that parts need to be ordered and they'd let me know when these came in. How do they know what parts to order if there's been no diagnosis? nosed. You may be the only authorized SAMSUNG servicer in the area, but you are FIRED.

Horrible company and terrible customer service. Our washer was broken we were desperate, called them and they sent a technician, he told us they needed to order some parts, we waited 4 weeks for parts to arrive, then keep calling them two times each week for 6 more weeks. Each time they said we are working on scheduling a technician but now they are telling me they returned the part and would not do the job. Even the lady on the phone hang up on me.
Terrible people! Awful experience!!!

When we first read the reviews for unique services, to be honest, we brace ourselves for a nightmare services. Because when we first called Samsung our product manufacturers and told them about our issue. A few hours later we received an appointment from unique services. But few days later our appointment was canceled. So, I picked up the phone and called unique services to inquire about our appointment. I spoke to Liz and some other lady that her name started with J... Both caller were very knowledgeable after the process and even promised to called me back after our call if anything changed. And to my surprise, they did call me back with new information. But to our surprise their services was extremely excellent. And here is why.
First contact:
1. When us as a customer call the manufacturer with issue(s) about our product and describe our product issue(s) to the Samsung rep. Samsung rep input our product issue into the system. Once that information is inputted into the system, a system generated appointment is made and a text message is sent to your phone notifying you of the appointment.

2. Second contact (Unique Repair services).
Once the system generated appointment is made my Samsung unique repair is notified of that appointment. In return, unique repair service cancel your appointment because they have order our part based on the notification and description of the issue (s). This is where some wonder as to how unique repair services will order a part without showing up to the residents. Again, our parts are order based on our description to Samsung.

Unique Repair services, doesn't stored part(s) at their facility. Unique Repair services order our part and wait until the part arrive at their facility then another then a notification is sent to your phone notifying you of the part arrival.
Once we receive the notification of the part arrival, an appointment is made my unique repair service and a text message is sent to your phone asking for confirmation of the appointment time.

Unique Repair services are directed by Samsung to order from a pacific manufacturer. So, that cause delay in the process as well. Unique Repair services has little control during this whole process. Samsung control 95% of the process from start and at the end unique repair service take control once our part are at their facility.

The tech Andrew and his colleagues came by our residents and fix our issue with in the time schedule.

Shane O did an amazing job! It was well worth the wait.

Samsung Service provided a referral to Unique Repair Services to fix my refrigerator which was no longer cooling. I can't say enough positive things about my experience from the helpful woman I spoke with on the phone to the great service from Jacob who arrived on time, explained everything he needed to do to complete the repair, to putting up with my pug who wanted nothing more than to assist with the repair! Communication was great, scheduling (especially during these difficult Covid days) was easy and my fridge is running great. I appreciate the help and will definitely recommend in the future.

Unique Repair Services was contacted to fix our Dacor double oven showing code U20 OVER TEMP. This code was given when we called to schedule service and the parts were ordered, based on that code, before even coning out to look at the ovens. Unfortunately, it was clear from the start when this young man showed up to fix the ovens, that he didn't want to do this repair. He had many excuses: the cart to rest the ovens on when pulled out of the cabinet wasn't strong enough to hold them, and that he also needed another technician to help with lifting, but he would have to come back another day because there wasn't anyone available to help. It was known upfront that this was a double oven, if 2 people were needed, why would only 1 service person be scheduled for this job? My husband was home, so he offered to help pull the oven onto the cart. There was a lot of resistance from the technician, but with my husband's help, the ovens were out of the wall and onto the cart. The service technician worked on the ovens for an hour and then said he had the wrong parts, different parts needed to be ordered. I asked him a few questions about cleaning the oven doors and then had our neighbor come over to help get the ovens back in the cabinet, my husband had to leave for a funeral. The ovens were not bolted back into the cabinet because they weren't fixed. 2 weeks later, we called to see if the parts wold be in soon, so that our ovens could be fixed. It was an amazing surprise to hear that our repair ticket was closed, and they thought our ovens were fixed! The lady at Unique Repair Services that my husband spoke with said that she would call him back. It is now weeks later, we've left multiple phone messages and have no response from Unique Repair Services. We are still baffled at this entire situation. If my husband ran his business this way, he wouldn't have a business. I just don't understand this lack of response. Good luck if you need an appliance repair-definitely call a different company.

This company is a joke and I suggest you use another one. I have been given dates twice where I have taken off work to wait on a repair man and nothing! When I call they then tell me that they try to give a time and date close to what I have requested but do not reach out to inform me or frigidaire of the new date. The first time when they finally came,They made the problem worse and could not get back to fix it for another two weeks. The second time they came out they scratched the face plate and had to order a new one which then would take another two weeks and another missed day of work for me. When they finally got the part in he replaced it and now something else is messed up. I made another appointment which I have been waiting all day for and then them not show up. I call and spoke with someone who told me once again the date was changed and I was not notified. I guess we are supposed to be mind readers. 30mins after getting off the phone and requesting the next day off work I get a text stating they can't come tomorrow because they don't have the parts to repair what they broke. I will never use this company again.

Zero stars. DO NOT USE THIS COMPANY. Rude and unprofessional customer service. Janice, Nancy and the manager Denise. Logan J. was the service technician who spent less than 10 minutes at our home and said repair would be $2200 for a three year old washer. He said we are way better off buying a new one. He then said I will NOT be charging a diagnostic fee. Now we are receiving harassing phone calls and multiple bills. Why would I pay a fee that I was told would not be charged by the service technician. Someone is not telling the truth...

06/25/2020 Unique Repair Services is the best appliance repair experience I have ever had. WOW! What a difference! Thanks Jake Dixon!!!

This is the second call on our Samsung French Door refrigerator, Jake Dixon, our service man is absolutely the best I have ever met. He is friendly, knowledgeable, and the best service person I have ever dealt with.

I recommend Unique Repair Services for all your appliance needs. I will use them for any future needs and I was so impressed with Jake I felt compelled to write this review.

To the Mangers and Owners of Unique Repairs Services I hope you will pass my kinds words of appreciation on to Jake Dixon. Jake represents your company in a professional and high quality manner.

I will refer my neighbors and friends to your company for their appliance repairs. I assure you I will be a customer for any future needs.
Thank you Jake and thank you Unique Repair Services. It is so refreshing to deal with such a professional and well managed company.

Jim

Samsung required me to use this company to service their washer under manufacturer warranty as the only Indianapolis area servicer. They will give you the run around as they prioritize other appts which they receive higher reimbursement for. Customer service (when they actually answer) is very rude and know Samsung cannot get a servicer other than them so they have no incentive to be courteous. They cancelled 3 appts over 19 days, leaving us without a washer for 3 weeks. I only got results from them when I contacted Better Business Bureau. Save yourself some time, contact BBB first and your service will be escalated to management. Nancy from management was nice, and their tech Chris was able to fix the issue in 35 min upon arrival so they get 1 star for quality when they finally showed up. The Samsung washer error code was 9C8 related to a software update (not in Samsung's error code book) and their customer service is just as clueless. Would not purchase Samsung appliances again or use this company if possible.

Still waiting for fridge to be repaired. Process started saying they’d come out on 3/1 to repair. technician told me he needed additional parts, but would “put me on the VIP list” to get repaired. I got a text telling me they’d come out to fix on 3/2. Take part of a 2nd day off from work.

I get a text saying technician is on the way. Followed by another text telling me they are canceling on me because of parts. I call the office, asking what happened, the woman on the phone obviously didn’t care. I get a call on 3/6 to reschedule for 3/9, telling me I’ll get a text with the time. So I’ll just take more time off from work and see if they actually have the parts this time.

Pretty terrible service when you’ve already paid a portion of the repair.

If I could give this company zero star, I would. It has taken almost a month for my oven to be completely repaired, accompanied by multiple service appointments canceled by the company for a multitude of reasons or no reason at all.

In the meantime my Samsung dishwasher malfunctioned. I attempted to request a different service company because my initial experience with this company was so bad. Our appointments were continually cancelled without an attempt being made to reschedule them by the company. The technician was very rude each time he was here. Our calls to customer service were not properly documented and we had to reach out almost everyday to confirm our appointments and attempt to ensure that the technicians would actually arrive to repair the appliances, as promised. The customer service team was scattered and told us something different each time we talked to them.

To add insult to injury, when the technicians were assessing the dishwasher, they reconnected the water lines improperly and we had a slow leak under our sink and under our dishwasher for several days. We called the company to have them send someone to come look at it and they said it was not their problem to solve and refused to send someone to repair the issue that they caused. We had to call our plumber who confirmed that things had been sloppily reconnected by them. We had to pay the plumber to fix their mistake.

We were also charged for parts to repair our oven which is still in warranty. We felt we had to do it to stop prolonging the repairs and just get it over with.
Please be warned and use any other company to service your Samsung products.

I have read the negative reviews regarding this place. Without going into detail my experience with them follows the same negative thread. Two rescheduled service calls the second of which was because the part they ordered was not in yet. Remarkable! Since they had never appeared at my house yet they knew a water valve was the problem with my Frigidaire refrigerator! Plus the first outfit the geniuses at Frigidaire sent out had already replaced the water valve!

To have professional, reliable and smart service makes us so grateful after dealing with the frustration of appliance issues. Logan Johnson helped us a few times in the last couple months for our fridg, washer, and dryer. His work is consistently thorough and he takes time for detailed explanations with added tips on usage, etc. He respects the space and cleans up after every service. Thank you, Logan! It’s too bad we can’t hire you for other services. What an asset and leader you must be for your team! Wishing you all the best!

Terrible service. Rude, unprofessional, and not helpful when calling their customer service line. After paying the fee upfront just to get them to show up, they canceled on us, told the manufacturer that they did in fact show up to perform the service but the dishwasher could not be repaired, and then never rescheduled with us or bothered to further contact us to keep us informed of the situation. Sound ethically wrong? We thought so too. When we asked to cancel the service all together and refund our money, they had the audacity to try and charge us further fees just to cancel, stating that they had already ordered parts for the dishwasher. How can that be when 1.) you never showed up to diagnose the problem (how would you know what parts to order?); and 2.) you told the dishwasher manufacturer you did perform the service but the dishwasher was not fixable. As you can see, everything is a lie. This is a scam to take your money and then take more money when you dare question them and try to resolve the issue as sensibly as possible by asking for a refund for services NOT performed.

STAY AWAY FROM THIS COMPANY!
SINCE THERE IS NO ZERO-STAR OPTION AVAILABLE - ONE STAR!

Stay AWAY from this company. They sent out a technician to fix my Samsung gas stove, but the guy had no experience with gas stoves and only had experience with electric stoves - He did not mention that when he came here - He did not know how to use the tools to identify gas leaks or CO2 leaks so he had to call the Samsung technician line and video chat with them to figure out how to do his job. In the end, he did not fix the issue with the burners burning yellow instead of blue flame and releasing deadly CO2 gas.

He blamed it on the Gas company and meter pushing too much gas / with too much pressure. That is 100% wrong! then he left.

Afterward, I did some research and found the issue, called Andrew, and asked him if he could fix the stove since it is an air intake issue. He then told me that he only has experience with electric stoves, he is sorry, and I need to call Samsung again.

I am fighting an uphill battle with Samsung since "THE TECHNICIAN" in his report stated it is the gas company's fault and the stove is fine. Samsung closed the claim.

WHY DO YOU MAKE A STATEMENT WHEN YOU DO NOT KNOW WHAT IS WRONG????

Unique Repair Services Inc. is a greedy company that took the job while disregarding the fact their technician is not capable of this topic. STAY AWAY FROM THIS COMPANY!

I had issues with my refrigerator, I was able to get a repair appointment within the same week. My technician Shane came in was very professional and respectful of the home. He diagnosed my issue and was very honest. The repair was very reasonable once I agreed he had it fixed in less then 30 minutes.

I wish I could give Zero stars. This is the single, worse service experience I have had to endure. They said the tech would be out on a Wednesday. Tech no showed. Now scheduled on Saturday. Waited at home all day until the tech showed up at 4pm. He didn't have the parts on his truck and they were not in stock in there warehouse. We were told he would be back on Wednesday. He was not. Then he shows up on Monday without having all the parts. Moreover, as he disassembled our washer he broke a part that was not broken. Now he has to order the part he broke. He ensured me before leaving on Monday that he would be back at 8am on Wednesday (mind you our washing machine is our of commission). On Wednesday morning the tech no shows again. Luckily my wife had his cell phone #. He informs me that he does not make the schedule and is not scheduled to be back until 6pm-8pm. He said he doesn't set the schedule (but two days before he guaranteed me he would be back at 8am). I have called and left three messages at URS... no response. STAY AWAY FROM THIS SERVICE ORGANIZATION! I work in the equipment service industry... and this would not be acceptable for my customers... and it is not acceptable for me and my family. This is a calamity of missteps that could have been avoided... NOT GOOD!!!