HVAC reviews in Baltimore, Maryland

Very quick service provided. Was able to install a new HVAC within a week!!

My experiences with Clean Air have been wonderful from start to finish. Great techs and excellent customer service.

They did a great job. Very responsive, great customer service, and went above and beyond to find a needed part and expedite installation.

The technician phoned prior to arriving and came close to that time. Very pleasant and professional upon arrival. Checked the unit out and made sure everything was working properly. Finished and was gone in half hour. Great service.

I have been a Clean Air customer for 10 years and have ALWAYS had a great experience with their customer service team and with their technicians.

Very very professional group of guys on time , excellent cleanliness, Fantastic workmanship, and great communication on top of that!!!
Would not use any other company

The tech, Darren, was very thorough and made sure everything was working well before he left. Darren was also very friendly and careful as he worked on the various units in our house.

These people are rude. They installed my system 3 years ago, but I don’t have a service contract with them. I’ve called them twice in 2 days (Sat/Sun) trying to schedule service for my non-functioning system, possibly still covered under warranty. They act like I am wasting their time and disturbing them. I’ll take my money somewhere else.

My experience with the technician Darrell was outstanding and educational at the same time. He explained everything in detail, which gave me comfort with my systems.

Marvin M has been a cut above other technicians when it comes to diagnosis problems with heating and AC problems. He took apart our entire unit last season. He found the problem that many others had missed! Thank you Marvin, for your attention to detail and diligence! It was greatly appreciated!

I am very pleased with the service received. "My" technician was on time, respectful and professional. I am confident in his skills and abilities and am extremely pleased when he is the technican who services my system. Answers questions and concerns.

Products and services from Clean Air have been outstanding for 40+ years I have used them on a number of residences in the city, country, and beach (OC).

Some time after you installed a mini-split heat pump a leak developed in the drain line and messed up the ceiling below. Your team was very responsive in fixing the leak and then repairing the ceiling. We really appreciate your follow through.

Called for a/c service, I was made aware my service call fee was $95, however the tech charged me $187. The tech made me aware that I needed a new compressor that cost about $2300, which would last less than 2years. But I was offered a new system for $5,000. Within 10 minutes of the tech leaving the sales person called and stated the new unit is $5,000 but he does not have the actual price on the compressor. As of today, I still have not received the price if the compressor.
I did my own research and ordered new unit (the exact same unit I have) for $1,200 and labor was $900. However when the tech came out, he stated I only need a pound cooler and my unit was fine.
For the last month, my unit ihas been operating fine. So I had BGE service my unit today and they did not find anything wrong.
Learned lesson STAY AWAY

Clean Air is extremely responsive, helpful and worked with me to determine the most efficient, new HVAC system for my home that met our needs and budget. Their technicians are professional, knowledgeable and reliable. I highly recommend Clean Air for all of your HVAC needs!

Clean Air did an excellent job replacing our entire HVAC system. Reasonable price, fast service, reliable system and even consistently follow up annually for free proactive maintenance check.

I have been using Clean Air for years for HVAC service, and recently purchased a geothermal system from them. Their service team shows up on time, is friendly, and took good care of my system. Their geothermal pricing was better than similar quotes I had gotten, and they took the time to walk me through each line of the quote to make sure I understood everything. Highly recommend.

Our tech, Carter was excellent. He diagnosed the problem, communicated it well and completed the repair. Very friendly and competent.

2017 UPDATE: I am out $500+ due to Clean Air's poorly trained staff. I sadly learned that if a Carrier system is registered online within 90 days of install, you get a 10 year warranty, otherwise, without registration it's only 5 years. Speaking with Carrier, many HVAC installers do the registration for their customers, otherwise your only way of knowing about the requirement to register is by reading the fine print on page 25 within a technical manual that comes with your system. Well, at 8 years after install, my blower fan burns out. Clean Air DID NOT register my warranty, and they absolutely did not bring the registration to my attention at the time of install (I am not a person who would forget to do this). Upon calling Clean Air for repair, they took zero accountability for the fact that my warranty expired early.
I am doubling down on my impression that they are just a big company out to churn business fast and loose...they don't take any care in what they do. 2 stars reduced to 1 star.

ORIGINAL 2009 REVIEW: I have a rowhouse in Baltimore and got a new A/C installed by Clean Air. I chose Clean Air after getting three price quotes. Two positive things about them were they offered a very good price on the installation of a Carrier system and the salesman was very knowledgeable about the current rebates and tax credits.

However, the tech who did the install seemed to be very low-level and I do not feel he was qualified for the job. A few specific complaints: there were major, obvious leaks in my pre-existing duct system that he did not tell me about, he didn't use the proper procedure (subcooling) to check/adjust the refrigerant charge, he had to call a supervisor to ask about some simple thermostat connections, he did not level the outdoor compressor unit, and he set the air handler fan speed incorrectly because he didn't know tonnage of the unit he was installing.

I understand Clean Air is a pretty big company, so I'm sure they have some good techs and bad ones. However, the one they sent to my house was a joke. I will never use them again.

Clean Air has done a fabulous job maintaining my very old A/C unit. They are highly competent, prompt, honest. Technician Carter answered all of my questions.

Greg from Aztec AC and Furnace Repair visited our home to do some routine maintenance on our furnace. He took the time to thoroughly inspect all the main components, making note of any potential problems that could arise in the future. At the same time, he didn’t push any upgrades or replacements on us - something we really appreciated. We’ll definitely be using Aztec AC and Furnace Repair for all our heating and cooling needs in the future.