Appliance Repair reviews in Indianapolis, Indiana

Overall a great experience. We had oven repair that was warranty issue - tech handle everything for us. The only small complaint, is it was somewhat difficult to contact someone in the office

The arrived on time and diagnosed the problem immediately after getting to it. Unfortunately for us, we have to wait on parts, but the technician was great!
He returned after we did receive those parts and exchanged. All went great! Hopefully we never overheat again! Also paid nothing because we had added protection plan.

The Repair from The Appliance Guys was very friendly and professional. He was also honest with us about the washer. Thank you for coming and giving us your advice..

1rst time tech call in sick. 2nd time no call no show. 3rd time guy came but failed to upload neccessary pictures. Warranty company tried for a week to get the pictures, finally gave up and had me do it.

Initial visit by the appliance technicians for GE Profile side-by-side fridge leaking water inside fridge and GE Profile dishwasher- quick diagnostic and parts placed on order for both. Will update when parts come in and techs return to install. Great so far!!
Update: technician apparently over diagnosed needed parts for repair and exaggerated repair diagnosis and causation- this caused the Home Warranty company to refuse the appliance warranty claim!!! Complained to BBB on the home warranty company for not honoring their coverage and the warranty company settled with me by reimbursing my full warranty purchase price of over $640. I was still out $75 each appliance for the unprofessional repair diagnosis and write up the Appliance Guy tech submitted.

Lesson learned: if you’re having the appliance repairs done under a home warranty company- make sure you know what is in the repair diagnostic paperwork being forwarded warranty claims- I think the appliance guy tech was trying to “help” but over ordered and misrepresented actual repairs. Still had to prepay Appliance guys for $75 each item before visit and both items were looked at very summarily- over diagnosed by listing every possible thing they might need for the tech’s convenience instead of what was actually needed. This seemed to me to be unethical and some sort of “arrangement” of the underhanded variety. Still had to pay to fix leaking fridge water ($33 self repaired) and dishwasher sprayer arm remove and clean $0, balance and secure dishwasher with under counter bracket for granite: $17). Would have been a lot cheaper and less frustration if I’d left the warranty and Appliance guys out of it all together.

Final review: 1- Star
Initial review: 4-Star.

The guys that diagnosed and the guy who came out to do my repairs were fantastic. I feel like James fritz went above and beyond in my repairs and cleaned my dryer. Whoop whoop thanks appliance guys

The service was great once the tech got to the house. The tech did an excellent job. What was upsetting is I paid 2x for each appliance in the same house.

Avoid this company! On 8/5/25 a tech diagnosed our refrigerator as needing a compressor. They ordered part and when another tech returned on 9/5/25 , he stated he was not certified to install a compressor. He reported this to the office. Company was to get in touch with us to reschedule. We finally had to call them. When calling office, you are either on hold for 30 minutes or you have the option to leave a message, but they don’t return calls. It took 3 days to find out they were waiting on the St Louis Office to provide a date when the tech who is certified in installing compressors would be in Indianapolis. We said forget it and advised a negative review would be given! You cannot run a business like this and expect satisfied customers!!

I was connected to Appliance guys through the manufacturer of my washing machine, and was very pleased with their communication and service. My new washing machine was making a lot of noice and they came out within a week of contacting the manufacturer to assess it. They quickly determined I needed parts for repair that had to be ordered. The new parts arrived within a week and a half and Appliance guys were in regular communication with us about the parts delivery, and I was able to schedule the repair within a few days of all parts arriving. I was extremely satisfied with the work they did and their communication was excellent.

Chris Davenport came out for a 100(+)$ service call. Did not leave invoice. Was supposed to call with estimate for repair. Never called. 10 days later (because he never left invoiice. still no estimate and our refrigerator is still broken. Called office to find out details and pricing. They promised end of day I would have info and dropped the ball again and now it’s a weekend. Monday 9 am I called again and still no information. They promise to have it by end of today. At this point I feel scammed! They come out take the 150$ and is here 10 minutes… leaves and doesn’t even provide me with how to repair my refrigerator!!! Not happy. I actually wasn’t going to post a bad review but gave them multiple opportunities to fix it in case it was an anomaly!
Beware ! They don’t have a physical location in Indy. They are based in Missouri. The technicians are all contracted out. The photos on their website are fake.
Chris Davenport from Appliance Guys of Indianapolis LLC was the first technician.. terrible. Lazy ordered wrong part ! Never got back to me. I literally called every day. It’s a scam outfit don’t use them ever they billed me 750$ for the wrong part then would not take the wrong part back and would not reimburse me. I ended up calling credit card company to dispute charges they don’t have an office in Indy their website has false information. Be ware ! Use someone else and spare yourself from a scam

Charles was wonderful! Patient because he waited for us to get home, very professional explaining everything he was doing and what needed to be repaired and shook my hand before he left. No one does that anymore! Very polite also! Loved him!

Regrettably dishwasher couldn’t be fixed. Company does not return phone calls on their local line. You have to book on website, pay for your service call and pick a time slot. If you have any issues between booking and arrival or in my case arriving 90 minutes after window time you have no way to reach them. No problem with technician but won’t use this service again. Was looking for another repair service when he showed up

My washing machine broke down on a Saturday and I scheduled a tech to come out the following Tuesday to diagnose the problem. The tech was out for 10-15 and had diagnosed the problem. The required parts were ordered and sent to my house a few days later. A different tech comes out to install the parts and it turns out the first tech didn’t diagnose the problem correctly. He spends about 45 minutes trying to figure out what the problem is and says the pump needs to be replaced. Again the required parts are ordered and sent to my house. Another tech comes out a couple of days later to install the pump and to my surprise my washing machine is still not working. I called the next day and asked for a refund considering it’s been almost 4 weeks and $480 to repair my washing machine that still isn’t working. I was told by the person on the other end of the line that they don’t offer refunds. Avoid this company at all costs. I’d also advise anyone that has done business with this company recently and asked for a refund and was denied that refund like I was to dispute the charges with your debit/credit card company and get your money back that way.

Other than being late without any updates for the initial call, service was great. They ordered the parts for me and then the follow up installation was easier to schedule and done first thing in am. Great technician. Dryer now working great.

Would select 0 stars if I could! They rescheduled me at the last minute the day of service, then when they finally came, stayed for less than 10 minutes. They told me my 5 year old washer was old and needed to be replaced, told me it was likely moldy in the drum (before looking) but then corrected themselves saying that it was actually not moldy. I was told “I don’t know why they scheduled you, because you wrote what you needed and they knew I can’t do anything to fix that.” He barely touched the machine, wished me luck and told me to run vinegar through it and buy a new washer, so I called to try to talk to someone higher up because he essentially refused service. I was on hold for a while and then left a voicemail. Waiting for a response and hoping they’ll refund me $120 for someone coming to tell me to buy a new machine…

The repair man was knowledgeable; however, customer service needs alot of improvement. If/when you make an appointment and they give you a window of time, make sure you watch the time because they will not call you to let you know they are late or if they are even going to show up.

Brent, do did a great job. Very thorough with his work. Tried to work with us to get this situation resolved. Recommend him highly.

First they no show. Then I scheduled another appt. wait the time frame they give me no show then I call….. will be there in 20 minutes….. I call again because no one showed up……shows up 2 plus hours later. Doesn’t even look at it other than open the refrigerator door. Parts ordered supposed to be there week of Nov 24th parts never arrived….reordered. Supposed to be there Dec 15th….called nothing. Called again left a message no one has called back multiple times now leave a message …..Refigerator has been down since first week of November.

Brent helped us. our 20 year old refrigerator finally totalled out. Brent was articulate at troubleshooting the problem. unfortunately, the part itself was about half the cost of a new fridge before labor. Brent was also on time and friendly.

10/10 will be using them again.

The repairman arrived only 2 days after I initially scheduled the visit. Once they arrive, they were very courteous and worked quickly to solve our problem. I would highly recommend this company as they did great work and the experience was exceptional.

Brent was an excellent technician who thoroughly explained the ice maker issue after installing the new one. He was also respectful and added welcomed humor to the service call.