HVAC reviews in Ashland, Kentucky

Called to see about getting a quote to fix my air unit and the lady who answered the phone was rude answered going "what" with an attitude.

I needed an odd sized filter they didn't have in stock but called around for me and found what I needed

They are 6 weeks behind on their contract. We had to replace them with another contractor

Got a part from there for my a/c perfect fit works great. Great bunch of people down there

I couldn’t get my heart to work so I called them they came that evening and got it working and the price was amazing. Great coustmer service.

Great service and friendly staff. Our air was out, so they prioritized us a little earlier so we didn't have to be miserable. Good business

The best heating and air company in the area. Always professional, experienced, knowledgeable and get the job done! Highly recommend and use for all my heating and AC.

The very best and nicest people i have ever done business with. They came to my home and repaired my furnace and kept me from losing days of work. I appreciate and recomend their high standards to anyone. Thank you Ashland Furnace

They have been doing my furnace work for 20 years. Also installed a Generac system. Great service great people.

I would very highly recommend Ashland Furnace Co. for taking care of your heat pump maintenance repairs! There repair technician was at my house within a couple hours after I called about getting a blower motor for my unit . After being told by Heaberlins Heating from kitts hill , ohio that it would be next Monday before the motor would be replaced I thought that Ashland Furnace Company isn’t a family run company and they would have more options to get me a new blower motor a whole lot quicker . The blower was fixed within 24 hours and their Brandon their technician went above and beyond to get our air conditioning going again ! It’s great to work with Ashland Furnace to get the job done four days sooner ! Thanks Ashland Furnace

Our heat went out 2 days ago and we called Ashland Furnace who put our furnace in to fix it and they never called me back and the receptionist there was very rude! They put the furnace in 6 years ago and it literally quit working 2 months later. It would then go bad every winter after that and we were told it was freezing up this whole time. I then called back to ask about what time they were coming and I was told if I haven't received a phone call, they are not coming. I was also told since I have at least 1 unit working, we would be last priority on their list. I ended up having Polar Bear work on it and they fixed it the very next day and fixed the problem which it was clogged and not froze up as Ashland Furnace was telling us.

These have to be the most honest and professional people in the tri-state area, they completed a new unit in a 2000 sq. ft home in the dead of winter 2014 and did the most perfect job I have ever seen. told me up front the cost and that's what they got paid, worked with me in every aspect, I would recommend these people over any on in the area and believe me I have had many people in the area rip me off, they even repaired my other unit that was put together completely wrong in out guest house, not only that but save my life time warranty the other company did not send in... Down to earth people...

I will always call Ashland Furnace from now on. It is a treasured find knowing they are honest, efficient and very fairly priced in their services. The final cost was way less than we ever expected. It took them less than hour! To get our furnace up and running. The technicians were courteous, friendly and professional. From the research I have done, their price ranges are less than most in the area.

I called ashland furnace to come look at my heat pump when it went down. Keep in mind they have came and worked on it before. They came 38 miles, the tech's said that there was nothing they could do because of where it was sitting. Nothing was done, no work at all. They proceeded to tell me that there would be NO CHARGE because they didnt do anything. I received a bill in the mail about 1 week later for 156.00?? I called, the lady on the phone was very rude and I was told that it was a service call change. Fine 1 service call charge at 78.00 is fine but 2? The bill was not wrote up as a service call but labor. I was also told it takes 1 hour to drive down and 1 hour to drive back which is why I was getting 2 separate charges. Since when does it take 1 hour to drive 38 miles? I will never use Ashland furnace again.

Just had Ashland Furnace do a complete system in my home. My old system was outdated and the ac had gave up right as summer was starting. Chris came out and went over my options and gave me an estimate. To my surprise they beat every other estimate I received and to top it off it was a much better system. The installers were also very knowledgeable, great guys. I'm very pleased with my decision and will use Ashland Furnace anytime in the future. Top notch, honest and friendly people who genuinely cares about the customer. Thanks Ashland Furnace for an outstanding job!

Our unit burned up and I called Bob Woolery, he came and did an estimate that was cheaper than two other places in our area, they installed both the outside unit and the one in the attic . They also ran us a new ductwork. Very pleased with there professional work and all the employees were very nice. They will be getting all my business if ever I need anything else done. I highly recommend these people. Thanks so much

Just had new furnace installed. The cost was very reasonable and priced well. Took only 2 days to order and receive new furnace and they were here right away to install it. The crew was very professional, efficient and had the old furnace out and new one in and completely installed in only 3-4 hours. Thank you very much.

Final update...10/27. Another tech came out. Replaced another part. Heat works now. Very happy!

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I will adjust my review once my issues are resolved. Had a new A/C and blower installed 6month ago ($9,500). A/C was working fine until we turned the heat on 2 weeks ago. The heat was not working. We called Ashland Furnace..a tech came out and said a new control board needs to be ordered. 9 days later..no part. We called and were told we would get a call back to see what the hold up is. Never received any call back. I called 10/18/2023 (2nd inquiry) and again was told they would get a call back to see where the part is......

Update. Part installed 10/19. Heat worked for 30min. Stopped again and won't turn on anymore. Will be calling back tomorrow....

It was unfortunate that the new furnace malfunctioned but it was fixed.

Excellent customer service. New furnace install from November 2022 went great and exactly as promised. It got us through a harsh winter and we are 100% satisfied. They actually exceeded my expectations when wiring the electrical having done a real pro install. The plenum built on site was done by someone with lots of experience and done correctly. I will have my AC unit replaced for Summer 2023 and follow up with a second review in the future. Thank you Ashland Furnace Co.

Branden and Cayden showed up, worked very efficiently to get my furnace operating again. The receptionist on the phone was very helpful also

Sam and Billy replaced our heat pump and air handler. They were professional, knowledgeable and CLEAN. We are beyond happy with the service from the maintenance crew Brandon, the estimator Bobby to the lovely owner Roger who came out for the estimate. Thank you