HVAC reviews in Indianapolis, Indiana

avid and In-Ceol Cho did an excellent job with the installation in my home. They both have great personalities and work extremely well together—professional, but also fun and easy to talk to. They’re truly two peas in a pod.

The job was done perfectly and looks great. They also made sure to clean up after themselves, which I really appreciated. I highly recommend them!

Steven discovered that the filter in my HVAC unit, while the right physical size, was not allowing sufficient airflow which induced a number of issues relating to proper heat distribution and burner function. The filter selection was my own thinking it would do a superior job of cleaning the air. Next time I will allow the “experts” to decide on the proper filter for the type of system I have. Steven not only found my problem, he educated me on why the type of filter is critical to furnace operations. Thanks Steven.

Derek came out on a Saturday afternoon to replace our sump pump and a seal on our toilet. We were thankful that he arrived quickly! He worked with his manager, Josh, to quote us parts that were very affordable. He was very professional and expertly answered all of our questions. We will definitely use him in the future for all of our plumbing needs! I highly recommend giving Broad Ripple Service Experts a call.

We've had Broad Ripple Heating and Cooling since we bought our home in 2019 and they installed our tankless hot water heater. I highly recommend them and you need to sign up for their Advantage Program. On our 2nd day in our new home our hot water heater went out. We needed a new one but our funds were short after purchasing our home. The Advantage Program is a small monthly fee you pay. This covers monthly maintenance and if it breaks down it will replace it. And the best thing is if you need to add to it like new furnace you just pay extra to cover. Our tech was amazing and went above and beyond the install. We purchased the tankless water heater and it's been flawless.

And this week, after trying to clear the clog ourselves with home remedies and chemicals, we called them yesterday and today on Christmas Eve they came out to clear the clog in our kitchen sink.

Our tech Derek showed up and quickly got our drains cleared. Amazing service, knowledgeable and quick.

We've had great service and amazing, knowledgeable techs. Broad Ripple Heating and Cooling has all my business and I highly recommend them!

Unfortunately, my 12-year-old furnace gave out during our coldest week. Broad Ripple Service Experts were able to check it the day after it gave out and had a new furnace installed within 3 days. They left me with complementary space heaters while I waited, which was very helpful and I was grateful for them. All in all, the installation went fairly well. The only issue was that the wiring for the old thermostat would not work with the new thermostat. The old thermostat was working fine, so I don't know what happened. At any rate, they had to cut another hole in the hallway wall in order to install a new thermostat. It could not be helped, but now, I am left to repair a hole in the wall where my old thermostat used to be. It is a nuisance, but it is not their fault. I am happy to have a working furnace and again, I am thankful for their quick response time.

I had a great experience with Gregg. During my fall service, he brought to my attention that some mold was beginning to form. To be conservative, since I am allergic to mold, I had the source thoroughly cleaned. When Gregg came back, there was more than the first time, and so he recommended an ultraviolet system to play it safe. I had to leave for an appointment, and when I came back, the system was up and running, and the work area was clean. That's the kind of service I like.

Ethan was excellent. He replaced two water heaters with a tankless heater. He could not have been more professional, thorough, detailed,
prompt, clean and friendly. It is honestly the best experience I have ever had with a plumber. High recommendation for Ethan

Broad Ripple Service Experts are our "go to" plumbing service. Great people to work with (shout out to Josh McClain) - always prompt courteous and willing to work with us. You can't go wrong with this company - we have recommended them to 2 of our friends - both were very pleased.

I have been a customer of Broadripple heating for over 30 years. I’ve noticed since that they were acquired by service experts each time I have a tuneup they are recommending I purchased additional services or upgrade equipment. eight years ago I needed a new system and installed a $20,000 unit. Last week during my usual fall winter tuneup the ““ technicians.” told me that major elements were damaged by leaks and cracks. They stated I was at a health risk from carbon monoxide and that I require a new system with a cost between $27,000-$30,000. With the unit being only eight years old and Lennox, the manufacturer, noting that the lifetime of these units is 15 to 20 years I was surprised that it had failed. The two men who came to my home, presented me with multiple options for replacing the unit. I subsequently learned that one of them was a sales person when I questioned him about the need for replacement he insisted that he did not work on commission and that he was doing the best for me. Frankly, I did not trust them and was planning on switching companies when the current surface contract was up. I had another company come out, Peterman’s and they spent one hour completely inspecting the unit both air-conditioning and heating. The technician told me that it unit was functioning perfectly well and there were no health risks. Since Broadripple was required by service experts, I have seen many comments about predatory salesmanship I would caution anyone who has Den told that their equipment is in need of replacement get another opinion before purchasing it. I am older, but not stupid and I feel the sales person thought that they could convince me that I need to spend up to $35,000 to repair something that was in perfectly good working condition.

First time customer. The technician was respectful, knowledgeable, and explained everything well, and in terms I could understand.
I feel confident that this preventative maintenance has my systems prepared for the seasons.
Signed up for a membership so I won't have to worry. Gives me peace of mind.
Would definitely recommend!

In-Cho & David installed my insulation and I cannot speak high enough of their service. While they were in my ceiling they found an issue with my bathroom vent and immediately notified me and fixed it. I am so grateful for their efficiency and customer service. I highly recommend the Broad Ripple Service Expert team!!
They are fast and they are efficient and that will save me a lot on my heating and air conditioning bills!!

I found One Hour by searching for HVAC service in my area, and they had the best reviews. They literally had a guy stop by on his way home within a few hours of my initial call.

He repaired our old unit applying the trip charge to the repair bill, and on my request scheduled an advisor to visit us the very next day. Our units were about 20 years old and needed replacing, so he explained all of the pricing options and the differences between each new unit. I found his answers to be both helpful and informative.

We had received several quotes over the past several years from our old service company, and One Hour’s pricing, discounts and incentives seemed in line with those, so we decided to go ahead and replace both of our units.

They gave us a significant discount for scheduling the install for the very next day. Jesus and Easton arrived on time, were very courteous and polite, and Jesus explained everything as he progressed through the entire job. He kept asking if I had any questions about anything, and he was happy to make sure that I understood.

They completed all work in under 6 hours and left everything as it was prior to their visit. They use shoe covers, drop clothes and trash boxes to avoid any mess.

Not only am I completely satisfied with our new units which are silent and keep our home at a very consistent temperature, and the warranties on them, I feel that I can rely upon and trust that One Hour service will treat us fair and most importantly in a very timely manner.

You have a team of true professionals: Brian was very friendly and replaced the ignitor fast. Jesus did an excellent job and I was not charged anything as he resolved the issue quickly with his smart intuition. He made me glad I bought a Lennox furnace! Please give Brian and Jesus a bonus, if not a promotion!

The technicians did a great job. They were very professional and polite, and knowledgeable about the services they provided. However, why this company wanted to charge 300 plus for a run capacitor is mind boggling. The part itself runs 10-30 dollars. I will more than likely not be a return customer.

Last November I was forced to replace my furnace, was charged $7000+ for furnace and install. Was told on the day of install by the technician to make sure I do my standard maintenance every spring and every fall unfortunately I was a little late on the spring maintenance and scheduled in mid may early June. Asked for a call ahead so I could be home from work. Tech called said he was 45 minutes away. Fast forward 3 hours I have no phone call and no technician. I call and I’m told they have a recording of the voicemail they left me saying the technician would have to reschedule do to having to help another technician, mind you I have no voicemail and no phone call ever recorded on my phone. I say screw it and decide I’ll just wait and do it when the cold hits. Friday 11/26/25 they reach out to schedule me for today between 2-6 I get approved to take the time I need to get the maintenance done from my boss. At 12:30 today I’m told they have to reschedule due to emergency calls. I refuse to reschedule and I’m told i have no options as no one will be able to do it. I say once again I’m not rescheduling as once again this has cost me money now with no delivery on any kind of promise. I ask to have my information left for a manager to call me back. Manager calls at 1:55 I ask them to please hold as I am at work and before I can return 3 minutes later he has hung up. I call again and told they will have them call me. It is now 3:31pm and have yet to receive a phone call back. My bottom line is this is absolutely ridiculous and can’t be okay with other people. I work for my life and loosing half a day of work isn’t just something I can turn a blind eye to. If I had a recommendation it would be NEVER do any kind of business with one hour heat and air as they do not care about any of their customers needs nor do they hold any kind of promise to their customers.

Robert did an excellent job. He completed a very thorough evaluation and quickly has our system up and running. He explained every step of the way.

We have had a service/maintenance policy for years & we just renewed it. For our pre Fall checkup BRYAN came & did a thorough investigation, replaced the filter & very politely answered all my questions. He is a very patient knowledgeable teacher. There was no charge for this call as it was covered in our service maintenance contract.

Harlan is a good guy that time to listen to problems in detail, handle his troubleshooting diligently, feedback the homeowner/ client in whole without leaving any part on touch and display his professionalism in problem solving.
One Hour is blessed having people like Harlan as Associate, he’s a great Asset to the company.

Our geothermal system stopped working around midnight, and by mid-morning the inside temps plummeted to the upper 30’s in this near zero degree outside weather. One Hour Heating & A/C was there in…, well, about one hour after we called. Got our system up and running again in about 20 minutes. All for just the minimal standard contract on-site visit charge. Our technician David was very friendly and also funny (as in good sense of humor). Extremely pleased with One Hour Heating & A/C!

The whole urgency of the repair was good I am happy my tenant has a new furnace and not in the cold but it was very expensive , I am disappointed because Dustin the sales person stopped communicating with me as soon as I signed the financing paper.. he promised he would send a break down of the fees , picture and he never did. I messaged him multiple times to ask him questions and he never replied . To me that's is very unprofessional it make me feel like I shouldn't have trusted the company. Because he was only responsive and nice until I signed the paperwork

David did a super fast and excellent job! He is always extremely nice and very polite! He truly seems to be a really wonderful, knowledgeable and reliable employee! We really appreciate all his help and positive disposition!!!