HVAC reviews in Des Moines, Iowa

Mick was amazing, super professional, kudos to him and to the company for having him working for them.
Absolutely satisfied!!

Inspection of 20year-old water heater by service technician, Joel, on August 6, 2025 was professional and thorough. His assessment was that failure was not imminent but that flushing to improve performance wasn't recommended for such an old model since accumulated calcium deposits would probably cause the deteriorated drain valve to fail and result in a flooded utility room floor. His recommendation was replacement. He took photos of the current unit along with his recommendation to Brian, his manager, with my request for a follow-up discussion with Brian about State and Rheems replacements. The discussion with Brian was very informative and helpful. He explained why Midwest Comfort was no longer recommending Rheems units, and, instead, GE and State products. He provided reasons to convince me, for my needs, to purchase a GE product instead of a State unit. I respected his no-hard-sell approach. He provided comparative information on both brands and shared his experience with each manufacturer. I decided on the GE model because of a comparable warranty and because of generally better performance reports from his technicians who test units by both manufacturers in their own homes. Midwest Comfort has been my HVAC service provider going on about 15 years, and I've never had a complaint. Give them a try. You won't be disappointed.
Steven Pokorny
Urbandale

Midwest Comfort was the only company to respond and come out on the same day they were contacted (it was 90 degrees and very humid!
Joel was very professional, knowledgeable, courteous and quick! I love that he did not try to sell us a new AC as he could have easily said we needed a new unit. That was truly appreciated.
When it comes time to replace, we will definitely call Midwest Comfort.

Great service - only company willing to help out in an emergency and they did great work!

Our AC died on one of the first hot days of the year. Midwest Comfort was quick to respond and took care of our problem. The repairman was clearly very experienced and extremely professional. Highly recommended!

Furnace went out called and we were up and running in less than a half day. We were pleased with the response and the professional job.

Midwest Comfort is always responsive and prompt! They never try to pull one over on your or sell you what you don't need. We do the Spring and Fall program and are always pleased! If something is a small fix or bigger they are honest and get things taken care of! We highly recommend them!

Easy to do business with, called they came out quickly and figured out the problem and had the part in the truck to fix it .reasonably priced. Would recommend them to anyone who needs service done.

Technician came out quickly to help identify the issue. He made some suggestions for improvements in addition to the cleaning and service call. Thankful for the quick service!

We've been using Midwest Comfort for over 5 years. They do a great job, are very friendly and I completely trust the work they are doing. From scheduling the appointment with Jordan to Eli doing our A/C service today - 5 Stars all the way! Thank you for providing great customer service!!

Came same day I called. No heat. Fixed promptly. They're top drawer!

I was at my wits end trying to get our pool heater back online. Service manuals and YouTube can only take you so far. Finally found Midwest Comfort after inquires to other HVAC companies in the DSM area (generally, pool companies DO NOT work on heaters, and apparently, most HVAC companies don't either).

I was able to get an appointment within 48 hours. Advance communications were great, and the Tech showed up right on time.

Mick was awesome. He was able to pick my brain on all that I'd try to do to fix the problem (without making me feel like the amateur I am), and then methodically went through a bunch of check until finally diagnosing the problem. He walked through each step, so now I know a bit more how things run...and the issue actually turned out to be a manufacturing defect (of course the warranty period expired two months ago).

Highly recommend Mick and Midwest Comfort (and I'm pointing my daughter their way on her 'new' house).

I'm going to repeat "Pool Heater Repair" a couple of times to improve search results for those looking for a "Pool Heater Repair" company to fix their "Pool Heater" as its tough to find someone in Des Moines that does "Pool Heater Repair".

they do a great job. on time, professional,priced right and honest. brian and the guys have created a buisness that you can trust and not one that just tries to upsale you.!!!

I must say I’m not surprised by the reviews, just shy of five stars and almost 800 Reviews
I’ve learned to trust reviews as far as my decision process, and you cannot go wrong with Midwest
I believe we are going on about 15 years and Brian and his crew never failed to deliver. Whether it’s on the weekend s or holidays We could always count on them
Thanks, Joel for getting us cooled off

Replaced a heat pump and water heater. Brian gave us a good/better/best option to consider with great support info, and competitive pricing. When Mick and Jordan were here doing the work they were professional and courteous, cleaned up after themselves and answered all my questions. They had a very tight space to work in and did a great job. Couldn’t be happier with the whole experience and will continue using Midwest Comfort for all our service needs, and recommend you do so as well.

I was impressed by how fast they came.
Even though it was just a filter problem, I was educated into why it happened. He also asked my many questions.

I was extremely pleased with the service Midwest Comfort Heating& Cooling provided at my home in Clive.The technician was prompt, thorough and friendly. I would highly recommend this company to others.

I’ve worked with Eli before. He’s courteous, prompt, and knowledgeable. He is very clear on pricing and answered all of my questions. I appreciated having him as my service tech today. Thank you, Eli!

AC went out on one of the hottest days! Called at 8am and AC Unit was fixed by 9:30am, doesn’t get much better than that! Joel was amazing, he went above and beyond in my opinion! He even walked through my house and educated me on my whole system along the way! Awesome guy and a great company to work with! 10/10 rating for me!

I was very impressed! On a hot day last week my AC quit working. Within an hour of when I called, they had the repairs done! Yes, you read it correctly! They sent the repair guy out immediately and the problem was quickly diagnosed and resolved. He was done and leaving in less than an hour of placing the call for service. Thank you for the great service!

Another prompt, high-quality furnace and a/c installation by Midwest Comfort. This is at least fourth furnace and a/c replacement Midwest Comfort has done for us over the last 10 years, across our primary residence and multiple rental properties. Midwest Comfort is my first and only call for heating and cooling work.