Appliance Repair reviews in Indianapolis, Indiana

The Appliance Guys were sent to do some warranty work on our GE refrigerator. Both of the guys that came out were very friendly, professional, and knowledgeable. They did a great job!!! Would highly recommend them and will use them the next time I have a problem with my appliances.

Charles Slattery did a great job fixing our water purifier issue. He was business-like, competent and sociable. He made us feel comfortable.

My service tech did quick and competent work and was very friendly. From booking through service call, I was well informed about everything: time of visit, name and picture of the tech, cost, and what was being checked and replaced.

I really liked Charles my service tech. He left me with a smile on my face. My dryer works well now and the lighti inside shines brighter. My washer does not squeak

Charles was awesome. He fixed my speed queen washing machine. He had the parts with them. I feel confident he fixed everything the right way. He also gave me some tips.
Here’s a picture of some of my dogs just for the heck of it 🤣

Extremely friendly took time to answer all my questions showed me hands-on, what was the problem? I would ask for Brent all the time! He was very down to earth. I will recommend them.

The tech started w “0h these are EXPENSIVE to fix, then proceeded to destroy a gas tip on stovetop as he tried (had not the experience w the line he stated he was experienced w) then “diagnosed” without even going thru the steps I later learned from the manufacturer. The drip pan was never removed to expose the heating element that was in question. I had to ask him five times to stop. Heavy handedly, trying to replace the burner, which is what led to the gas tip being destroyed. I finally had to ask him five times to leave my home when he accused me of being non-trusting. and refusing to take my money for diagnosis because he was afraid I could never be satisfied. I paid the diagnostic fee and cannot get it back. The company will not return my calls and I have never gotten any price on any parts or an official diagnosis I have contacted my bank for charges being reversed. This kid did not know anything about Z line Products and he should’ve never been sent to my home to charge me $120 for something I never got I am starting over again with another angle – Z line is an amazing company and they are handling it for me. I will pursue this company to get my money back. The Young man, they said, was irreverent, Inappropriate and I don’t want him back in my home ever

Brent has been just amazing to work with! We use the Appliance Guys frequently at our community, and he is by far the friendliest and informative tech we have had. Hope he is our one and only Appliance Guy in the future. Could not recommend Brent enough!

My initial encounter was not the best with the first tech I had. I was really un happy with my results and how they handled my claims for my washer and dryer. I had to reachout when the tech did not show. I was on the verge of calling management but today they sent out James Fritz. Before his arrival he called to not just inform me he was on his way but he also apologized for coming late to my appointment. He was very professional and efficient. He repaired, cleaned, and tested the dryer before he left. Hey also confirm that my washer was indeed broken and needs some work done. I feel confident that the rest of this experience will be better than when it started. James did an amazing job today.

The technician I believe his name was Brent. Was knowledgeable, courteous, though my issue could not be resolved in one visit, due to no fault of his own. I trust he will be able to fix my issue when he returns. I like the fact I will have the same technician someone who's already aware of the situation and not somebody with no real knowledge of the issue will be returning to complete my repair.

I used The Appliance Guys to repair my dryer and spent about $400 on the repair. Less than a year later, the dryer stopped working again. When I called, I was told their warranty is only 90 days, so they would not stand behind the work.

They also said it would be around $100 just to diagnose the issue again, even though this was a relatively recent repair on the same appliance.

For a repair that didn’t last a year, this is very disappointing. There was no attempt to offer a discount, goodwill, or any customer-friendly solution. Based on my experience, I would not recommend this company if you expect them to stand behind their work.

Both Charles (on site) and the office staff were excellent to work with. They were professional, responsive, thoughtful, timely, communicative and effective. Given the circumstances we couldn't have expected more than we got in service. Their analysis and their solution were on-target. Very appreciative.

Brent is awesome!! Angela Amber and Kimberly have been awesome as well!!!
I had a heck of a time getting stuff done but it's perfectly fine it's fixed and no more going to the Landry mat!!!

Unfortunately, I would not recommend the Appliance Guys. Firstly, the repair tech showed up at 5:15pm, outside of the expected window of time given to me for the appointment. He did not call me until almost 5:00, at which point I assumed he wasn’t coming. Secondly, he did not wear shoe booties inside my home; instead he tracked in a trail of snow and mud throughout my house to the washer and dryer. It was a mess. Thirdly, five minutes after his arrival, he declared he could not service my dryer due to the location. I explained to him how to move the appliance to get to the vent, and he declined. Therefore, NO service was performed, yet I had pre-paid for the appointment.

I called the office multiple times and emailed them. I never received a single response to this poor customer experience. Do not recommend at all.

The Technician Brent was fabulous. He had us back up and running quickly. He was friendly and very knowlegdeble. The process easy and the technician was promp and professional. Would certainly use them again for our next appliance repair!

Don’t waste your time with this company. I signed up online for an appointment for 3/4/26 between the hours of noon and 5:00. I received a confirmation “Hi Dxxxx, Thank you for scheduling your appliance service with Bodewell's authorized servicer, APPLIANCE GUYS OF INDIANAPOLIS LLC, we are excited to help you with your appliance. Your appointment is scheduled for Wednesday, 3/4/2026 between 12:00 PM-5:00 PM. Your Service Appointment number is: SA-2322185. Someone 18 or over must be present, appliance must be accessible and secure all pets.” I have yet to see a repair person or receive a call, text or email from Bodewell’s or the Appliance Guys with an apology for wasting my time waiting on them. After (later) reading previous reviews, this is the way they routinely do business…

Mi lavadora no drenava el agua, y ellos lo pudieron arreglar en una hora, fueron rápidos y trabajan muy limpio, quede muy satisfecho, sin duda los recomiendo y los volvería a contratar de nuevo.

Quick and friendly service!

Very professional. Very informative.

This company is awesome and for appliance repair!

I would highly recommend him great job more than fair price.