Plumbing reviews in Indianapolis, Indiana

We recently purchased a house and NuFlow helped us fix a damaged pipe. They were super easy to work with and responsive whenever we needed additional information about the job. Would recommend them to anyone needing repairs.

I received a referral to Nuflow from my inspector for potential plumbing issues. Nuflow was very responsive and prompt. They were able to get to the property to inspect very quickly and they provided me a fair estimate for the cost and a comprehensive scope of work. They were professional all throughout which I appreciated.

My home was recently part of the Citizens Energy Group Septic Tank Elimination Program and connected to Sanitary Sewer. My septic tank was under my basement floor. Citizens dug a hole in my floor and connected a PVC to existing clay tile that exited my house and they tied back into it outside. The 12' stretch of clay tile was my responsibility and I came to find out it was a mis-match of clay tile (4" and 6"), some other material and an abandoned septic tank where the pipe slightly changed direction. This was just a backup waiting to happen and it did in less than 3 months.

NuFlow came in and lined my pipe(s) and it is truly amazing how good the liner looks and it has a transferable 20 year warranty. More money than I wanted to pay, but nothing compared to conventional methods to fix this stretch of pipe which could also lead to foundation issues, etc.

This group isn't infallible: they showed up one day unannounced to camera my sewer for permitting. They also sent me an invoice without proof that the sewer liner was correctly in place. I have forgiven them for these slip ups as they responded back professionally. Their finished work is nearly unbelievable to me.

UPDATE: FEB 2021. I had such a good experience with this company and referred them to others. Thank you Nu Flow for the referral gift. I am glad your services continue to be affordable and completed with care. If you live in Meridian Kessler, I highly recommend Nu Flow for your clay pipe repair. They gave a very competitive quote and went the extra mile to work with Citizens on the main sewer line issues to assist the repair work over extensive tree root blockage. Definitely worth talking to them before committing to a company.

NuFlow has gone above and beyond to accommodate me as a first time homebuyer and I’m happy to say I’ll be a returning customer. NuFlow performed a sewer scope for an inspection of a new-to-me home. As I’ve been moving throughout the home buying process, I’ve talked with the team several times and they are always willing to help me understand the facts (even with no job scheduled or $$$). Their team has proved to be very knowledgeable and helpful. I’ve scheduled another sewer scope for the new property because of my great experience.

From start to finish NuFlow was a great company to work with. They were quick, professional, fairly priced, and the result of their project looks great.

After buying a home in downtown Indy, where old sewer piping is often deteriorating and has root intrusion, NuFlow was able to clear the line and then use their trenchless repair to reline the inside of the sewer from the house all the way to the city line. It's gave a lot of peace of mind seeing the final sewer scope and how everything looks brand new. They were recommended to me, and I would recommend them to anyone else as well.

Jason was incredibly accommodating when I asked for a quote for a sewer line repair. Not only do they offer incredibly competitive prices, they also do so without ripping up your front lawn. Would definitely recommend working with NuFlow Indy if you have any problems - 5/5 experience for me!

Deceptive business practices

Edit: To be clear, I was told over the phone that my previous quote was "bad" because it only provided a one line item for a complete replacement that required a dig and replace. I was told that I had to pay NuFlow $150 for their tech to come do a camera inspection and that the NuFlow quote would give me a line item breakdown to understand costs. When NuFlow did provide a quote it was $2300 HIGHER that the competitor, only had a single line item, and was not going to require as much digging.

I'm glad NuFlow values their reputation but ultimately I had to pay $150 (which they reduced from the usual $300) for them to tell me what I already knew and not provide what I was told I would get. When I asked about this via phone, the guy I spoke with said there was no further breakdown of costs.

In short - Nu Flow is great. We had a big sewer issue and they helped us along the way. They explained every issue and gave us options with each issue we had (we had many). I suggest Nu Flow for any of your sewer needs.

In Detail - We have a 1955 house with cast iron plumbing. We had a notion to have our sewer scoped to see if there were any issues. The scope showed that we had a crack in a pipe and we decided to get it fixed. The person we had do our scope (she only does scopes) found the crack. We selected Nu Flow Indy to come out and give us an estimate. They did another scope and found the cracked pipe. In repairing the pipe we found a bigger issue. We were not on city sewer - we had a 1955 septic tank with a big leach field. So... we had a new sewer system installed connecting us to the city sewer.

I found out that Nu Flow is a contractor for Citizen's in Marion County. They were able to get Citizens to come to our house and help solve this problem. We needed a 12' ditch dug at the city main and connect a tap to that pipe. Citizens covered the cost of that dig and the connection. We paid for the remaining.

So - I don't like spending money on new sewer system, but given that we needed to do this, I am glad we went with Nu Flow. They did excellent work and had great communication with us on the process. I attached some pictures of the dig. There is one courtyard picture with a small backhoe. Notice that they went under our courtyard sidewalk vs. breaking the sidewalk up. That required them to dig out by hand - this was done in two spots actually. I am sure that for them, it would have been easier to have broken the sidewalk. But, this is a small example that shows that they care about their clients beyond just the task at hand.

If I could have done anything differently, I would have just called Nu Flow from the start to do the initial sewer scope.

Along this process we dealt with at least 8 people included the office staff on the phone. They were all top notch people to deal with.

NuFlow Indy was great to work with, they came out quick after the holliday and performed a sewer camera inspection, the technician was very skilled and knowledgeable of his trade, and determined a condition existed at the utility portion of the pipe under the sidewalk and in the street. NuFlow was able to send on a request to the utility, and overall saved me a lot of money since the utility repaired the sewer at the sidewalk and in the street in a relatively short period of time.

Had sewer line repaired with addition of outside clean out. My Flow liner installed. The crew were just great guys. Very professional. I knew every step and everything was explained to me in layman terms. Always on time. I highly recommend Nu Flow.

Nu Flow Indy was awesome to work with. They were actually suggested to me by Citizens as a well trusted company. Several of my neighbors have also used nu flow for sewer pipe repairs using their liners. Nu flow was quick to respond to all calls, texts, and emails. They did an awesome job answering all questions and were very professional. I had my sewer pipe repaired with their liner. Tree roots cracked through my old sewer pipe out in my front yard. Their liner completely solved the problem and saved me from needing to trench through my driveway, yard, and fence. Their trenchless technique with the liner is amazing. I am so happy to not have to worry about this problem anymore. I would absolutely recommend nu flow.

I would highly recommend NuFlow to anyone looking for sewer line repair. Our main line was severely damaged/cracked and they were able to reline the clay tiles without digging up our yard. Their professional approach and time spent walking us through the process step-by-step was appreciated and gave us peace-of-mind going forward.

worked with Nu Flow Indy on a house I recently purchased! Decided to have a sewer scope done during the inspection process. During the process, we uncovered a crack in the line that needed to be repaired. Eric gave me an accurate estimate for the repair and the team that performed the work were friendly, professional and quick! Would definitely recommend!

The guys at NuFlow did a fantastic job. They went above and beyond, working with us, public utilities, and our 118 year old home to make sure our main drain worked like new again. Home maintenance is always pricey, but with their no-dig lining system, we still paid half of what it would have cost to excavate and replace our old main line.

Very informative and forthcoming with information! Professional and courteous! Followup: this company saved me $15,000 after a local company tried to get me to sign a contract to have them not only dig up my yard, my neighbor's shrub and the city street and pay to repave the street after telling me I had a busted sewer pipe. NuFlows superior equipment and service not only showed me the pipe was not broken, but they cleaned out the pipe and showed the condition of the pipe itself. And all at a reasonable, affordable price for my security. I would also like to mention the employees I have spoken to have all mentioned they came to work there because of the Integrity of the owners of NuFlow Indy. Highly recommended!!!

I called NuFlow after I had a camera inspection done since the first company did not locate the clog, they only let me know the existence of a clog. Rather useless since I can't fix it if I don't know where it is. Then I received a recommendation for NuFlow and I'm happy I did!

I first talked with Jason who was able to get us on the schedule for about a week out. Two other companies kept putting me off for a total of 3 weeks each, so I was VERY please NuFlow could get me in so quickly!
Mark came to our house and was able to run a camera down out clean-out, find the clog, AND mark the location of the clog. While working, Mark found a second clean-out that we didn't realize we even had and it is MUCH closer to the clog.

Unfortunately, the clog is not able to be cut through and would require more extensive methods. Also unfortunately, the cost of the repair was going to be too much for us to go with, but that's not a fault of NuFlow and seems to be on par with what people are stating online.

Overall, my experience with NuFlow has all been positive and I am very thankful for them! :)

I had requested a liner for my sewer line. Due to some miscommunication, Nu Flow had decided to pursue the option of a dig. Although it was not what I had planned on, the team did not tear up my yard, and the company was able to still match my desire for the extended warranty for my peace of mind. Jason was responsive and respectful to talk with throughout my experience, and I would recommend Nu Flow to others in need of a project.

I had a sewer line inspection done on a new to me house. NuFlow was easy to work with. They were able to provide a quote within a few hours after the inspection.
I would recommend using them for a sewer inspection if you are getting a new home.

NuFlow came all the way to Crawfordsville to put a lining in my broken sewer pipe under concrete. No digging was required to my relief. They had several challenges, because my situation was rather unique, and had to return a couple of times, but they persevered. They have a great work ethic, they are honest, they stand by their word, and they care about their work. I highly recommend them.

I had nothing but a positive experience with NuFlow during the entire job. NuFlow relined our main sewer line for a very competitive price and without the need to dig! No digging was very important to us since our lines are 12 feet deep and they would have to dig up our paved driveway. Jason was very accommodating and clearly communicated with us throughout the entire process. NuFlow even contacted Citizens (the city utility company) for us when they found out through inspection that some of our issues should not be our responsibility and therefore reducing our price. Everyone should consider Nuflow over other digging options!