HVAC reviews in Indianapolis, Indiana

The spring rains had started and our 29 year old sump pump was pumping but not turning off. I was concerned that it would over heat in the crawl space and cause some major damage. Sam came to our house finding that our switch had "died" and needed to be replaced. With the extreme length of life that we had received from our original sump pump, it was more than time to also replace our pump. Sam gave me the options with NO pressure either way. He did a great job in explaining all issues and solutions and finished the job in a very timely manner. I had been told many times that a sump pump usually lasts maybe 7-10 years....guess we got our monies worth on our original pump!!! Glad Sam fixed us up not only fixing the present issue but helping us to avoid many possible issues that could have occurred down the road. Very happy with Sam and the Howald Team!!!

Howald technicians are always professional. We’ve used them for about 8 years for a new HVAC and then semi-annual maintenance, which has been so helpful. Tonight, during one of those visits, a technician fixed a clog in the water line from the humidifier and it was no additional cost. It was important to us to get the humidifier back on with these 20 degree days.

As a servant of Christ, bless the Lord first and in my honest before Him and you, I say theses things, I had just arrived from work and Howald service tech arrived nearly 15min later, which was very good. Daniel didn't greet me upon his arrival with his name, that came later. I met him from my garage where my furnace is located. The garage door was up for open access, he asked how I was and I responded and explained the problem and the problem codes the furnace was displaying based off what I learned from a Goodman furnace YouTube video.. Daniel walked over to the furnace, removed the panel, looked at the power switch on the adjacent wall and made sure it was in the off position, then began to express how much he hates a Goodman furnace..., I thought, "Oh?"... I explained how I went online searching for a Goodman furnace service tech and your company's name and picture showed up in the feed and so I called thinking that you all service Goodman, he said, "we service Crane but we can service any furnace and I am good at what I do", I said we'll, I bought this Goodman furnace brand new and its only a year and a half old and I am very surprised its doing what its doing and would have bought Crane but they were just too expensive, anyway, much was expressed there along with foul language in which he said that he shouldn't be swareing as he explained and so I tried to encourage him and say " well I am definitely a spiritual man and that the Lord is with us", and I walked into my home for a moment and thought, "Lord I think I have the wrong service tech", I walked back out to the garage, we talked breaker box and main power to the furnace location and we were at a difference of opinion on the drawing indication of the furnace switches and he explained to me what was what and I didnt 100% agree but I said "okay", we talked air filter changes, I changed them myself as He worked on the Goodman and I went in the house and stayed in and let him work. Once he finished Daniel told me about 3 problems about my 1yr &1/2 old Goodman furnace, not under warranty from its installers and encouraged me to contact them somehow, also that the problem was electrical. ( the part is 758.00 faulty circuit board) and they have a 200.00 after hour charge for a repair completion tonight..
I said I will wait until tomorrow morning.
He finished with the company script on what he is supposed to say to a customer, I signed the 3 forms on his tablet for the repairs after giving my debit card info and then he left.
I was shocked at the results but prayed and was moved to find my service manual and all my information paperwork given to me from the original installers and found a mfg. website and number to call and they had me register the furnace and let me know that all parts are under warranty for 5 years and the heat exchanger for many years to come...
I dont know what will happen and the company might charge me anyways 🤷🏾 but I know I need heat and right now I have none and I am praying to not be taken advantage of... but I don't know, I will never recommend Howald Heating and Cooling to anyone who owns a Goodman furnace due to the service, the lack of research in warranties associated with a fairly new Goodman furnace, they represent "Crane" and the tech was clear with that point, but.....as he said, "He is good at what he does". He said he would be here by 8am the next day... well...its nearing 9:30am and I called in from work, trusting he would be here...

I heard some drips but couldn’t tell where they were coming from. Howald sent John out in less than 2 hours. Detecting the origin of the leak was not an easy job! John worked on it and called for backup from 2 additional plumbers—all were excellent! They were pleasant and diligent and finished the job in one day! They were all nice to my dogs too. I’m so grateful and relieved to get this taken care of so it didn’t become a bigger problem. Well done!

Randy’s crew did a very professional install on my furnace and Ac unit. The house has never been cooler. Thanks again for a great job!!

Their service was great. I called another company on Tuesday night for a broken furnace. It worked enough to to keep the house in the low 60's to high 50's. I told them I have an 18month old and needed emergency service. 48hours later, no service and no time table for when they would be here. I then called Quality Home Solutions at 5 pm Thursday. They were at my house at 8 am the next morning and fixed my furnace. Quick, reliable and honest. I'll take that Everytime.

Jesse T - June 19, 2016
My Heat pump wasn't keeping the house cool so I called Quality Heating and Cooling. Randy came out and found that my heating coil had froze up so he fixed the unit so it would thaw out and came the next day and fixed my problem. He was very straight forward with me on what was going on and that I might have to replace the coil if the temp. in the house doesn't start cooling down. He said we would know in 24 hours and that he was pretty sure my coil would be okay. He was right the temp did go down to normal in the 24 hours and everything is fine! Thanks Randy for a great job

My HVAC unit died and I got my first quote to replace it from an HVAC company I have used for the past 10 years and for all my properties. They quoted very high explaining because of high inflation, supply chain issues and bla bla bla. I called Randy at Quality Heating & Cooling who came out right away, quoted reasonably and replaced it in less than a week. The unit was replaced in less than 3 hours while my long time service company took a whole day to replace another system at one of my properties. Excellent job!!

This crew was fantastic! They gave us an awesome price. Timely, prompt, courteous service. The quality of the equipment is top notch. Everything about this experience from top to bottom was of the highest level of service. I recommend them to everyone and anyone. For your hearing and cooling needs, call this team. There is no one better!

Randy was very professional. He did a great job of staying in contact through the process. The installers were polite and helpful. I would highly recommend them.

I cannot say enough kind words for the treatment I received from Randy Swindle, his friend Mike and Eric Bond of Quality Home Solutions. After a long stay at the VA hospital I came home on a Friday night with the temperature at 22 degrees. My cousin Tom Booher called Randy and he came out that night and got my furnace working.... did not charge anything when he found out i was a Marine veteran who had been in the hospital for 3 months. He and his company and distributor actually did much more for me in the following weeks. I recommend them to anyone who needs honest, competent heating and cooling service. I could never repay them for what they did for me.

My furnace died around 8 pm on a Monday night during 0 degree weather. I called them to hopefully get on the books for the next day. Got a call back in 5 minutes and scheduled for next day at 8 am. Had a new furnace installed by noon at a good price. Would rate six stars if I could.

On Christmas Eve, my husband and I were awoken by our carbon monoxide detector alerting us to carbon monoxide in our home. We learned that it was due to a malfunction with our furnace. We reached out to Quality Heating & Cooling the morning of December 26, and they immediately arrived to check it out. After going over our options, we ultimately decided to put in a new Carrier furnace. Today is December 27, and we already have a new furnace and our house is back to a normal temperature. Not only were they incredibly quick and efficient, they were very transparent and honest about our options of either repairing or replacing which was very appreciated with such an investment. If you are looking for a company that puts the customer first and is very knowledgeable about HVAC systems, we highly recommend contacting them. I know we will definitely continue to recommend them to others as well as having them service and repair our HVAC systems.

Randy was able to repair my furnace at a much lower price than the company that I had a "preferred member" contract with. As an independent repairman, Randy was also able to find a good deal on some replacement parts that were needed.

I had amazing service from Quality Home Solutions for an extremely reasonable price. Not only did Randy fix the problem with my Air Conditioner in no time, but he also gave me a lot of good information to keep my unit in great shape. As a new(ish) home owner, I really appreciate that! Thank you!!

Nothing but great things to say about Randy and the guys with Quality heating & cooling! Communication, professionalism, timeliness, friendliness, are all things that are important to me when working with any service provider, but especially a new one. They delivered in every area. Very impressed and we will be return customers. Thanks!!

Randy and his team were extremely kind, professional and helpful when it came time to replace my AC unit. Anyone who has been without AC during the summer months will relate to the urgency behind a very important decision. Randy was patient and answered all of my questions. I know I made the correct decision when I chose Quality Home Solutions to solve my HVAC needs!

Contacted Quality Home Solution for an issue with our Reme Halo air purification system. Very quick response, very flexible scheduling an appointment. Contacted me to confirm appointment, showed up on time. Randy provided us with education on our system, offered options and pricing to remedy the issue. After choosing to replace the existing unit, Randy ordered the new unit and set up a date and time to install. Once again we were very impressed with the communications he initiated, his willingness to work after "normal" hours and showed up on time. Installed the new system in a short period of time, spent time going over the warranty and filled out all the necessary warranty info needed to register the product. Very knowledgeable, offers fair pricing, polite and professional. Knowing we will eventually have to replace our HVAC, he will be the person we call! Independent businessman who quickly earned our confidence. Highly recommend for any HVAC issues.

We had Randy come out and look at our furnace and AC. He sat with us and explained everything to us. Even when I had questions after hours Randy was very quick on answering my questions. They crew came out and were on time. I would highly recommend!!! You will not be disappointed. :)

Randy Swindle is someone it would highly recommend to anyone who is in need of HVAC work. He is honest, professional and stands behind his work. My heating unit went out on 2/15/22 and I called Randy in dire need of assistance as my two daughters along with my grandchildren had come to visit. Randy responded immediately and had diagnosed the problem, removed the old heatings unit and had a new one up and running in just a matter of hours. I can’t thank Randy enough for his quality of work and how quickly he and his team got my house back to normal.

Randy is the Chic-fil-A of customer service in the HVAC space. Responsive, on time, and knowledgeable. He was able to quickly and accurately diagnose my problem and got cold air flowing again. He was recommended to me from my neighbors and I'll be happy to recommend him to family and friends.