HVAC reviews in Indianapolis, Indiana

Brad Gong was great today. He was very knowledgeable and gave us lots of tips on maintenance and energy conservation. He even volunteered to go up in the attic to check out an issue. When scheduling Andrew arranged to have Brad come out the same day!

I have used Dial One HVAC for several new installs and for PM service since 1992. They have been reliable and cost effective. In today's PM call, service tech Orlando Cano arrived early, was very polite and well-spoken, checked and cleaned things thoroughly, and summarized his work for me during the wrap up. Dial One's good service has helped keep my furnace in great shape since it's install in 2008!

I had a great experience with One Hour Heating & Air Conditioning. I called because our heater was making a terrible noise through the vent. The team initially thought it was the motor, but when the noise persisted after replacing it, they kept digging until they found the real issue. They were honest and upfront — they didn’t charge me for the motor replacement even though it was a costly part. I really appreciate their integrity, thoroughness, and commitment to getting the job done right. Definitely recommend!

The technician you sent was so great 👍, I give him 💯 he is a good person. Brian Sanchez. I we recommend him a million times he is a good listener and he pays attention to details. Thank you so much.

Romney Mikhaiel was very helpful, especially helping me understand some of the operations of the new furnace and air cleaner. I’d certainly be pleased to have him come for any call.

Not only will they show up and give sales pitch telling you need a new furnace for $10,000 they will stop traffic while sitting in an intersection while the othe way has the green light.. Do better!

Brad found a hole in the pipe from the furnace/water heater into the ceiling. I'm no expert but it was rusted through and looked like it had been there more than a year. I was wondering why it had not been found during all of my prevous yearly maintenance visits. He fixed it and I am very grateful! He did a great job!

Indiana One Hour was the only company available (of at least 3 others that I contacted) to come out and service our non-working furnace on the same day, during Thanksgiving holiday weekend. They sent Larry whom was knowledgeable and diagnosed the issue quickly. After declining the service that day, I had to call them back for the repair. They sent Romaney the next day whom was pleasant and completed the repair quickly. He, too, was knowledgeable and provided a helpful tip about the type of filters we were using. Warmest (pun intended) regards to the team at Indiana One!

Bradley, my technician was great. He was friendly, polite and professional. The reason I am giving only three stars is because my humidifier had been turned off without my knowledge during my summer tuneup by Dial One. So I was charged $89.95 to reset the humidistat which is in an obscure location and should not have been touched to begin with. I told Bradley that Dial One effectively disabled the humidifier and asked if he could waive the fee, but he couldn’t. I was glad it wasn’t something major, but I still think the fee should not have been charged.

We replaced our furnace and A/C. James, Mike and Grayson were great! They are clearly experts and also very friendly. This installation took a lot of customization and they did a perfect job.

One hour was great, came out on a Thursday walked us through what was wrong and our options. They were here on time next day and got it all taken care of quickly. Would definitely recommend them. Miguel was awesome.

Fine
I do have concern with what looks like large y more oil tracked insideoil spots on floor. I have attached. What is it. Oil. Or Freon. Is grin an oil like substance??
I was told they would put down drop cloths. Can you have some one clean the spots. Looks like some got on shoes and tracked into my house. Otherwise pleased either way crew. I will write positive review if you can handle the spots. I don’t want any more tracked in

Thank you. Joe Lowe

They have guy name Mike. He’s osm. Very professional and knows exactly what he is doing. and always trying to give best rate and best service of course always available. I’ve called most of all the heating and cooling company in Clarksville. But one hour heating is the best in town with professional employees.

Very pleasant. He did a thorough check & advised on repairs needed as well as future repairs. The furnace & ac are both 18 yrs old. I opted to replace both. It's unfortunate that weather isn't better. If no unseen circumstance occurs new furnace is to be installed Monday, Jan 26. Thanks, Brayton, for being able to come on Jan 24 instead of Mon.

Dustin was very knowledgeable and transparent. He could’ve easily diagnosed the issue and went about his day, but he made us feel comfortable and did not hesitate to answer any question. He represented his company well and I would recommend to anyone he who doesn’t know where to start when it comes to furnace issues. Thanks Dustin!

The tech tried to sell extended maintenance to "cover the repair" when it was currently under warranty for parts and labor . "Since a leak isn't necessarily a part issue"... He said if I bought the $240 maintenance... He could do the maintenance now and fix the leak.

After replacing the motor, the fan, a relay, and something in the AC unit on a 2yr old... I asked that they cover the "leak" under the warranty.

Turns out the condensation trap and seal are going out on these Bryant systems. The tech who came out to install the part was shocked that the original diagnosing tech was trying to charge us almost $600 when he tried to complete the order. He had to call in to tell them we are still under warranty and this was a covered repair.

I'll never... ever... puchase another Bryant HVAC. Also... I'll never buy from One Hour Air.

We were sold an undersized unit that was supposed to be much quieter and more efficient that our old ones being replaced. When we said our upstairs isn't as cool as it was with the old system... were told to run the fan 24/7, which we never did previously. It's VERY loud compared to our old system. After coming out several times... They said nothing can be done. And apparently they have techs that value up sales instead of repairing under warranty.

*Note - We have had more than 5 in 2 years... A few of their techs are just fine and very helpful).

Also... When we were sold the unit.. The sales person talked about rebates to file at tax time. When it came time... They were no longer available due to needing to be filled out within a certain number of days from purchase ...not "at tax time" as we were told by the sales person.

David with One Hour was very professional and did an excellent and efficient job replacing my heat pack for the furnace. He was honest with me, gave me tips to keep my unit functioning well, and made sure all was well with the heat before he left. I did have a previous tech come out with One Hour who missed the problem with my furnace only days earlier during a maintenance service. But, David didn't hesitate to refund that prior experience so that I had an excellent experience this time. Thank you, David!

Romaney came to our home to do our yearly furnace inspection/tune up. He was on time, polite, very thorough, and answered all our questions. He gave us detailed information about everything he did with pictures! I asked for a few quotes and he sent them over right away as he said he would-with explanation. I would absolutely recommend Romaney for future work.

Had duct work cleaned today. The technicians were thorough and knowledgeable about the process. Afterwards I was shown the dirt and dust retrieved from the duct work. It was an eye opener. The technicians cleaned up after themselves. I couldn’t tell anyone had been here. I would recommend this procedure. I felt the cost was reasonable due to the size of my house.

Best customer experience I’ve had in a long time! I didn’t have time to price check because of the timing of my Furnace failure, but we are extremely happy with the results and service. Miguel, Wilson, Chad, and David were all extremely helpful and knowledgeable. Thanks to you all, you earned yourselves and Dial One a 5 star from my family!

One Hour was amazing. I randomly asked during our annual tune up for a quote to move our furnace. The tune up was Friday. I got a same day quote, which was reasonable. They were able to schedule me that day, and by Tuesday the furnace was moved. Jesus was our main technician and did an amazing job keeping me informed on progress, an ensured we were clear on the request. Overall great service.